I had been searching for a boutique hotel in Manhattan for my fiancee and I to stay in the weekend we were married, and I was thrilled to find Ink48 by Kimpton. I initially attempted to book through a 3rd party site that was offering a discounted rate, but was unable to do so. I ended up working directly with the Northeast Regional Sales Manager, who went out of his way to get us a great room at an amazing rate.
We arrived the day before our wedding, and were greeted warmly by America at the front desk. She congratulated us on the occasion of our trip, and checked us in quickly. I had an issue with my dress and was hoping to find a local cleaner, and she offered to call a few local shops and then call up to our room with more information.
We went up to our room, which was a City View Studio. The gentleman who helped me book had advised it was his preferred room style at the property, and I can understand why! In addition to the great view, spacious size, and amazing rain shower, there is a HUGE soaking tub...in the main room area! You can soak, fully submerged, and see the skyline of Manhattan, or watch TV. The room amenities include bath salts and plush funky bathrobes. Suffice to say, I soaked in that tub every single day of our stay!
Several minutes after arriving in our room, America called to update me on the cleaner situation for my dress. She wasn't able to find anyone locally to take care of what I needed that same day, but she suggested that I could send the dress through the hotel's dry-clean services, and said she had spoken with the head of housekeeping who didn't think there would be any problem. I agreed, and she sent a bellman up to our room to collect the dress. I showed him what needed to be done, and he took it away.
A few minutes later as we were leaving, the bellman and the housekeeping manager arrived at our door. The housekeeping manager explained that she didn't think the dress needed to go out for cleaning, and that special fabric tape would resolve the issue. She had in her hand a packet of fabric tapes, which she gave to me at no charge! Wouldn't you know - they exactly resolved the issue, and the dress didn't need to be sent out. I was so thankful for the consideration and attention they provided around this issue, which had been causing me a moderate amount of stress.
The next day was our wedding ceremony, and when we returned to the hotel there was a congratulatory note from the staff, with a bottle of champagne and fresh strawberries! It was a lovely gesture, and added an extra touch to an already amazing day.
Throughout the rest of our stay, I found the staff to always be welcoming and friendly at all times. Anyone that we passed in the hallway, elevator or lobby always greeted us and any other guests nearby warmly. Our room was well-kept every day, and the hotel property was always in top shape. The king-sized bed was vast, and amazingly comfortable with quality linens and good pillows.
We had not stayed in Hell's Kitchen before, and I had read some of the reviews that mentioned the hotel is surrounded by car showrooms. This is accurate, however there is a wealth of cafes, restaurants, and shops all in a few blocks' walking distance, as is Time Square. But perhaps the best thing within walking distance is the Hudson River, and kiosks from which you can rent bikes and ride for miles along the river! That was something we had not done before in New York, and given that the weather was hot and sunny, it was the perfect way to spend an afternoon. We biked down to the Financial District, saw the Statue of Liberty, and enjoyed the city in a whole new way. Without staying at Ink48, it's not likely we would have done that and it really added something to our stay.
Other hotel amenities that enhance the experience: the rooftop bar - amazing views, great oudoor space, but can be very crowded and a bit of a scene; free internet for members of the Kimpton In-Touch Loyalty Program (free to register); free beverages throughout the day in the lobby; free wine hour in the evenings; spa and fitness center (did not have the opportunity to use).
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