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“The Gem is a Gem”
Review of 36 Hudson Hotel

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36 Hudson Hotel
Ranked #361 of 468 Hotels in New York City
Magnolia, N.J.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The Gem is a Gem”
Reviewed January 12, 2014

Exceptional Staff. Felt right at home. Room was a great value, clean, a but small, but great.
It was quiet for being in Manhattan. Walking distance to great areas.
Room is a bit small, so not for kids, unless they get their own room!!

Stay at the Gem!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank almcvkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this review, January 18, 2014
Dear almcvkr,
Thank you for choosing the GEM Hotel Midtown West during your most recent visit to NYC. We are excited that you had a fantastic stay and able to find that Home away from Home when traveling. I like to also thank you for taking the time in posting your comments and review, please mention LGEMR on your return visit. Thank you again.
Sincerely,
Lawrence Hou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
Washington DC, District of Columbia
1 review
Reviewed January 12, 2014

I was in Manhattan for a couple of modeling job, the location was excellent and the staff was very welcoming and helpful. The housekeeping staff were particularly friendly and the rooms showed their attention to detail. Glady in particular was great

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this review, January 18, 2014
Dear ERIC N
Thank you for having stayed at the GEM Hotel Midtown West while in NYC. Your review and comments of the hotel mean a lot to us. Glady's has been with the company for 3 years now and she exemplifies the level of commitment and service we strive for In appreciation for taking time to post your review, we hope that you mention LGEMR on your next return visit.
Sincerely,
Lawrence Hou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SALT LAKE CITY
1 review
Reviewed January 8, 2014

Very helpful staff. Location is easy walking to subway and reasonable walk to uptown. Very small room but clean and well appointed - good place to crash but wouldn't want to entertain. Had few minor problems (safe/towel) on check-in, but quickly fixed.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CARL G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this review, January 18, 2014
Dear CARL G,
Thank you for staying the GEM Hotel during your visit to New York City. I see that you experience a few issues during your stay and hope that our response to correct the issues were to your satisfaction. Your comments and review are important to us as we can use them as a gauge in our service and commitment to our guests. We hope to see you again on your return trip back to the GEM, please mention LGEMR when making your future reservation.
Sincerely,
Lawrence Hou
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cicero
Level Contributor
4 reviews
Reviewed January 7, 2014

My husband and I went to the boat show at Javitt's Center and the Gem-Midtown was super close, only two blocks away. It was also very close to Penn Station, Times Square, etc. I had no complaints about the room (it's the normal size for NYC) and the bed/pillows were pretty comfortable. Other reviewers mentioned the water pressure, and yes, I was impressed with the water pressure for a hotel (it was adjustable, too). The staff was also great. I was worried we would be early to check in, so I called ahead and they said we could check in our luggage beforehand. And most importantly, you cannot beat the price! I think I found my go-to hotel for the city!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corinna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this review, January 18, 2014
Dear Corinna L,
Thank you for choosing the GEM Hotel Midtown West during the NYC Boat Show. We are glad that your stay was everything you expected and more. We are extremely close to everything NYC has to offer all within a hop, skip and jump away. In appreciation for taking the time to post your comments and review, please mention LGEMR on your next return visit. We hope to you again soon.
Sincerely,
Lawrence Hou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 6, 2014 via mobile

Four of us girls stayed at the hotel for five nights in mid December to celebrate my birthday. The staff was so kind and helpful. Which was very welcoming after spending long days exploring the city and meeting extremely unhelpful and rude people. Although the hotel room was very clean and the shower pressure was perfect-Yes, that's important to me-The room was very small and my suggestion is to not squeeze four people-especially women into one room. But overall, very good experience in your hotel.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kstarks63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this review, January 18, 2014
Dear Kstarks63,
Thank you for staying at the GEM Hotel while in NYC, we are excited that you and your friends had a fantastic birthday weekend with us. Your comments and review are greatly appreciated and mean the world to us. We hope to see you again for your next birthday, please mention LGEMR on your next return visit.

