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Doubletree Hotel Chelsea - New York City
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Reviews (2,210)
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All reviewspenn stationdouble treenew yorkwarm cookiesthe empire state buildingmadison square gardenrooms are smalltimes squarefront desk staffconvenient locationfew blocksnyc hotelshigh floortwo double bedsupon checkaround the cornerstreet noise
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Reviewed November 9, 2012

i have stayed at a number of Hilton properties in this neighborhood, and this is the worst by far. The rooms are teeny tiny, even by Manhattan standards. Although I understand that the hotel is only a year or so old, it is already very shabby and worn. The cheap construction also means that the rooms are very noisy. The location is excellent if you want to be close to some of the tourist attractions, but the dining and entertainment choices close by are extremely limited.

  • Stayed: November 2012, traveled solo
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Thank RBC997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded November 16, 2012

We’re very sorry you were disappointed in your recent experience at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the look and feel of our rooms as well as the noise issue encountered. Your comments will help us to improve our guest experience moving forward. We hope you’ll consider staying with us again should you return to the area in the future.

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Reviewed November 9, 2012

Quite pricey but to be expected anywhere you stay in New York.
Clean and tidy room - hotel very standard (nearing outdated decor), and really just fit for purpose (use as a base and then return to sleep at night). Beds were really comfortable. Free wifi in the rooms. Great location. Plenty of Duane Reades and coffee & bagel shops just around the corner for food, coffee and personal items.

  • Stayed: May 2012, traveled with family
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Thank acreative78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded November 16, 2012

Thank you for your review of our hotel. We are happy to say that we will be completing projects in the beginning 2013 to freshen the look of the hotel. We hope you will stay with us again, and let us know what you think. We are glad that you found our rooms to be neat and tidy, and look forward to your next visit!

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Reviewed November 5, 2012

....Neat hotel with smiling and polite staff.
This hotel is well place to visit the whole of Manhattern.
The roon had a great view of the Empire State building and was kept clean and tidy by the room staff.
My husband enjoyed his birthday gift and his first visit to a great city... including the lollipops by the lift.
Brilliant! Thanks to all the staff

  • Stayed: October 2012, traveled as a couple
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1  Thank Michele K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded November 7, 2012

Michele K, we are so glad you and your husband chose our hotel to celebrate his birthday, and even happier to know that he enjoyed himself. Thanks for complimenting our smiling staff. We wish your husband many happy returns, and hope that some of them will be spent with us!

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Reviewed November 4, 2012

Giselle, Nick and the entire front desk staff were great!!!
Giselle knew that I wanted a bottle of water when I came in... One day she had to leave early and told Nick; I walk in and to my pleasant surprise Nick gives me a water with the note from Giselle that she would see me tomorrow.

Room Tip: Higher is always better in NYC
  • Stayed: October 2012, traveled on business
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Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded November 7, 2012

Jay F, thank you for mentioning our staff by name, and we are so glad they made you feel welcome. We do our best to provide a great experience and it makes everyone here happy to have their efforts recognized!

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Reviewed October 29, 2012

Had a recent trip to NYC for a wedding at Chelsea Piers and stayed at this hotel. Very quiet and easy walk from train station. Also centrally located to dining. Did have a problem getting a cab at rush hour. Rooms were small, but clean and comfortable. Front desk service was terrific.

  • Stayed: October 2012, traveled with friends
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1  Thank hkabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded November 7, 2012

hkabbott, thank you so much for your review, and your great comments on our Front Desk Staff and clean rooms. We hope you enjoyed the wedding, and return soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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