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“Not worth your money. Old, small rooms with terrible service.” 2 of 5 stars
Review of Seton Hotel

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Seton Hotel
3.0 of 5 Hotel   |   144 East 40th Street, New York City, NY 10016 (Midtown)   |  
Hotel amenities
Ranked #189 of 478 Hotels in New York City
Certificate of Excellence
Chicago, Illinois
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Not worth your money. Old, small rooms with terrible service.”
2 of 5 stars Reviewed May 28, 2014

1) Claustrophobic. Even the "big rooms" have just a small window mostly facing a wall. Some of the 'good' rooms are painted in dark blue. Some genius decorator maybe wanted to make them feel smaller.
2) Bad maintenance. My wife got stuck in the elevator with our baby. It took some time until someone realized what was happening. The elevator hurt her arm.
3) More bad mainteinance. The air conditioner makes more noise than a war tank and it seems that they never changed its filter.
4) Family un-friendly. I've been reading reviews about the rude service and there is in fact a woman that seems to think that she's doing a favor to have you there. I did a reservation at the hotel through Booking.com and asked for a crib for my baby. Nobody replied so I thought it was fine, just like any other hotel. But they not only don't have cribs but also this receptionist woman with a bad attitude told me that: "it's not because you asked that we can do it". I asked why they never told me they don't have a crib. "ask to the manager at 4PM" was the answer. My baby slept in a mattress in the floor.
Conclusion: you can find something better, really. Keep looking.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank fseidl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leslee60, Owner at Seton Hotel, responded to this review, May 30, 2014
I am so sorry that your stay at the Seton Hotel did not meet your expectations. It does sound inconvenient that we could not offer you a crib when that was something you required. We will be taking that up with Booking.com since they made the reservation and they know this is something we don't provide. As far as "mechanical" elements are concerned, we take the utmost care and responsibility in the maintaining all the equipment in our building. We are fully compliant and up-to-date with all of the requirements of the New York City Department of Buildings. However, occasionally some things do malfunction and we handle these things as quickly as is humanly possible. I do hope you will accept our sincere apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
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Esparto, California, United States
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 28, 2014

Three blocks from Grand Central Station with easy access to the entire city. I did not experience any difficulties with the staff and no one told me I could not keep my key. In fact, the staff let me borrow a phone charger when I realized I had left mine at home. My room was very clean and spacious, with a private bath. Coffee in the morning was self serve and very tasty. The room was not inexpensive but relative to others nearby, it was a decent value. I would stay here again, but book carefully.

Room Tip: The room with two queen beds has a private bath.
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  • Stayed May 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CMH695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, Northern Ireland, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

First time in NYC, was a great location, The place was clean and tidy. My sister and I got a Double Deluxe Double room. We went in the middle of winter during the really cold weather, the rooms were very warm. The hotel was in an ideal location, with a 24hr CVS close by as well as a Duane Reade on the other corner. There are local deli's nearby perfect for breakfast, Grand central station is very close by, and it was a great location to walk to all the famous monuments.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Ruth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed May 26, 2014 via mobile

If I could give a NEGATIVE star, I absolute would! The service here is rude and unacceptable.

1. They do NOT allow you to keep your room key, seriously? What kind of hotel does that..

2. Every guest has to be registered, to even ACCESS THE ROOM, my friend got a room here, and I wasn't even planning on staying the night, I was just going to charge my cell phone, the manager wanted me stay in the lobby, Is this serious.

As a background, I went with my friend when she checked into her room. (I wasn't planning on staying the night). We stayed in her room for about 30 mins, then left when our other friend arrived. We were going to a convention together.

After the convention, I went with one of the girls whose name was registered to the room to charge my phone. The manager would NOT let me in the room? My friend who booked the room called to talk to him, they ended up arguing, and he hung up on her.

3. Then, he decides to kick us out? do not stay here, not worth the hassle!!

IN SHORT - DO NOT STAY HERE

Stayed May 2014
Helpful?
4 Thank stefnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leslee60, Owner at Seton Hotel, responded to this review, May 27, 2014
I regret that your stay at the Seton Hotel was not to your liking. However I would like to better explain our policies. Our key system: We have found that most of our guests are quite comfortable with the procedure. We are a very small hotel and it actually allows us to provide excellent security making sure our guests are safe. It is not clear that you actually stayed at the hotel as you stated you just went up to charge your phone.

We do have rather stringent rules regarding registering guests but again this is really only for the purpose of maintaining the highest and best security for our guests. Many of these procedures came about after 9/11.

To the best of my knowledge no one was "kicked out" of the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raynham, Massachusetts
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

Great little hotel close to just about everything: Walk to Empire State bldg, Rock Center, Times Square, shopping; 24hr CVS 1 block over. Comfortable beds, clean and updated rooms. Concierge was friendly and helpful. Some rooms have a shared bathroom. Just know to look for that. (I got one with a private bath.) I would come back.

Stayed May 2014, traveled with friends
Helpful?
Thank Jordana44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 23, 2014

This and the key policy are the only major drawbacks which you shouldn't endure if you can find better accommodations around the same price.

On the plus side:

The hotel is clean and the staff is nice.

The location is great, especially on the weekends, if you want a quiet atmosphere that's right near Times Square.

  • Stayed April 2014, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gtraveladvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2014 via mobile

Stayed for 4 nights in the Seton hotel NY. Very friendly helpful staff. Clean rooms very modern but comfortable decor. Plenty of really soft pillows. Best sleep ever in a busy city!! 2 great real American diners nearby for fantastic Breakfast. Scottie's was our favorite.

  • Stayed May 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Aoifed1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seton Hotel

Property: Seton Hotel
Address: 144 East 40th Street, New York City, NY 10016
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#38 Best Value Hotel in New York City
#120 Romantic Hotel in New York City
#146 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Seton Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
The Seton Hotel offers a variety of rooms catering to international and value conscious travelers. We offer beautifully restored accommodations at affordable prices, making us an ideal Midtown East choice. We have brought unique style and comfort to every guest room. There are several different room types including an economy option with shared bathrooms. The new lobby, fresh and unique in its design, presents a striking arrival experience. Our guest lounge is perfect for enjoying complimentary hot beverages, reading or relaxing in comfort and style. Close to the city's major shopping and entertainment venues, as well as Grand Central Station, the United Nations and many Park Avenue's corporate headquarters. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, HotelsClick, Hotwire, getaroom.com, Agoda and Odigeo so you can book your Seton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Seton Hotel New York City

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