I'm all for hotels with cool design and hip lobbies. I will even pay more for those things.
But you have to hit the basics.
My shower didn't work. My blinds were broken. The window was streaky with haphazard cleaning. I could go on. I mentioned it to the front desk twice and they didn't even make a passing effort at offering good customer service.
- Official Description (provided by the hotel):
- Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more less
- Reservation Options:
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- Also Known As:
- Ace Hotel New York City