We stayed here for 5 nights. It is a GREAT location. It is an average hotel with below average service. I would recommend this for families for the value.
location is awesome. Good neighborhood. 2 blocks to Central park and museums, and subway/metro.
Includes continental breakfast which saves a lot of money
Can accommodate a family of 6
comfortable enough beds and linens
clean and nice bath
Really charming decor
*I will preface this with that I am a pretty flexible person, we camp and do not expect to be catered to. So, with that in mind, I tell you our complaints.
For a family of 6 we consistently had 3 towels even after asking.
Had to ask for enough pillows
The sleeper sofa is only good for small children who are not fussy. You can feel the wires and the bar and there is no mattress pad.
While the continental breakfast was good enough the man in charge of the room was rude to everyone who came in. He was especially rude to anyone who had a party of more than 4. ( I believe he thought he was being efficient but he was rude.) No accommodation made for this at all, even though they are the hotel for families. No moving tables, or chairs. It works, but he was unnecessarily rude.
Other staff were unfriendly
We asked for secure holding of our luggage since our room was not ready yet (expected) while we turned in the rental car. They put it behind a vault looking door but did not close the door. When we returned we discovered that it was a stairwell. PUBLIC and often used. NOT secure at all.
When it was time to check out we were getting our bags together to come down to check out and a woman pounded on our door and was rude to us about the 2 min. late we seemed to be getting down to check out. My clock said we were not late-yet.
The kitchenette part in a room for 6 is a SMALL closet. It works for lunches but a dinner would be a bit harder. Microwave, fridge and sink. Also, most of the area was updated, but still had that antique quality, but the kitchenette was rough and worn. It came with service for 2.
Beds slopped to the middle a little. It was ok, but in case you are bothered by this.
They have 2 elevators. One was being updated and waiting for inspections while we were there, so we used the stairs mostly. This should not be a permanent issue. The new one worked for one day while we were there an it was nice, but then was shut down again.
It is a good enough place and the value is good. Location is great. Breakfast saves money. For these reasons I recommend it, but with your expectations for the above issues.
- Official Description (provided by the hotel):
- Tucked away on a tree-lined street on the Upper West Side, The Milburn Hotel offers a welcoming atmosphere within a lovely New York City neighborhood. From the traditional lobby to the spacious accommodations, our affordable NYC hotel is perfect for couples, families, and other groups of travelers seeking the comforts of home, right here in Manhattan. ... more less
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- Also Known As:
- Milburn Hotel New York City