I visited New York, for the first time, with mom, only for a weekend. As part of our New York Pass we had bikes, so we went to Central Park Bike Tours. They told us the code to the lock, which of course we wrote down and remembered.
The code was NOT CORRECT. Can you imagine what it feels like to be in Central Park, unable to open the lock? I live in the Netherlands, so I was calling for support and they told me to keep trying. After one hour one of the managers showed up to help me open the lock and she confirmed that by accident she gave us the wrong code.
I was very annoyed. Can you imagine to lose over one hour of a Saturday, when you only have a weekend in NY? I also spent A LOT of money by calling them from my Holland mobile phone, so I asked to be reimbursed for that. The young manager (she) was mean, and told me she would of course not do that, as "it happens".
Overall, yes, it happens. However, some companies excel at making this up and compensating consumers when something happens. Some other companies, like this, couldn't care less and are beyond unfriendly.
I wouldn't recommend ANYONE to do business with them.More