My first stay at this hotel was two years ago, and it's pleasing to see that very little has changed since the last stay, and if any changes have happened, they have simply served to improve the hotel.
The front desk and door staff are all genuinely friendly and approachable, and on check-in there is plenty of opportunity to ask any questions. The desk staff are genuinely happy to help and answer any queries at any time, so don't feel shy if there's anything on your mind bothering you that you need to raise. Door staff are always courteous on your entry and exit to the hotel, so do acknowledge them if you can – because they'll help you out when it comes to hailing a yellow cab when it's the middle of rush hour and you just so happen to need one so you can get to the airport! (Don't forget to tip the guy when he helps you out with getting the cab and then with your luggage.)
The room and bathroom were very clean and not too overly decorated. Bed is very clean and quite comfortable and enough control on the room's AC if you need it. Enough storage if you need it, and also a safe. Ironing board and iron in the cupboard if you need it, along with a golf umbrella to borrow during your stay if the weather is bad.
Handy buttons by your room door change two indicator lights on your room number to alert staff to two things: 1) "Privacy" will show up a red light, and that is your equivalent to the "Do Not Disturb" tag you would hang on the door handle. This is well-respected – only time I have had a knock on the door when this has been switched on is when I've been expecting room service. 2) "Make-Up Room" shows up a green light, and that's a green light for housekeeping. Make sure to put this on if/when leaving the room after housekeeping has done their rounds.
Room Service comes fairly quickly and they offer the same items on the menu that are also sold down in The Strand Bistro. Staff on the phone very courteous, as is the delivery. The food is consistently good, having also had part of the menu for dinner whilst seated at the bistro downstairs, so you needn't worry about quality. A simple menu, and fairly priced for hotel fare.
Breakfast offerings are charged to the room and is more than what you get and most hotels – none of the hovering around a buffet business. The breakfast menu is very good, with bottomless coffee (if you drink it) and a glass of orange juice when you sit down. Attentive waiting staff and the food quality is very good again.
What was also very pleasing to see is that after 2 years, some of the faces I remember from my last stay, so I am hoping that the staff are well looked after and appreciated enough that they feel they would like to stay and continue working at The Strand. The staff are friendly and warm without being too overbearing or "fake", and all are genuinely approachable. It gets a bit much when you're in the lift with a member of staff and they say, "Have a nice day/night," when you step out, but I appreciate that is probably part of their training and the hotel's standards of service, and I'm sure some other guests might expect that sort of approach.
- Official Description (provided by the hotel):
- Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, Cheap Tickets, Marriott, Cancelon, Priceline, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your Marriott Vacation Club Pulse, New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.