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“A wedding to remember” 5 of 5 stars
Review of Marriott Vacation Club Pulse, New York City

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Marriott Vacation Club Pulse, New York City
Ranked #100 of 479 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Belfast, Northern Ireland, United Kingdom
1 review
“A wedding to remember”
5 of 5 stars Reviewed May 22, 2013

My husband and I have just arrived home from our wedding/ honeymoon in NYC. We chose the Strand for it's central location, beautiful pictures and fantastic reviews and it definitely lived up to all of our expectations.

When we arrived we were greeted in the stunning lobby by well presented, extremely friendly staff. Our room, well what can we say, perfect size room, beautiful decor, giant bed, wonderful bathroom and a view to die for. We were in a room at the front of the building on 15th floor.

When the hotel staff found out we were getting married a beautiful bottle of wine was left in the room along with a lovely card from the manager. Although everyone went above and beyond at every occasion we want to give a big thanks to Dion at the front desk who stopped to chat about our wedding and time in New York and did everything he could to make our stay unforgettable.

The location is right in the centre of everything! A 2 minute walk gets you to Macy's, The Empire State Building, The NY Central Library, Bryant Park. Bryant Park was our particular favourite. We totally recommend getting a slice of pizza from one of the many pizzeria's and taking it to the park to enjoy in the sunshine, and watch the world go by.

This was the trip of a life time and The Strand Hotel and it's staff were a big part of that. We will definitely return and strongly recommend the hotel to friends.

Thanks

Joanne and Robin MacDonald

Room Tip: Rooms at the front of the hotel have a fantastic view of the Empire State
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 30, 2013
Dear Guest,

I am thrilled that the Strand Hotel was part of your Wedding Celebration and that we exceeded your overall expectations. Thank you for sharing all of the many details that made your stay so memorable; from our beautiful décor, great location, clean rooms and genuine staff. I will certainly pass along your wonderful praises to Dion at our reception desk and sincerely appreciate your recommendation to friends and family.

I hope I will have the opportunity of meeting you on your next visit and wish you a beautiful summer!

Kind regards,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (497)
Date | Rating
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English first
Spokane Valley, Washington
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 22, 2013

We stayed at The Strand for seven nights and had a fantastic experience. The room was extremely clean and the bed was very comfortable. Loved the sheets! Our only complaint was that there was no coffee maker in the room. We were told at check out that we could have requested one but were never told that at check in. There should be a sign in the room stating that, or because of space, I would put the box of Kleenex on the nightstand with the clock and put a small coffee maker on the other night stand. We were there with four other couples and they agree. The hotel was in walking distance to the Empire State Building, Time Square, Macy's, the subway and so much more. We felt safe anytime of the day walking back and forth. The staff was amazing. They were all so helpful and friendly. The two that stand out the most are Ingrid and Jonathan. Ingrid is the loveliest young woman we have met in a long time. Your hotel is exceptionally lucky to have her working there. She made us feel welcomed and honored to be guests. Jonathan made us feel the same way. They both made our stay feel very personalized. We feel like we've made new friends. The two of them alone would make us stay at your hotel again. All in all, our stay was really perfect. Thank you for making our first trip to NYC so memorable.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jackie43gkjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 30, 2013
Dear Guest,

We cannot thank you enough for your glowing review and for taking the time to share your recent experience at the Strand Hotel, NYC. We certainly do not take your five star review for granted and appreciate your kind sentiments. We are delighted that you mentioned how much you enjoyed our great location, extremely clean rooms and fabulous bed sheets. We sincerely appreciate the suggestions you have made and will certainly discuss them with our team. I cannot wait to share your generous praises with Ingrid and Jonathan and agree that we are blessed with the most genuine hospitality professionals, making the Strand so very special. The Strand family looks forward to many more returns and thrilled that we can be your NYC home.

Warm regards,

John Loizos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 19, 2013 via mobile

This hotel was in a central location close to shopping and great pubs. Safe location, clean and comfortable. Restaurant in lobby has amazing food with great service. Bar on roof top has a beautiful view with gorgeous view of the Empire State Building. Music and bar staff nice too.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank delgadomv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 21, 2013
Dear Guest,

It was a treat to read your review, and thank you for highlighting the wonderful night life at the Strand. We always like to encourage our guest to fully experience our hotel, and certainly glad to you were able to take advantage of it. The Bistro and Roof Top Lounge team will be delighted that you enjoyed your time with us and look forward to welcoming you again soon.

Kind regards,

John N. Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 19, 2013

My boyfriend and I are currently staying at The Strand, and we love it.
The location is great, we can walk to the Empire State building, Macy's, Times Square and several other interesting sites in under 10 min.
The hotell is also very beuatifull, tastefully decorated and very clean. The towells are soft and thick, and the bed is large and with very good quality sheets.

