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“Small & Smelly!!”

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Doubletree Hotel Chelsea - New York City
Ranked #313 of 467 Hotels in New York City
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Small & Smelly!!”
Reviewed March 20, 2013

Besides location, this place has nothing else to offer. The rooms are tiny and super small and smell of smoke. Staff was friendly but slow to welcome guests. I was in town for business and opted to stay here this time. What a poor choice! It would have been better to stay at the Eventi around the corner. I was getting in late and was looking forward to a bath before getting a good night's sleep. However, the bathtub is so small; I kid you not when I say it's built for a child! I had called in advance to ask if the room I'd booked came with a tub and the receptionist said that all rooms come with a tub. She should have said, all rooms come with tubs large enough for a kid! I'm not a tall person so imagine how small this tub is. The room does not even have a refrigerator or minibar! To me, that is a tell tale sign of a subpar hotel. Save yourself a headache. Go elsewhere!

Room Tip: Don't come here!
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan10034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 26, 2013
Thank you for staying with us during your recent business trip. We appreciate your candid review of our property, and in-room amenities. New perspectives about our hotel and our guestroom appearance help us make improvements on an ongoing basis. We are sorry to hear you were disappointed, and will work to better communicate our amenities so as not to disappoint future guests.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 20, 2013

Ended up here unexpectedly and wanted to like it, but this has many short-comings.

Doubletrees seem more flexible about room-size, fit-out and standards than other Hilton brands and this falls at the low end of the spectrum even though it's just "renovated" which means new soft goods and carpets.

1. As others note, even for Manhattan - and the many new mid-block, interchangeable properties - the rooms are very, very small. Stayed in a queen facing street and can't imagine how they made some of these rooms double/doubles.
2. To get 10 rooms to a floor, the property only has 2 elevators. Stayed on 20 and the wait at peak hours was 5+ minutes (added by housekeeping also using the elevators at peak times). Not amused by the property's explanation that "like NY we experience traffic jams."
3. Sheets and towels might be new - but like the soft goods: definitely at bottom of Hilton spectrum thin and scratchy.
4. Staff seems overwhelmed and indifferent at best.

At the right price an OK option, housekeeping was OK, but the Hilton Fashion District is a much better option.

Note: if you are driving there is no valet parking. You must park at the Eventi at corner of 6th (no discount and no help if you have bags to carry).

Room Tip: Try the Hilton Fashion District or the Eventi if prices are similar.
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ez2plsNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 26, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your input on our properties layout and value and we will use your comments as we constantly evolve to best meet and exceed our guests' expectations. Please contact me directly if there were any staff interactions that were indifferent, as we work to make sure our team is engaged with our guests. We hope you will return to stay with us the next time you are in the area so we may show you the improved quality of service you expect and deserve from our brand.
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Lancaster, Pennsylvania
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 19, 2013

My fiance and I recently stayed at this Doubletree as part of their Employee Discount program, and needing something close to Times Square/Caroline's for a show we were seeing. The location of this hotel was fantastic. The front desk staff was very nice at check-in. We were only their for one night, so we didn't really have a lot of interaction with the staff. The rooms were OK --- small, but that's to be expected in NYC, and we had a few obvious stains on our carpet. The front of the building could really use some TLC. Granted, it's winter, but it looks extremely cold and dead with uprooted plants, and various things in black plastic bags... which is a shame, because it seems like the entrance could be really cute, warm, and welcoming. That's a first impression, you know? Other than that, not bad. We stayed on a very high floor, away from the elevator, so there were no noise issues at all. We would probably stay here again.

Room Tip: The front desk gave us a choice of WHERE we wanted our room --- so we agreed to high floor away from...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XtristateX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 26, 2013
XtristateX, congratulations on your engagement, and thank you for staying with us! We also appreciate the fact that you took the time to post a review, and we are currently working on improving the "curb appeal" of our hotel. We hope that you do come back to stay with us, and enjoy the improvements on your next visit!
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Miami, Florida
Level 6 Contributor
115 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 18, 2013

