We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel - Clean, convenient and friendly staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Doubletree Hotel Chelsea - New York City
Ranked #320 of 473 Hotels in New York City
Reviewed October 4, 2012

We stayed here for 5 nights and loved the hotel. We picked this hotel for the value and location. We were a 10 minute walk from times square and 5 mins from the subway. On arrival we were greated with a warm cookie and shown to our room. The rooms are cosy, but not as small as some people had said. We had a view of the Empire State Building which was lovely to see lit up at night. On arrival the room was clean and fresh. The bathroom was a good size. I checked for bed bugs and could see no signs. We were located on the 26 floor which is second from the top, the longest we had to wait for the lift was a couple of mins. If I was to return to New York I would stay here again. The staff were friendly and gave directions and booked our transfers for us.

Room Tip: You really are hardly in the room so as long as you can get a goods night sleep thats the main thing...
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 8, 2012

Charlotte C, thank you so much for staying at DoubleTree Chelsea, and for your positive review! We look forward to your next visit, and are very happy to know you were able to get a good night sleep!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,137)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,539 - 1,545 of 2,137 reviews

Reviewed September 29, 2012

Having moved here from the financial district Doubletree, I guess my expectations were a bit high. The lobby was crowded, there were not enough desk staff, the elevators were slow, and the general feel was not as accommodating as the other hotel.
The room itself was nice and comfortable, and quite. The work area was adequate, and room was bright.
WHAT REALLY UPSET ME, IS THAT THE INTERNET ACCESS IS CHARGED PER DEVICE. I TRAVEL FOR BUSINESS AND HAVE AT LEAST 3 DEVICES. TO HAVE TO PAY FOR EACH ONE IS AN INSULT! THAT PRACTICE IS UNREASONABLE, BORDERING ON ABUSIVE. FOR THAT REASON ALONE, I WOULD NOT RECOMMEND THIS HOTEL, OR STAY HERE, AGAIN

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 4, 2012

mikewPVD, we are sorry to hear that you were not happy with our internet charges. We do take customer reviews very seriously and are taking this into account for the future. We hope that you will check back with us for changes, and that you will consider giving us another chance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012

We had booked into a 3 bedroom apartment but stayed one night and left. Just awful. We found Doubletree as we had stayed in one in Houston last year. Location for us was great. Could walk to Time Square or down to Chelsea/Soho. Subway station very close and Penn Station a stone throw away. Rooms are quite small but beds super comforable. Check in was easy and we booked a towncar when we left through them which was on time and a set price to the airport. But! Our party had 2 rooms. One on the 18th floor with partial view of the Empire State Building. That room had a damp smell in it and they bought in a dehumidifier into the room to try to get the smell out. It was there for 4 days and still the room smelt damp. The room i stayed in was on the 22nd floor and there was a bulding near and there was a nightclub on the top of the buliding at about the 20th level. They have a permit to play LOUD music till 2am on Friday and Saturday nights. Reception told me this when i rang up on Saturday morning at about 1am asking where the music was coming from. How a city council can allow this is beyond me. I know this is NYC and it never sleeps but it could at least be a little more quiet during the night. Would I stay there again. For the location and comfort yes, but for the noise no. I would ask for a room away from that side.

Room Tip: A room away from the noisy nightclub on the building next door.
See more room tips
  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aussiewill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 4, 2012

aussiewill, your comments are very much appreciated, and we are glad to know you enjoyed the comfort and location! We hope you will return on your next visit, and will make sure you have a quiet night after the long trip from Australia!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

Rooms was small but clean. Stayed for a wedding block. Paid $269 plus $9 additional for partial "view" of Empire State Bldg. Next time I'd save the $9. Bed was comfortable and room was fine but shower curtain smelled moldy. I'd stay again but probably would look for better place at same rate.

Room Tip: I would ask about view before paying for it.
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank vlanyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 4, 2012

Thank you for your review, vlanyc, and for letting us know about your experience. We have our Housekeepers paying special attention to shower curtains. We hope you will give us another chance on a future visit, and will let us know if there is anything we can do to make your stay excellent!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

Service was impeccable-everyone from the Manager on duty, guest service reps to the servers. I expected the typical New York attitude, but was wrong. The staff was friendly and hospitable. The Steve's breakfast was delicious and the portions were just right. I would return there in a heartbeat!

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Gperry227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 4, 2012

Gperry227, we think you are awesome for writing such a great review. We hope you do return and very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

We stayed at the Doubletree Chelsea for two nights as part of an organized bus tour. The hotel is on 29th Street, between 6th and 7th Avenues. It's a 10-15 minute walk to the Empire State Building, Madison Square Gardens and Mac's; and about 20-25 minutes to Times Square.

The rooms were small but clean, and the bed was comfortable. There was a restaurant at the hotel although we didn't eat there so can't comment on quality or value. WiFi was available, although at a cost - we just used the free WiFi at Starbucks around the corner.

The lobby is extremely small, more than half a dozen people and luggage makes it extremely difficult to move around and the lifts are very slow. Our room was on the second floor facing the street, which was not only noisy, but the room smelt strongy of cigarette smoke, particularly when first entering the room after a day out. We think the cigarette smoke was coming into the room through the air conditioning unit as our room was immediately above people smoking outside the lobby entrance.

Stayed: September 2012, traveled as a couple
2  Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 4, 2012

Sue M, thank you for your post, and your positive comments regarding the cleanliness of the rooms, and comfortable bed. We're sorry you had the experience with smoke smell and will certainly do our best to avoid this same situation with smoking close to the hotel entrance in the future. We hope to see you on a future visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

The Chelsea DTH is a clean and relaxing great place to stay. With views of 1 World Trade Center from your window and courteous staff. When we come back, we will stay here again. Pretty much central to everything without the touristy feel and little off the beaten path to make a great place.

Room Tip: The Higher the floor the better the views.
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rob_W_G1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this reviewResponded October 4, 2012

We very much appreciate you, Rob_G_W1, and your fellow travelers who take the time to post reviews on Tripadvisor. The views of WTC 1 are great from our upper floors! We look forward to welcoming you back to Manhattan and will share your comments with our entire TEAM!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn New York/Manha...
#212 of 473 in New York City
2,135 reviews
Chelsea
Hilton New York Fashion District
Hilton New York Fashion District
#186 of 473 in New York City
3,568 reviews
Chelsea
Holiday Inn NYC - Manhattan 6th Avenue - Chelsea
Holiday Inn NYC - Manhattan 6th ...
#335 of 473 in New York City
1,356 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Hotel Hayden
Hotel Hayden
#292 of 473 in New York City
240 reviews
Chelsea
Hampton Inn Manhattan-Chelsea
Hampton Inn Manhattan-Chelsea
#147 of 473 in New York City
1,996 reviews
Chelsea
Cambria hotel & suites New York - Chelsea
Cambria hotel & suites New York ...
#49 of 473 in New York City
970 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree Hotel Chelsea - New York City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Phone Number:
Location: United States > New York > New York City > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#199 Luxury Hotel in New York City
#210 Business Hotel in New York City
Price Range: $128 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, Travelocity, Priceline, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Doubletree Hotel Chelsea - New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing