The room was the smallest I've ever stayed in. Seriously. We were here with our young children and the room with two double beds was a joke -- literally two feet between the beds and 8 inches on either side of the beds. There is no closet (only a tiny wardrobe that you couldn't close the doors to once you put coats on the hangers), and no room for suitcases, much less a stroller or any other parcels. It was ridiculous.
But it gets worse. This is a 27 story building with only two elevators that guests have to share with the cleaning service people. The usual wait on an upper 20s floor was at least 10 minutes in the morning. The maid on our floor complained to me that she had to wait 45 minutes to catch an elevator up to the top of the building to start her cleaning because there were so many guests waiting in the "lobby" (more on the "lobby" in a moment).
When the elevator finally arrived, we literally stopped at every other floor on the way down. The elevator filled up after 3 stops, but it still stopped at nearly every floor and people who clearly wanted to leave (they had their roller bags with them) would have to wait for another elevator.
The "lobby" was always freezing cold (late December) because the lobby is about the size of two of the rooms put together and the automatic doors were constantly opening and closing. It was the least welcoming lobby I've ever been in. And it was jammed with people waiting for the elevators.
The restaurant with the "free breakfast" for Hilton Honors members was constantly running out of food and plates. Food was ok.
The staff was very friendly. No complaint about them. They're doing the best they can in a ridiculous facility. The rooms were clean and new. And the price was ok for holiday season, but nothing great. But even if I paid half the price I paid (high $200s), it wouldn't be worth it. A decent hotel room can be a nice place to rest up after a day of touring the city ... but not in this hotel. You can't turn around in the room without bumping into someone or something.
Don't stay here. I saw the reviews mentioning the small rooms and only two elevators and thought "how bad could it be?" Well, now I know.
- Official Description (provided by the hotel):
- Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more less
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- Also Known As:
- Doubletree New York City