I have never reviewed anyone online but I think that people should know about this place. We were a family travelling with young children so thought that the apartment style was a great option. The fold out bed was BROKEN and although we called them (the service number NEVER answered until the reservation desk connected us so that line is being screened by the apartment manager- we left 5 answerphone messages over 4 days and NEVER got a reply from them), The bed was never fixed so the children slept on a mattress on the floor. They didn't provide enough towels, pillows and linen when we arrived (although our reservation clearly stated the number of people) and after ringing they turned up minus the pillows. The person dropping them off just said someone could bring them tomorrow, so the kids shared a pillow on the first night.
The final straw was on the second night when the poilce came and broke up a party on the 4th floor- of at least 75 people, who had been filing past our door on a noisy and narrow stairwell (no elevators). They had also been outside our window on the street and their conversations were lewd and offensive.
I can accept that that it was a bit of bad luck for us and these things happen except that any contact I have made to them has now gone unanswered AND you prepay, so when we were ready to leave after night number 2 we would have lost our money. At that time the only advice the reservation desk could give us was to contact them after our stay- which we have done, but as I have said they have our money so why bother communicating with us.
- Official Description (provided by the hotel):
- In the heart of New York's exclusive Upper West Side, ideally located adjacent to Central Park West, this unique Manhattan luxury Apart hotel is across from Central Park and close to The Shops at Columbus Circle, Fifth Avenue and Lincoln Centre. The Apart Hotel offers a unique and spacious living area, offering personalized service and amenities required by today's discriminating traveler. Executive Suites, One Bedroom Apartments at Central Park House feature custom-designed Italian furniture, custom-designed Italian kitchens. ... more less
- Also Known As:
- Central Park House Hotel New York City
- Central Park Hotel