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“Super”
Review of Ace Hotel New York

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Ace Hotel New York
Ranked #206 of 469 Hotels in New York City
Certificate of Excellence
Reviewed September 1, 2013

We stay 6 nights with my wife and my son, the hotel is better than you aspect!
The music in the lobby was very kindly and the people you can meet too.
Also the restaurant where is possible to eat an amazing hamburgher and good breakfast.

  • Stayed: August 2013
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Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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775 - 781 of 1,738 reviews

Reviewed August 30, 2013

We were in the city for a dinner and needed somewhere central & could not have found a better place. It's a dark, grungy super stylish lobby with staff to match. Service is sharp and professional. The room was a great size with a comfortable bed, large 4 seater table, and all the usual set up with plenty available to purchase. Great bathroom with an excellent shower (over bath).
People joined us after dinner for a drink in the lobby; excellent bar staff who knew how to mix a cocktail without the help of a book.
Breakfast was superb. Delicious and interesting menu. Service was spot on.
If I'm pushed to find any negatives one would be that there was more street noise that I would have expected & the noise of the shower next door in the morning was obvious, but this was exacerbated by that guest taking a shower for over half an hour!
Fun thing to watch: In the morning the lobby fills up with young hipsters arriving to buy a coffee and hang out with their electronic device of choice. They arrive in their most hipsterish outfit, take over every available seat and just hang out.

Stayed: August 2013, traveled with family
Thank MrBowker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this reviewResponded September 3, 2013

Dear Waikokowai,
Thank you for your visit and especially for noticing one of my favorite times in the lobby - the morning! It all seems to unfold at such a perfect pace - and the Stumptown coffee helps a lot.
Sorry about the noise issues and please let me now if I can assist on your next visit. I will find the perfect room for you!
Warm regards,
Lisa and the Ace NY Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

Just got back from a five night stay here and absolutely loved it! Staff were friendly and helpful. I asked for a room on the higher floors and was given a great room on floor 11. Complimentary checkout through until 1.00pm and the reception staff kidnly printed off my boarding pass. Housekeeping was great and I would certainly return to this hotel.

Room Tip: Ask for a room with a view! Go high, I would imagine it might get quite noisy on the lower floors.
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  • Stayed: August 2013, traveled solo
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1  Thank atlas2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this reviewResponded September 3, 2013

Dear atlas2009,
We are happy to read you enjoyed your stay and that your requests were handled happily and efficiently! Your kind words mean a lot to us and we hope you will come back soon!
xoxo
The Staff of Ace NY

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Reviewed August 29, 2013

Must say working and living in NY i've seen and stayed in many Hotels. But nothing quite like this one... I absoloutely loved the hipster vibe from the moment you enter the Hotel. The main lobby is filled at all times with locals and guests alike with there PDA's, Laptops enjoying free WIFI while having a cocktail from the lobby bar with friends and or business associates. Love the very trendy feel of the Hotel alond with the "Green" Philosophy. Very friendly and informative staff who at times is hard to differntiate from the hotel guests. (You won't find anyone wearing a stuffy suit here)The restaurants are amazing and convenient located on either side of the hotel. Rooms are spacious for Manhattan and very clean. The decor and views are second to non. One stay my son was playing with a guitar that was part of the room amenities and the following week we had a room sporting a turntable. Yes thats right. I did bring my family and we came back the following week we had such a great experience. For the price, views and very trendy atmosphere Ace is the place I would deffinately check out if your looking for something special.

Room Tip: Ask for Empire State views....
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  • Stayed: August 2013, traveled with family
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Thank Noel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this reviewResponded August 30, 2013

Hi Noel S.
Thank you for taking the time to tell us about your visits, It was a pleasure having you. Are you here now? (Ha ha!)
Come back soon - we look forward to seeing you again!
xoxo
The Staff at Ace NY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

I recently returned from a business trip to NYC -I stayed at the Ace Hotel. It's a fun, hip place, rooms were large for NYC standards. I booked a medium room and a bathtub was my priority so I ended up on the 3rd floor. Upon arrival, I upgraded ($30 a night extra) for a room with a "view". Got to the room and, in my opinion, the "view" was not worth the extra $30. The room was larger than the one I ended up with and had a refrigerator which my 3rd floor room did not. I had no view, but I was only there for two nights, so that was not an issue for me. The two restaurants connected to the hotel were pricey, pricey, pricey. Not much close by in the way of restaurants, but Lilili was recommended to me by the front desk and it was great - still pricey though. If you want to walk and you normally do in NYC, the Empire State Building is close by as is Macy's/Herald Square area. All in all, a pleasant stay and would stay again now that I am more familiar with the area

  • Stayed: August 2013, traveled on business
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1  Thank BMinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

I booked the Ace hotel on Quikbook, and was quite pleased with my choice. The lobby is modern,and comfy,with plenty of space to sit and socialize. The coffee shop serves amazing coffee. My room was not ready, as I arrived early in the morning, but my bags were immediately stored, and I was advised of where I can access a computer(on odd numbered floors). The front desk staff were very helpful with directions for the subway and shopping.. Just want to say thanks,especially to Jesse,who was so friendly and professional,and took the time to just chit chat about the flea market.
As for the room, it was amazing. I booked the mini room, and it was far from mini. It was spacious, with a modern and trendy decor. It was equipped with a fully stocked SMEG fridge, ironing board,blow dryer,safe,place to hang up clothes, great radio.The rain shower was perfect, and I loved the white subway tiles, and dual flushing toilet. For me, the room was very comfortable, and warm, and I would book it again in a heartbeat!!!!! Subway station just around the corner.
Thanks ACE for a great stay!!!!

  • Stayed: August 2013, traveled solo
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1  Thank shari f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

I stayed at the Ace for 4 nights in August and had a blast. This is the type of hotel my mother would hate: the lobby is permanently dimly lit like a nightclub or Hollister store with music playing. The decor is very 1930's, the staff all 'hipstered' up to the max. Very stylised but it works- really fun place to stay. Impressed with the room and location works too.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank River20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshtonatAce, Manager at Ace Hotel New York, responded to this reviewResponded August 28, 2013

Dear River20132013,
We are glad you enjoyed your stay and thank you so much for your feedback.
Our lobby was designed to create an inviting space where people are always welcome to congregate, socialize, work or wind down and free wifi is available. What's not to like, right?
Come back and see us again, we look forward to it!
The Staff at Ace NY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001-4502
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#118 Romantic Hotel in New York City
#149 Luxury Hotel in New York City
#151 Family Hotel in New York City
#198 Business Hotel in New York City
Price Range: $210 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ace Hotel New York 4*
Number of rooms: 260
Official Description (provided by the hotel):
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
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Also Known As:
Ace Hotel New York City

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