We had the New York pass and wanted to rent bikes for 3h. Yes, it was a beautiful day and yes it was Sunday. There was a line of about 25 people. It won't be too long, how hard can at be to collect IDs, scan the pass and give out the bikes? Well- the two staff member took forever! The slowest people I've ever seen in NYC! When we finally made it, they were neither friendly nor rude, it was alright. The bikes were totally fine, we didn't have any problems with them. Overall experience was great but if you don't have the New York Pass, I'd definitely not recommend that place as there are plenty of other rental services that probably offer way better and FASTER service!!
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