Sincerely,
The Gem Hotel Hudson Yard
Lawrence Hou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

Contrary to its name, this hotel is not a GEM. It is overpriced, almost no service (even the free WiFi only works from time to time), and noisy. Though we booked almost two months in advance, the place was overbooked and we stayed a night at a nearby Quality Inn. That turned out much better than the Gem. A year ago we stayed during the XMas period at the Double Tree Hilton on Times Square for less.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at 36 Hudson Hotel, responded to this review, January 18, 2014
Dear Jan S,
I am terrible sorry that your experience at the GEM Hotel did not meet your expectations at all during your stay. Your issue with the WiFi have been noted and we are currently addressing them with our service provider. I hope that you would be please allow us another opportunity.

My sincere apologies again to you.

Lawrence Hou
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 26, 2013

We stayed at the GEM Hotel in NYC this past weekend. 36th street between tenth and Ninth avenue. They offered the best rate we could find in the area for a hotel room with 2 beds, which is why we booked it. We were a little concerned that it would be too far from Penn Station, Times Square and Madison Square Garden for walking with little kids (age 6 and 9). However, we were pleasantly surprised at how convenient it was. We walked from Penn Station to the hotel with all of our luggage and both kids in tow, being totally unfamiliar with the City, and it only took about 10 minutes. The walk to Times Square took about 15 minutes at a leisurely pace. The hotel staff was very friendly and welcoming, the room was very clean and the beds comfy. The bedding and towels were really nice quality and the water pressure in the shower was great. I'm a bit of a water pressure snob, so that was important for me. The room wasn't very big, but I think that's normal in NYC. It was certainly big enough for us to sleep and shower in, which is all we needed the room for anyway. On the day we checked out, it was pouring rain, but we wanted to make the most of our last few hours in the City. Check out was noon but our train didn't leave until late in the afternoon. The hotel staff let us leave our bags at the hotel until it was time for us to catch our train. It was really nice because we ended up needing to put dry clothes on before we caught our train, and they let us use their private bathrooms to change clothes. We will definitely stay here again if we are lucky enough to come back to NYC!!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarlowsFromQuintonVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at 36 Hudson Hotel, responded to this review, December 31, 2013
Dear HarlowsfromQuin,
Thank you for choosing us and for taking the time to give us your feedback. I’m pleased that you enjoyed your stay. Yes we are only 4 block away from Penn Station and 6 blocks away from Port Authority Bus Terminal. We are also less than a handful of blocks from the nearest subway station. I’m sorry it rained on you during your departure but it seems as though you made the best of it. We hope to see you again in the New Year, so until then thank you once more and have a great New Years.

Sincerely
James L
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 36 Hudson Hotel

Property: 36 Hudson Hotel
Address: 449 W 36th St, 36th Street between 9th & 10th Avenues, New York City, NY 10018-6303 (Formerly The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member)
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
#199 Business Hotel in New York City
#208 Romantic Hotel in New York City
#232 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — 36 Hudson Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Standing on 36th St. as the gateway to the vibrant and eclectic West Side, 36 Hudson Hotel is just steps away from a rich mosaic of culture, fine dining, shopping, and nightlife. Whether conducting business Midtown, exploring the rich urban cultural, taking in the exciting Chelsea art scene, or mining the boutiques in Soho for a hidden treasure, there's no better location to begin your journey. Midtown never fails to dazzle even the most seasoned tourist with its plethora of urban monuments - Rockefeller Center, Times Square and the Empire State Building to name a few. The sites to see go on and on and they're all so close to our Hudson Yards New York hotel. Bask in the wonder of it all. Catch a show. Experience world-class dining. Then retreat to your urban oasis - 36 Hudson Hotel New York where you'll getaway and rejuvenate in a chic, intimate setting perfect for couples. Enjoy stunning accommodations at our Manhattan boutique hotel, friendly service, and accessibility to all the top picks in dining, shopping, entertainment and more. Choose a vacation package from 36 Hudson Hotel when seeking Midtown Manhattan hotels. ... more   less 
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Also Known As:
The Gem Hotel-Midtown West Hotel New York City

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