Cleanliness of rooms leaves a lot to be desired (bathroom dirty and room dusty on arrival). Some staff were unhelpful, to the point of being rude (there were also a couple of lovely staff that were very helpful). Requests for top ups of essential items such as toilet paper were forgotten (until we reminded them for the 3rd time). Outside telephone line didn't work one night - the staff member on reception that particular night said she would find out what was happening about fixing it and never called us back to help manually patch through an outside line (a couple of nights later we tried again and the same girl on reception that checked us in was able to help - she was one of the nice staff members that knew what she was doing!). The location of the accommodation is a fair way off the beaten track and not really in the best part of town. Wi-fi didn't work above the 3rd floor. Walls are paper thin, so if you have noisy neghbours, you are out of luck, rooms are tiny (what do you expect in NYC).......and the list goes on! My friend and her husband also stayed at the hotel at the same time we did and their experience was much the same. Spending my 30th Birthday in New York was fantastic and I would go back in a heartbeat - I just won't be staying at the GEM hotel - Midtown West.
- Official Description (provided by the hotel):
- Standing on 36th St. as the gateway to the vibrant and eclectic West Side, 36 Hudson Hotel is just steps away from a rich mosaic of culture, fine dining, shopping, and nightlife. Whether conducting business Midtown, exploring the rich urban cultural, taking in the exciting Chelsea art scene, or mining the boutiques in Soho for a hidden treasure, there's no better location to begin your journey. Midtown never fails to dazzle even the most seasoned tourist with its plethora of urban monuments - Rockefeller Center, Times Square and the Empire State Building to name a few. The sites to see go on and on and they're all so close to our Hudson Yards New York hotel. Bask in the wonder of it all. Catch a show. Experience world-class dining. Then retreat to your urban oasis - 36 Hudson Hotel New York where you'll getaway and rejuvenate in a chic, intimate setting perfect for couples. Enjoy stunning accommodations at our Manhattan boutique hotel, friendly service, and accessibility to all the top picks in dining, shopping, entertainment and more. Choose a vacation package from 36 Hudson Hotel when seeking Midtown Manhattan hotels. ... more less
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- Also Known As:
- The Gem Hotel-Midtown West Hotel New York City