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“Super cool mid town hotel” 4 of 5 stars
Review of Ace Hotel New York

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Ace Hotel New York
Ranked #204 of 478 Hotels in New York City
Certificate of Excellence
Commugny, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Super cool mid town hotel”
4 of 5 stars Reviewed September 3, 2013

Funky, retro environment, great service. Restaurant a bit too full of its own importance vs focused on customer needs, but food very good. Like the location on 29th Street / 5th. Lobby far too noisy during the day to enjoy really though. Recommended for a fun place to stay with nice rooms and great location.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank meltedmind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this review, September 4, 2013
Hi meltedmind:
Many thanks for your visit and feedback. Everyone likes a fun place with nice rooms and a great location and we were happy to hear you enjoyed your stay.
Please accept my apologies for your restaurant experience. I have forwarded your comments to the manager, who will certainly address our concerns with the staff, if I can assist in helping you speak with her directly, please feel free to contact me (Lisa: 646-214-5772). I would love to help!
Warm regards.
Lisa and the Staff at Ace NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Tel Aviv, Tel Aviv, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Cool hotel in a great location. The rooms were clean and comfortable, and the quirky writings on the walls were refreshing. The lobby is really extraordinary - full of people and music, you feel like you're in the right place at the right time. Staff was helpful and friendly. We are a family of 5 so took the medium sized room with 2 queen beds and it was great.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Danny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this review, September 4, 2013
Hi Danny A.
We are happy to read you and your family enjoyed your stay and we thank you for taking the time to offer your feedback! The saying, "Everything is going to be alright" greets me every morning I arrive and it has the same impact it did when I came here to interview. Thank you for noticing and we look forward to seeing you and the family again.
xoxo,
Lisa and The Staff at Ace NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton Township, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 2, 2013

You won't be disappointed. This hotel has spacious rooms that are unique. The staff is young, professional and helpful. The Breslin, located within the hotel, serves an English breakfast. It's located in Chelsea and close to the Empire State Building, Madison Square Garden. Walk to Chelsea Market or to the theatre district. Enjoy!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Madre25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this review, September 3, 2013
Hello Hello Madre25,
Thank you for your review and also for offering your location tips for future travelers!
Super thoughtful of you and we certainly look forward to your return visits to us,
See you soon,
The Staff at Ace NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
1 review
5 of 5 stars Reviewed September 1, 2013

What a cool hotel. The main lobby is like a local hangout. People on their laptops, drinking coffee or a cocktail from the bar. At night the lobby transforms itself into a night club with a DJ. And the hotel staff could not have been more friendly. We arrived early and our room wasn't ready yet. They gave us a complimentary cocktail or coffee while we waited. Room was clean and trendy. Would definitely go back.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this review, September 3, 2013
Hi Anne G,
We are glad you enjoyed your visit and thank you so much for your feedback.
Hope to see you soon,
The Staff at Ace NY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Padua, Italy
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 1, 2013

We stay 6 nights with my wife and my son, the hotel is better than you aspect!
The music in the lobby was very kindly and the people you can meet too.
Also the restaurant where is possible to eat an amazing hamburgher and good breakfast.

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed August 30, 2013 via mobile

We were in the city for a dinner and needed somewhere central & could not have found a better place. It's a dark, grungy super stylish lobby with staff to match. Service is sharp and professional. The room was a great size with a comfortable bed, large 4 seater table, and all the usual set up with plenty available to purchase. Great bathroom with an excellent shower (over bath).
People joined us after dinner for a drink in the lobby; excellent bar staff who knew how to mix a cocktail without the help of a book.
Breakfast was superb. Delicious and interesting menu. Service was spot on.
If I'm pushed to find any negatives one would be that there was more street noise that I would have expected & the noise of the shower next door in the morning was obvious, but this was exacerbated by that guest taking a shower for over half an hour!
Fun thing to watch: In the morning the lobby fills up with young hipsters arriving to buy a coffee and hang out with their electronic device of choice. They arrive in their most hipsterish outfit, take over every available seat and just hang out.

Stayed August 2013, traveled with family
Helpful?
Thank MrBowker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this review, September 3, 2013
Dear Waikokowai,
Thank you for your visit and especially for noticing one of my favorite times in the lobby - the morning! It all seems to unfold at such a perfect pace - and the Stumptown coffee helps a lot.
Sorry about the noise issues and please let me now if I can assist on your next visit. I will find the perfect room for you!
Warm regards,
Lisa and the Ace NY Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed August 30, 2013

Just got back from a five night stay here and absolutely loved it! Staff were friendly and helpful. I asked for a room on the higher floors and was given a great room on floor 11. Complimentary checkout through until 1.00pm and the reception staff kidnly printed off my boarding pass. Housekeeping was great and I would certainly return to this hotel.

Room Tip: Ask for a room with a view! Go high, I would imagine it might get quite noisy on the lower floors.
See more room tips
  • Stayed August 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank atlas2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this review, September 3, 2013
Dear atlas2009,
We are happy to read you enjoyed your stay and that your requests were handled happily and efficiently! Your kind words mean a lot to us and we hope you will come back soon!
xoxo
The Staff of Ace NY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ace Hotel New York

Property: Ace Hotel New York
Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#121 Romantic Hotel in New York City
#140 Luxury Hotel in New York City
#156 Family Hotel in New York City
#203 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ace Hotel New York 4*
Number of rooms: 260
Official Description (provided by the hotel):
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
Reservation Options:
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Also Known As:
Ace Hotel New York City

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