The most poorly designed hotel I have ever had the misfortune to stay at for a business trip. YES it's a 200 sq ft room and the staff has to defend it as normal? This was built this way for only one reason it was cheaper to build and operate. This building does not even encroach on it property lines. There was room to build out. There was room to add another elevator besides the two slow and always full ones. Then there would have been room for the maids to store their vacuum cleaners in a closet and not the 2 floor hall way over night see photo. The webiste photos do show an armoire/dresser/desk. The top of the dresser holds only the flat screen TV and nothing else. The desk holds a laptop and nothing else. The top drawer of the dresser is the default home for the Coffee maker, coffee butler, the ice bucket and glasses. The desk chair is armless so it would fit between the end of the bed and the desk. But the was not designed to raise higher than chest level at the desk. This made working on the computer unmanageable. If you have work to do while staying, think again. How is this considered a DOUBLETREE and not a hostel?
TO ADD INSULT TO INJURY SEVERAL OF THE FLOORS ARE UNDERGOING RENOVATION AND THEY ARE NOT OUT OF INVENTORY. No word of this on the website. Unpainted hallways, unnumbered rooms with taped signs identifying them, exposed light fixtures, glaring your way to your room see photos. All this luxury at full rate.
The staff is the only redeeming thing for this hotel. Too bad they didn't have a better property. Just know what the animal is before booking.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank artieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 26, 2013
At our hotel, we know that the look and feel of our guestrooms is very important and they are an important factor in our focus on a great guest experience. artieboy, reviews like yours have led us to the guestroom renovations you encountered and we hope you will forgive the state of construction during your stay. New carpeting and wall vinyl installation on all floors is completed, as well as installation of new, more adjustable and modern looking desk chairs, and smaller desk lamps to give you more space to work on your desk. Thank you for your review, and your positive words regarding our staff. We understand your frustration with our improving property and hope that the next time your travels bring you to the area you’ll stay with us and tell us what you think about our new guest experience.
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Charlestown, New Hampshire
Level 5 Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 17, 2013

Average: I'm not a casual hotel visitor, I nearly live in hotels for work.
STAY=1wk
LOCATION = 9. Walking distance to many different NY sites. to many to name (time square)
PARKING = 3 Parking is expensive however this is to be expected in NY. I was somewhat discounted as a HHonors member. the parking is a bit away from the hotel and space up front to unload and load is very limited. You may have to circle the block a few times.
VALUE=is very good, in Jan. not sure if this goes up in the warmer months but 139 per night in NY is excellent. I was upgraded to a top floor overlooking freedom tower (the site of the twin towers).
ROOM= extremely small... tiny. Cramped! hard to believe this was a double tree the rooms were so small.
SERVICE= 10 staff were excellent. did a bunch of things to accommodate us. very friendly and pleasant.
INTERNET=10 no cutting out no issues with connection

Room Tip: Try to get top floor facing the freedom tower. It's quite beautiful at night as well as the day...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeannibeanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 26, 2013
jeannibeanie, thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. Our entire team appreciates your input as a frequent traveler and we will use your comments as we constantly look for ways to better meet and exceed our guests' expectations. We are happy to know that you liked our location and the service provided by our staff. We hope you will return to stay with us the next time you are in the area so we may show you the quality and value you expect from our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2013

Prices are fantastic and location is nice. It's not in a super touristy part of Manhattan, which is great for those of us who want to avoid first-time visitors (my worst nightmare is having to stay in Times Square, but to each your own!) to the city. Lots of transportation close by and it's only a 10 min walk to Penn Station where you can grab the train to JFK. Rooms were clean and comfortable, albeit small, but who spends that much time in their room in the city? My only complaint is that the elevators are extremely slow. We'd have to wait in line for anywhere from 5 - 15 minutes just to get on. If I would stay again, I'd request a low floor so that we could use the stairs!

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 18, 2013
Victoria, thank you for staying with us, and we are very happy to know that you found our rooms to be clean and comfortable, and our location to be to your liking. We look forward to welcoming you back to New York City very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 16, 2013

When I first saw our room, I was struck by how small it seemed. Then I realized it's NYC and most of the rooms are small, even though the hotels charge such high prices. From what I understand, our room was very reasonable, and I suppose it was considering we split the cost 4 ways. Anyway, this hotel was a perfect location since we were seeing places in lower Manhattan and in upper Manhattan. It was a great place for dropping off purchases before we headed in another direction. The elevators are small, and they are slow...there are only 2 elevators for the hotel. The rooms were small, but they served the purpose of providing a place to sleep since we weren't in NYC to hang out at our hotel. The bar/grill was pricey, but the food and drink were good. It is located near subway entrances and Penn Station. We chose to eat breakfast at McDonald's around the corner to save on money. The hotel breakfast was very pricey! I would stay here again...no problems. The staff was very nice and brought us extra towels when we asked. Oh, we could see the top of the Empire State Building from our room...not a shabby view!

Room Tip: If possible, stay on the West 29th street side so you can see the ESB from your window.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walkingteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, March 18, 2013
walkingteach, it's great that you enjoyed the view of the Empire State Building from your room, the central location, and our nice staff! We look forward to seeing you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Chelsea - New York City

Property: Doubletree Hotel Chelsea - New York City
Address: 128 West 29th Street, New York City, NY 10001-5301
Phone Number:
Location: United States > New York > New York City > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#193 Family Hotel in New York City
#195 Luxury Hotel in New York City
#212 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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