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“Front desk and supporting staff are really great”

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Doubletree Hotel Chelsea - New York City
Ranked #316 of 467 Hotels in New York City
Stone Mountain, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Front desk and supporting staff are really great”
3 of 5 bubbles Reviewed March 14, 2014

I was pleasantly surprised at the service and attention I received from Dwayne and Israel. They assisted in guiding me to good restaurants in the area and greatly helped in answering question on how to get around in Manhattan. They both are an asset to your establishment and I value their knowledge. Thanks to both of them

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
Thank you so much for your positive comments regarding our staff, especially Duane and Israel! We have passed your thanks on to them, and we hope you will return to our hotel very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,898 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Miami, United States
1 review
5 of 5 bubbles Reviewed March 14, 2014

The issues I experienced were rather minor in general. The value received for the accommodations was quite good, especially as it was in a very good location in Manhattan. Staff was very professional especially at the restaurant. The food was very good.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
We're sorry to hear you had any issues at all, even if they were minor, and appreciate your 5 star review all the more for it! Our professional staff hopes that we will be able to serve you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springtown, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 13, 2014

Clean, comfortable, quiet and a good location close to the Fashion District of NYC. The room is small but this is NYC and real estate is at a premium. Bed was comfortable, bathroom clean and everything works with quality bathroom fixtures. The price was right for the location. The Staff is very accommodating. Lots of food choices, inexpensive to mid-price, within walking distance.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
Margaret M, thank you so much for your 5 star review! It's great to hear that you enjoyed the location of the hotel and found it to be a good deal! The best is that you found our staff to be accommodating! We hope to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
richmond, United States
2 reviews
4 of 5 bubbles Reviewed March 12, 2014

I have stayed here on several occasions. I like that it is a small hotel. In a good location and conveniently close to Penn Station. The rooms are fairly small but has everything needed and very comfortable beds!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
Mary W, we are so happy to have you as a regular guest, and it means a lot to have your review of our hotel and people. We are glad to know that you enjoy the comfortable beds, and convenient location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, United States
1 review
4 of 5 bubbles Reviewed March 12, 2014

The customer service was very accommodating and friendly, the hotel was very clean and the price was hard to beat. The room was a little small, but that was to be expected in NYC. I would definitely stay here again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
Laura R, we very much appreciate your 4 star review of our hotel, and we will expect to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
3 of 5 bubbles Reviewed March 10, 2014 via mobile

Recently stayed here for one night. People were great, only drawback is that there is only a sheet on the bed, no comforter. Had trouble keeping warm even though I turned up the heat. Need more bedding. Even the Hampton Inns have comforters.

Stayed March 2014
Helpful?
Thank eunbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
Thank you for staying with us, eunbee, and for posting a review. We're sorry to hear about the trouble you had with the heating, and bedding. We do have a triple sheeted bed with a duvet insert between the decorative top sheet, and the flat sheet, and offer additional blankets. We hope that you will give us another chance, and return for beautiful Spring or Summer weather in NYC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed March 10, 2014

This Double Tree is in a very convenient location. The cost/benefit is one of the best in Manhattan. We found the price of breakfast very high, so find a dinner nearby. Bar service at night is superb.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Miguel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, April 3, 2014
Miguel R, thank you for your review of our hotel, and for staying with us! We hope that you will stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Chelsea - New York City

Property: Doubletree Hotel Chelsea - New York City
Address: 128 West 29th Street, New York City, NY 10001-5301
Phone Number:
Location: United States > New York > New York City > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#197 Luxury Hotel in New York City
#197 Family Hotel in New York City
#216 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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