Hotel was clean with courteous staff and access to the heart of the city. Was there on business and has great places to dine nearby. Can get to major attractions easily. Lots of choices in this hotel.
- Free Wifi
1) location is good, i recommend anywhere in Midtown although in Times Square itself would probably give that extra special feeling
2) friendly and helpful staff throughout, couldn't ask for any more in this respect
3) facilites are quite basic, there is no bar and the room is quite small
4) breakfast is included and is mostly enjoyable, but could do with a bit more variety of hot dishes (inc vegetarian options)
5) wifi is included and is an adequate speed for regular holiday use
6) i booked quite last minute and, although price is competitive for for the area, i think you may be able to do find somewhere a bit nicer if you are not too bothered about wifi or breakfast
We stay at Hampton Inn's all the time and this one we had a cable/TV problem that was fixed within an hour. We informed the front desk of this problem after an early check in so they could fix this while we were out. After a long day in NYC walking and doing many activities we really didn't enjoy having this problem on our return. The technician finally fixed the issue in about an hour. The hotel was clean and we had a comfortable stay but only with the TV/cable problem was our issue.
Thank your for review. It was a pleasure having you stayed with us. We normally give early check-in depending on availability. We're sorry to hear about the TV/cable issue. We informed our cable provider about the issue so that this won't happen again. We're glad to hear that you enjoyed your stay inspite of that.
We're hoping you consider staying with us again in the future.
I understand that location is a major reason for hotel prices in NY, but this is a little exaggerated. The rooms are small and basically equipped, tiny cupboard , tiny bathroom. The air condition is awfully noisy . Breakfast is very dull and served on paper plates.....
Bottom line, the hotel is not bad, it's clean and comfortable but over priced
It was a pleasure having you stayed with us. The guest really love that our hotel is centrally located and close to everything. The hotel keeps it's rates competitive with other hotels. Thank you for your review. We absolutely welcome your comments for us to improve our service.
We hope you consider staying with us again in the future.
When we checked in the receptionist couldn't have been nicer. He told us we had been assigned one of the larger rooms in the hotel. We open the door to find a tiny room with a window that looked out onto the air conditioning units. I stay in New York at least 4-5 times a year. By New York standards this room was about average, but it definitely was not "large" by any stretch of the imagination. It was a very basic room, the location was good, and we were not planning on spending any length of time there so it was fine, but I would not rush to stay there again.
It was a pleasure having you stayed with us. Thank you for your review. The standard rooms in NYC are really pretty small unless you're booking a suite. We hope you still enjoyed you're stay though at our hotel.
We hope you would still consider staying with us again in the future. Please feel free to contact me directly if there's anything I can assist you with.
This is the second time we have stayed at this hotel - 11 nights each time. The location is very convenient near Herald Square, with subway station right on the corner. The room was clean, plenty of space, comfortable bed. Free breakfast buffet including hot foods, which is convenient. However, the food is average, and there often is a lengthy wait for it to be restocked, even with basic items like silverware. Concierge was not particularly knowledgeable, but front desk staff was friendly and helpful.