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“So comfortable”

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Hilton Garden Inn New York/West 35th Street
Ranked #75 of 467 Hotels in New York City
1 review
“So comfortable”
5 of 5 bubbles Reviewed March 21, 2014

The room was quiet, clean and comfortable and the staff was wonderful. They went way beyond being kind and helpful. The location was really convenient for a lot of activities. I would definitely stay here again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank davidcX3476WZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this review, April 3, 2014
Dear David,

Thanks for the outstanding review! At HGI35 we take pride in our excellent customer service, and we are delighted to hear that you felt our staff went above and beyond for all of your travel needs. We hope to have the chance to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,945 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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nyc
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

This was a last minute booking for me and I couldn't of been more happy that I booked this hotel. Staff was very courteous and helpful. Check-in was a breeze. Rooms were clean and comfortable, and I liked that you could open a window. Pleasant surprise with the Keurig machine. Great location. I would definitely stay there again.

  • Stayed March 2014, traveled on business
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank NycPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this review, April 3, 2014
Dear Pat,

Thanks for taking the time to write a review of our hotel. We greatly appreciate your feedback, and we are delighted you had such a great stay with us. I will happily let the rest of our staff know how much you appreciated their assistance. We hope to have the opportunity to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RI
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

I booked this hotel last minute for St. Patrick's Day Weekend. I got an unbelievable rate and was skeptical that they would even have my reservation because the rate was so low. We arrived and checked in without an issues. The staff were all really friendly. I even went to buy a bottle of water at night from the little pantry, and the front desk man comped it. The room was clean. The bed was comfortable and the location was awesome for getting around. We had a super view on the 27th floor. We were near the elevators and thought the noise would be a problem but it was not. On check out day our bags were held for us so we could go out and explore. I wish I remembered the name of the attendant in charge of holding luggage. He was awesome. I will definitely book this hotel again when visiting NY!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LuLuHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this review, March 31, 2014
Dear TripAdvisor Contributor,

Thanks for the great review! I'm happy to hear that you were able to enjoy our unbelivable view of the Empire State Building. I will happily let the rest of our Front Desk team know how much you appreciated their eagerness to assist you with anything you needed. We look forward to your next visit to HGI35.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 18, 2014 via mobile

Recently stayed one night prior to taking a cruise. Stayed again another night at the end of the cruise before heading home. The rooms were clean, beds very extremely comfortable and Keurig coffee was very welcomed in the morning. I was with my 10 year old son coming from Penn Station which was in close proximity, as well as we were able to squeeze in Empire State Building and Macy's, Toys R Us, M&M'sWorld, Hershey's, etc due to the amazing location. Loved the hotel so much that I am coming back 2 weeks later to enjoy another stay with a friend of mine! Way to go Hilton Garden Inn!

Stayed March 2014, traveled with family
Helpful?
1 Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this review, March 31, 2014
Dear Andrea,

Thanks for taking the time to write a review of our property. Wow! It sure sounds like you took full advantage of our central location in the heart of Herald Square. I look forward to welcoming you back to HGI35 for your second visit.
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nassau,bahamas
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed March 18, 2014

Great location, great looking hotel, friendly staff, easy check-in…..but small rooms. I’ve stayed at a few different hotels around 34th/35th st and while each have their own good and bad qualities Hilton probably didn’t give me the best bang for my buck. It wasn’t a bad experience at all but there is no free breakfast and no vending machines. While the room was really small it’s really all I can complain about. There was free wifi and the room did have a fridge and microwave, it was clean and well kept and most of all comfortable. So all in all it was still a great stay and if the price was as good as it was again I would definitely stay again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bahamalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this review, March 31, 2014
Dear Bahamalady,

Thanks for taking the time to write a review of our hotel. I'm glad you enjoyed your stay with us and that you felt our location was perfect for all of your travel needs. We look forward to having the opportunity to welcome you back in the near future and showing you a perfect stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
108 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed March 16, 2014 via mobile

We stayed for 4 nights early March. The location was excellent being just near Macys and Herald Square. Our room was spacious and included a microwave and fridge. There was a Duane Reade just around the corner which was convenient. Highly recommended.

Stayed March 2014, traveled with family
Helpful?
Thank coasttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, Guest Services Manager at Hilton Garden Inn New York/West 35th Street, responded to this review, March 31, 2014
Dear coasttraveller,

Thanks for the excellent review! I'm happy to hear you enjoyed our amazing location in Herald Square just a few hundred feet away from Macy's. I hope you were able to enjoy our breathtaking view of the Empire State Building as well. Thanks for taking the time to give your feedback about our hotel. We hope to hear from you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/West 35th Street

Property: Hilton Garden Inn New York/West 35th Street
Address: 63 West 35th Street, New York City, NY 10001-2202
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#36 Family Hotel in New York City
#37 Business Hotel in New York City
#70 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn New York/West 35th Street 3*
Number of rooms: 298
Official Description (provided by the hotel):
Ideal Midtown location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn New York/West 35th Street was built in 2009 and is perfectly located in Midtown Manhattan just steps from some of New York's best attractions including the Empire State Building, world-famous Macy's at Herald Square, Times Square, Broadway theaters, Fifth Avenue shopping and Madison Square Garden/Penn Station. Located on West 35th Street between 5th and 6th Avenues, this ultra-modern hotel is close to many restaurants, lively nightlife, sightseeing and New York City’s best shopping. The hotel is walking distance to all major subway lines and is convenient to Jacob Javits Convention Center, Port Authority Bus Terminal, Grand Central Terminal and all (3) area airports.The hotel features 298 newly built, contemporary guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include The Great American Grill (located in the hotel lobby and open daily for breakfast), lobby lounge with flat-screen television, evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. ... more   less 
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Also Known As:
Hilton Garden Inn New York West 35th Hotel New York City

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