I ordered three tickets to Lion King and the Strand concierge promised to collect them. I paid the tickets and everything seemed to be ok. When we arrived in the hotel (end of December 2012), there were only two tickets and no possibility to see the show another day - the theater was sold out. Concierge promised me to reimburse my tickets. I have contact them twice and nothing has happened. I have tried to contact general manager John N Loizos directly with no luck.
So please be very careful and avoid using the Strand Hotel services or be ready for disappointment and lost of your money.
My daughter was very sad not to see this performance.
The hotel by it self was ok.
- Official Description (provided by the hotel):
- Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more less
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