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“Will never book here again - would not permit cancellation despite medical emergency” 1 of 5 bubbles
Review of Seton Hotel

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Seton Hotel
Ranked #186 of 477 Hotels in New York City
Certificate of Excellence
MD
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Will never book here again - would not permit cancellation despite medical emergency”
1 of 5 bubbles Reviewed January 11, 2013

I will never book a room again with this hotel given their canellation policy. They refused to refund after I called over 24 hours in advance and told them about a medical emergency involving my toddler. I accept that their cancellation policy is 48 hours but I have never encountered a business refusing to make an exception for a child's health reason. Bad policy, Seton.

  • Stayed January 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank MDDCTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leslee60, Owner at Seton Hotel, responded to this review, January 16, 2013
I am so sorry that your child was too ill to make the trip to New York. We do our best to create policies that provide flexibility for our guests. Generally speaking our cancellation policy is consistent with the industry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

Stayed here for a small impromptu Army buddy reunion. Everything about the Seton Hotel is excellent..the staff, the rooms and of course, location, location, location! I will be returning for a getaway with my husband.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nichaa5222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverhead, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 23, 2012

Great location for my annual Christmas visit to the city with my family. The room was nicely decorated and very quiet. The linens and towels were pleasantly fresh and the floors immaculate.
Overall enjoyable stay, and would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

Hi there,
My girlfriend and I stayed at the Seton Hotel from the 30th of November to the 8th of December and then again from the 10th - 14th after a two night stint in D.C. We had a comfortable stay at the Seton and loved the locality...2 blocks from Grand Central Station and 42nd St Sub-way, a few blocks walk from beautiful Bryant Park and 5th Ave and the magnificent Chrysler Building.
Firstly we stayed in an unrenovated room with a private bathroom on the ground floor...Room 110 I believe which was nice and comfortable and when we arrived back from D.C. we stayed on the 3rd floor (311 from memory) in a renovated room. The renovated room was actually slightly smaller than the unrenovated room downstairs but the bathroom was larger and much nicer. The bed kept knocking the wall with the slightest of movement which was a little annoying but all in all we were comfortable. The service was excellent, including the front desk. The Irish guy was a little rude but everyone was very helpful....particularly the gentelman with glasses and the brunette lady at the front desk...they were really great. I actually ran into the owner when we checked-out and thanked her also. Free Tea/Coffee and little TV lounge were a nice addition.
We had a comfortable stay and the Hotel is a great launching pad from which to explore New York City.
All the best from Australia.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Toddler1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leslee60, Owner at Seton Hotel, responded to this review, December 27, 2012
Thank you so much for your review. Letting us know that the headboard in 311 needs attention is very helpful. We will figure out a way to secure the headboard so that future guests will not be disturbed. Any time you have a problem consider letting us know during your stay and so that we can rectify the situation as soon as posible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint James, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

I have stayed at many reasonably priced hotels in Manhattan. Normally they have at least one negative aspect; whether it be poor location or extremely small rooms. The Seton Hotel has a great location provides great service. Overall, the hotel is very clean, well maintained, and nicely decorated, making for a very comfortable stay. It is walking distance to beautiful Bryant Park, a cozy little diner right up the block where we had breakfast, and Grand Central Station. I highly recommend it.

Stayed December 2012, traveled with family
Helpful?
3 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulverston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

A friend and I stayed for a week at The Seton. We went on the basis of another friends recommendation. It was fabulous. The advice I got - pay extra and just book a renovated room. So we did and it is more than worth it. We had a double twin room with bathroom - room 609 and it was lovely. Spacious, clean, hot showers and quiet for a good night sleep! The staff were fantastic, lovely little touches of free apples every day, room cleaned and beds made - everything was spotless. I would recommend - and will recommend - it to anyone! Excellent vlaue for money and in a fantastic location in midtown - local restaurant - Blooms - did a cracking breakfast with great service too. I literally cannot praise it enough.

Room Tip: Room 609 was lovely - pay extra for a renovated room!!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ClareyND1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 12, 2012

I was a bit nervous about staying at the hotel considering a couple of mixed reviews and having a "shared bathroom". However, we were completely happy and satisfied with the outcome. We arrived a few hours earlier with the plan to just leave our bags until check-in time, but we were actually able to check in a few hours earlier! The hotel is very nice and modern. As mentioned on other reviews, it is renovated. The staff was very nice and friendly. The hotel room was pretty small (one double bed), but it had just enough space for the two of us. It had a flat screen tv, an ipod dock, a closet, and a personal sink. I personally found it very cute, cozy, clean, and comfortable. It was perfect. As for the bathroom situation, there was no issue with that at all. I actually even wondered if we were really sharing the bathroom as we never came accross anyone else using it. It was personal, clean, and just a few steps down the hall from out room. The hotel is also only 2-3 blocks away from Grand Central, and very close to everything! You have bar two doors down, a chase, starbucks, dunkin donuts, and many other restaurants/delis down the block. Overall, we were completely happy and satisfied with the Seton Hotel. We would definitely stay there again and recommend it to anyone. Totally worth the price!! :D

Room Tip: Do not worry about shared bathroom rooms. It is as if it was in your room, just a few steps down fro...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Valezka323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seton Hotel

Property: Seton Hotel
Address: 144 East 40th Street, New York City, NY 10016-1762
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#20 Best Value Hotel in New York City
#120 Romantic Hotel in New York City
#146 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Seton Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
The Seton Hotel offers a variety of rooms catering to international and value conscious travelers. We offer beautifully restored accommodations at affordable prices, making us an ideal Midtown East choice. We have brought unique style and comfort to every guest room. There are several different room types including an economy option with shared bathrooms. The new lobby, fresh and unique in its design, presents a striking arrival experience. Our guest lounge is perfect for enjoying complimentary hot beverages, reading or relaxing in comfort and style. Close to the city's major shopping and entertainment venues, as well as Grand Central Station, the United Nations and many Park Avenue's corporate headquarters. ... more   less 
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Also Known As:
Seton Hotel New York City

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