We read that the front facing rooms would have the best view, but we have a back-facing one, and we think the view from here is great as well, the only thing lacking is the view of the Empire State building, but we can see that from the very nice roof top bar.
We live on the 19th floor, and have no problems with sounds from outside, and we have the window open at all times.

The staff has been very welcoming and helpfull, and we will definetly recommend The Strand to others visiting New York!

We are sad to leav in 2 days, and hope to come back soon.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank tinesolh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 21, 2013
Dear Guest,

Your glowing review means the world to us and I thank you for taking the time to share your recent experience. Thank you for mentioning our beautiful décor, comfortable bedding, Italian linens and fabulous oversized towels. I hope you will return when you can stay longer than two nights, so that we can again make you feel right at home.

I wish you a very pleasant summer and hope to personally meet you in the future.

Warm regards,

John Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lothian
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 17, 2013 via mobile

I sourced this lovely hotel myself and I am delighted that I did. I stayed here with my son for 7 nights. We had an amazing stay. On arrival the staff were friendly and helpful, this continued throughout our stay. The website matched everything it said about the hotel. We had a fab twin room looking straight on to the Empire State State Building. The room was a good size, just right for our stay. I liked the fact that whenever we returned from our day out the room had been serviced, we never once had to come out of our rooms or wait until it had been cleaned. A very big plus as some hotels I have stayed in don't clean the rooms until late afternoon. I need to comment on air conditioning as one reviewer complained how noisy this was. I have to say we did not have a problem with this, yes it made a noise but what air con doesn't ?

The bar and restaurant area are beautiful, relaxing and very comfortable. We ate breakfast here most days and also had room service a couple of times. Compliments to the chef the food was first class. Compared to some places the prices were very reasonable too. The Rooftop bar is breathtaking, It has a great atmosphere as well as terrific views, great place to relax after all our sightseeing and shopping.

We also used the Gym which was well equipped and very clean. Good to have the option of this facility.

The hotel offers a great concierge facility which saved me queuing time. I had a little hiccup with one show and have to praise Sal for giving my feedback to Manager John who quickly had this looked into and resolved; big thank you for the time Ash gave me on this. Compliments to concierge Laura who mainly dealt with our requests and was such a bubbly and friendly young lady.

The hotel is in a great location, street is quiet at night. Within walking distance to main shops and Times Square. Very beautiful Boutique Hotel. It was a great find. A hotel which makes you feel valued as a guest no matter who you are, a rare find the days.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank happycouple47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 21, 2013
Dear Guest,

It is truly an honor knowing the time you took to investigate oceans of online data and concluding that The Strand was your best choice for your NYC visit We are thrilled that your seven-day stay with your son gave you time to fully indulge in all our great services and amenities that we offer and that you were thoroughly pleased with them all.

It was my pleasure to resolve the little snag with the show, and look forward to welcoming you back soon. Thank you for taking the time to write, and we wish you and your son a very pleasant summer.

Warm regards,

John Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
5 of 5 stars Reviewed May 16, 2013

The Strand is a fantastic hotel which has the convenience of being close to the heart of New York City yet the charm of being shielded from the hussle and bustle. The boutique restaurant has a unique menu and is delicious! For after hours snacks, there's a Blacksmith located across the road which has lots of variety. Staff were always friendly. Beds and pillows were very comfortable. And the ROOF TOP PARTY on New Year's Eve was one of the best New Years I've ever had!

We enjoyed our stay there so much, we extended our original booking by another week.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KitaKitsune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 21, 2013
Dear Guest,

I can’t thank you enough for writing about your New Year’s Eve celebration at The Top of the Strand. The fact that you are still savoring the spectacular rooftop festivities after all these months tells me that your experience was a memorable one. Extending your stay by an extra week is quite a testimonial too, so many thanks for taking the time to write a review. Our whole team looks forward to welcoming you again soon.

Warm regards,

John Loizos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nykoping, Sweden
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 14, 2013 via mobile

Centrally located with near-immediate access to virtually all of Manhattan. Style and an excellent sense of aesthetics permeates this gem of a hotel. Our room was large and comfortable, and the service most attentive. We'll definitely return on our next visit!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cato_Vandrare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, May 16, 2013
Dear Guest,

We are so very grateful for your kind depiction of the Strand and sincerely appreciate the time taken to share your praises on tripadvisor. We hope this will be one of many returns and look forward for the opportunity of greeting you on your next visit.

Wishing you and your family a wonderful summer!

Warm regards,

John N. Loizos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Vacation Club Pulse, New York City

Property: Marriott Vacation Club Pulse, New York City
Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #100 of 479 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 176
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
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