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“4th of july visit”
Review of 36 Hudson Hotel

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36 Hudson Hotel
Ranked #361 of 469 Hotels in New York City
Reviewed July 7, 2014

What a great hotel! The location was easy to find from 9A. It was walking distance from good resteraunts, Eataly, Empire State, Macy's, the tour boat port, and Penn Station.The room was small but very clean and modern. The staff was helpful and friendly. Off-street parking was right across the street. We would definitly go back for another stay.

  • Stayed: July 2014, traveled as a couple
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Thank ronald t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded July 9, 2014

Dear ronald t,
Thank you for choosing the GEM Hotel during your long 4th of July weekend. Your review and comments reflect our committment in each one of us for our guests. I am only sorry that Macy's decided to move the fireworks to the Eastside this year. We hope that Macy's reconsiders for next year and moves it back to the WestSide. Please tell us what new thing you like to see on your return visit, looking forward to hearing back from you. midtown.gm@thegemhotel.com
Thank you again.
GEM Hotel

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230 - 236 of 591 reviews

Reviewed July 4, 2014 via mobile

The beds here are wonderful and the tv was also better than what I'd expect from a smaller hotel. The staff was pleasant and answered the few questions that I did have. I'd stay here again, as I enjoy these small out of the way hotels. The room was also very quiet.

Stayed: June 2014
1  Thank DorothyTheExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded July 9, 2014

Hi DorothyTheExplorer,
Thank you for your recent stay at the GEM Hotel Hudson Yard. We are all delighted that you had a wonderful experience, we strive to provide the ultimate guest experience. We all hope to see you again soon, please mention LGEMR on your return trip. We like to know what new thing you like to see at the GEM when you do return. I look forward to hearing back from you, midtown.gm@thegemhotel.com
Sincerely,
GEM Hotel

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Reviewed July 2, 2014

This is probably the best inexpensive midtown hotel. It's an easy walk to Times Square and other locales, there's lots of food options within just a couple of blocks, and I wouldn't hesitate to stay here again.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with this hotel
Thank Clint T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded July 9, 2014

Dear Clint T,
Thank you for choosing the GEM Hotel Hudson Yard during your recent visit to NYC. You review and comments mean a great deal to us. We are happy that we were able to meet all of your expectations. We like hear what "new thing" you would like to see at the GEM in a future stay. I look forward to hearing back from you, midtown.gm@thegemhotel.com
Thank you again.
GEM Hotel

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Reviewed June 30, 2014

The location is near very fun Hell's Kitchen neighborhood spots, within an easy walk of great restaurants and shops. The room was all right, nothing fancy but clean and a good price for the location. Desk service varied greatly depending on the shift.


  • Stayed: June 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Jenny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded July 2, 2014

Dear Jenny F,
Thank you for choosing the GEM Hotel Hudson Yard during your visit to New York City. We are glad that we were able to meet your expectations. I will be to the attention of our the desk associates the importance of providing a consist guest experience. For taking the time to post your review, please mention LGEMR on your next return visit. We hope to see you soon again.
Sincerely,
GEM Hotel

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Reviewed June 28, 2014

We were overbooked and lied to on arrival. After travelling for hours and then being kept in reception for several hours we were told we had no room. Had to sleep on air bed on dirty floor in staff area. Was not secure no door to lock just a curtain pulled across. Anyone walking past could have came in. We would not recommend this hotel as they do not keep their word. If you have already booked I would advise to double and treble check your booking and get them to email confirmation guaranteeing your room will be there for you. This was a trip for my daughters 21st and was a very disappointing start to our holiday especially as we had always been told in America the customer is king and nothing too much trouble. We still had a good time after all it's New York but this definitely marred it!

Room Tip: Book elsewhere!
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  • Stayed: October 2013, traveled with family
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1  Thank Minismum71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded July 2, 2014

Dear Minismum71,
I am deeply sorry that the impressions of your experience has left you with a sour feel. I do remember your stay and everyday we remind ourselves to be committed and honest with each our guest. The circumstances of your experience has been a teaching and learning experience for us all. Please still allow me to make up to you in someway.
My sincere apology to you and your daugther again.
Best regards,
GEM Hotel

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Reviewed June 27, 2014

My husband and I stayed four nights at the GEM. For the price, we were very satisfied. The room was clean but a bit small. The bathroom was spotless (very clean). The bed was comfortable. The WIFI worked perfectly and was relatively fast. There was a $2.50 daily charge for the safe, but we were told this upon check-in (note: If the safe is not used, the hotel will remove this charge from your bill). The air conditioner was noisy, but tolerable (we were so tired each day from all the walking that we really could sleep through pretty much anything. :-) ). The location was OK. You have to walk a couple of blocks to shopping, restaurants, and subway. One good thing is that the hotel is close to a gas station used by taxis, and so, getting a taxi was very easy.

  • Stayed: June 2014, traveled as a couple
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Thank judymrman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded July 2, 2014

Dear judymrman,
I like to thank you and your husband for having stayed at the GEM Hotel Hudson Yard during your trip to NYC. I am glad that the hotel meet your expectations, we strive to ensure that every GEM guest has our full 100% committment. Your review reminds us of our goals every day and we thank you for that. We believe that every VOICE matters.
Sincerely,
GEM Hotel

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Reviewed June 24, 2014

The room was a little small. Wish it had amenities. The adapter did not stay in wall for radio. No full length mirror. Location was good. Close to shopping, food, movies, etc.
The front desk check in went good. Room was not ready when i came thou. Im use to checking in early. Im not sure if i would stay again.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with this hotel
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this reviewResponded June 26, 2014

Dear Jennifer F,
Thank you for having stayed the GEM Hotel Hudson Yard during your visit to NYC. i am sorry that we were not able to meet all of your expectations during your stay. Your comments are well received adn something that myself and associates will address. I hope that you do give us a second opportunity to change your mind about the GEM Hotel. That guest comments are taken seriously.
Sincerely,
GEM Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 36 Hudson Hotel

Address: 449 W 36th St, 36th Street between 9th & 10th Avenues, New York City, NY 10018-6303 (Formerly The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member)
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
#195 Business Hotel in New York City
#204 Romantic Hotel in New York City
#227 Family Hotel in New York City
Price Range: $148 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — 36 Hudson Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Standing on 36th St. as the gateway to the vibrant and eclectic West Side, 36 Hudson Hotel is just steps away from a rich mosaic of culture, fine dining, shopping, and nightlife. Whether conducting business Midtown, exploring the rich urban cultural, taking in the exciting Chelsea art scene, or mining the boutiques in Soho for a hidden treasure, there's no better location to begin your journey. Midtown never fails to dazzle even the most seasoned tourist with its plethora of urban monuments - Rockefeller Center, Times Square and the Empire State Building to name a few. The sites to see go on and on and they're all so close to our Hudson Yards New York hotel. Bask in the wonder of it all. Catch a show. Experience world-class dining. Then retreat to your urban oasis - 36 Hudson Hotel New York where you'll getaway and rejuvenate in a chic, intimate setting perfect for couples. Enjoy stunning accommodations at our Manhattan boutique hotel, friendly service, and accessibility to all the top picks in dining, shopping, entertainment and more. Choose a vacation package from 36 Hudson Hotel when seeking Midtown Manhattan hotels. ... more   less 
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Also Known As:
The Gem Hotel-Midtown West Hotel New York City

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