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Traveler rating
3,553
1,906
386
93
80
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All reviews the empire state building herald square penn station great location times square new york city view around the corner fridge and microwave front desk staff few blocks business center bryant park coffee maker midtown manhattan high floor central location
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Reviewed 4 weeks ago via mobile

In the first room I was given, I found blood stains on the mattress cover. I requested a new room. The front desk guy gave me a new room on the same floor, two doors from the first room. I asked for a different floor and was told they are sold out and this is all he could do. The second room was slightly better at first glance until I found stains on the majority of the pillows (some were black smidges and others looked like blood). I asked for replacement pillows; of the four they brought me, one had an apparent stain, likely blood. It’s 1:00 am; I’m uncomfortable in this place and afraid I will wake up with bug bites. This hotel is gross and considerably overpriced.

Date of stay: September 2019
Trip type: Traveled on business
Thank Lexfull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI35, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 4 weeks ago

Thank you for your feedback, Lexfull.

We're glad to know that you were reached out to, and that you were satisfied with the pillows sent we sent. You were offered compensation but declined, so we are glad to know that the rest of your stay was satisfactory. We're looking forward to hosting you again soon so we may share a more positive experience with you.

Have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Stayed here one night on business. Very easy and quick check-in and checkout. Conveniently located and very quiet. Very spacious shower and bathroom. Especially liked the quick store in the lobby for snacks and breakfast (quick self checkout was especially nice!). Would stay here again.

Date of stay: September 2019
Trip type: Traveled on business
Thank pittstop13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI35, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 4 weeks ago

Thank you for the 4-star rating, PittStopper13!

It's great your time with us was so pleasant! We look forward to hosting you again soon for an even better experience.

Have a fantastic day!

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Reviewed 4 weeks ago

This hotel is a very good value. Room had a comfortable bed, refrigerator, microwave, Keurig coffeemaker, plenty of storage. It was small but on a high floor and with a nice view of the Empire State Building. There was a free McDonalds-style breakfast with unlimited coffee. Staff was helpful and polite. I think room (before taxes) cost around $215/night and some of the perks were based on HiltonHonors status. Not fancy, but clean and well-maintained.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
1  Thank TaurusHillcrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI35, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 4 weeks ago

Thank you for your feedback.

We're thrilled to know that your time with us in Central Midtown was so enjoyable! Our team takes pride in offering our guests a welcoming experience in the heart of the city, and your kind words assure us we are succeeding! We can't wait to host you again soon for another great stay!

Have a wonderful day!

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Reviewed 4 weeks ago

Stayed here for a week on business in September 2019. The extremely small rooms are in need of renovation. I have stayed at other comparably priced Hilton properties in NYC that are far superior, with regard to both size and condition. Staff were great, but could not rescue a deteriorated property.

Room tip: Stay in a different hotel
Date of stay: September 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank EddieRayV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI35, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 4 weeks ago

We appreciate your feedback, EddieRayV.

While we're glad our team took such great care of you, we regret that your stay was less than ideal. We're disheartened your room was not up to par with your expectations. We do offer a variety of room sizes and we would be happy to assist you in choosing one that meets your needs for your next stay. We look forward to hosting you soon for a better experience.

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Reviewed 4 weeks ago

Excellent staff. Friendly, and helpful.
Accommodated my family in a wonderful room with fantastic view of the Empire State Building.
Room was clean and very well kept.
Excellent location. Walking distance to subway and Penn station.
Highly recommended!

Date of stay: September 2019
Trip type: Traveled with family
Thank 690wkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI35, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this reviewResponded 4 weeks ago

Thank you for the lovely review, 690wkc!

We're so glad you had an excellent stay with us at Hilton Garden Inn New York/West 35th. We're delighted our team took such great care of you and made you feel right at home. It's fantastic you appreciate our prime location with its stunning views. We strive to provide every guest with a comfortable and relaxing experience, so your praise for our clean and comfortable rooms lets us know we''re succeeding. We can't wait to have you back soon for another wonderful experience.

Have a beautiful day!

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