I have been a regular client of this hotel for many years. The service levels have decreased to a standard that is terrible. Notwithstanding the fight to get to your room due to all the bridge and tunnel people trying to get to the top floor bar.
So imagine going back to your hotel room and finding not only is there someone else in your room, but all your clothes, valuables and personal items have been removed!!! This is exactly what happened to me on Monday at THE STANDARD HIGHLINE NEW YORK. Excuse was that someone checked me out of my room even though my reservation was for 2 other days. They didn't bother to contact me, even though they had all my contact details and just thought I wasn't coming back so cleared everything out and dumped everything in my suitcase! Dumped being the operative word - my dry cleaners are having a good week sorting this out. I say everything, but things also went missing. No real apologies, albeit I refused to pay the bill and got a room for the night. A real violation as far as I'm concerned. So my advise to you is DON'T STAY there! I'll be back at Soho House in future where they know how to treat their guests!
- Official Description (provided by the hotel):
- Located in Manhattan's thriving Meatpacking District, the latest in hotelier Andre Balazs' collection of Standard Hotels stands commandingly above The High Line, the former elevated railroad undergoing redevelopment as a public park. 338 guest rooms on 18 floors, The Standard, High Line boasts unparalleled views of the Hudson River and Lower Manhattan, full business amenities, extensive event space and a state of the art fitness facility. ... more less
- Reservation Options:
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- Also Known As:
- The Standard New York Hotel New York City
- Standard New York City
- The Standard New York City