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“Enjoyed Our Stay in the Big Apple”

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Doubletree By Hilton - Times Square South
Ranked #363 of 469 Hotels in New York City
Reviewed April 25, 2014

The room was very clean, and the breakfast was more than expected. The staff was quite nice. We had a great time in the Big Apple. We walked to Times Square, walked back from a Broadway Show. We were able to catch a cab twice right outside the hotel.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 27, 2014

Dear Paul G,

Thank you very much for your great comments on your stay with us! We definitely hope to see you again in near future. Have a wonderful week!

Warmest Regards,
Management

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1,326 - 1,332 of 1,955 reviews

Reviewed April 23, 2014

I've been to NYC before, but this trip was special. The room was comfy and convenient. 6 blcks from Time Sq. and 2 from Penn Station. On a quiet side street with 3 restaurants on the block and probably 10 more around the corner.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Marcia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 26, 2014

Dear Marcia N,

Thanks so much for this review! We are fortunate to be located among the most excellent neighborhoods for restaurants, especially Hell's Kitchen. Our staff loves recommending restaurants in this area cause its amazing! You should definitely come back and see whats good in our neighborhood!


Guest Relations Manager

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Reviewed April 21, 2014

Great location. Just a few blocks from Times Square and the subway. Quiet room, front desk staff incredibly friendly and helpful. Cleaning staff not very good. Room was not 4 out of 5 days of our stay. Rooms are very small, so having them cleaned each day is a must, especially in NYC.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 26, 2014

Dear Robert T,

Thank you so much for taking the time to fill out this review. I apologize again for this inconvenience you experienced during your stay. That is not our normal level of service and we are working diligently with our staff to make sure that this does not happen again. Excellent service is our #1 priority and we will continue to work on improving. We hope you will give us a second chance in the future!

Guest Relations Manager

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Reviewed April 20, 2014

Excellent customer service, very clean hotel and the hotel is on prime location, very close to Madison Square Garden, Empire State Building and Time Square. I would defiantly be staying here next time I'm in NYC.

  • Stayed: April 2014, traveled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 26, 2014

Dear Carlos R,

Thanks so much for this review! We are convenient to a lot of attractions in NYC which makes it an idea destination. We look forward to your return back!

Guest Relations Manager

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Reviewed April 19, 2014

I recently stayed at the Double Tree South in New York City. I usually spend about 100 + days on the road and found the hospitality at this hotel to be beyond excellent. Every morning you were greeted like most hotels by the front desk, however I found this one to go the extra mile from Todd at the front desk, Dominick and Lana in dining to Valeria in housekeeping. Just a class act of people!

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Dion L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 26, 2014

Dear Dion L,

Thank you so much for this awesome review! Our staff is always excited when their service is recognized and we will never tire of hearing great things about us because they truly love what they do! We hope to see you again soon!

Guest Relations Manager

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Reviewed April 17, 2014

Hotel is great location for theater district and easy walking distance to the HighLine walking path, penn station, Times Square. Clean and friendly. Nice staff. We didnt use any of the anemities. I would stay there again.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Z4869YUlisab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 18, 2014

Hello,

Thank you very much for your great feedback on your stay! We look forward to seeing you again!

Best Regards,
Management

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Reviewed April 17, 2014

Very nice hotel. I was disappointed with the limited number of television stations that were available and the refrigerator wasn't working . Other than that it was a very comfortable stay and all the employees were very friendly and very helpful.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank Stanley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded April 18, 2014

Dear Stanley D,

Thank you for the great comments on your stay with us! We understand your frustration with the limited number of TV channels available at our hotel. Our engineering department will definitely look into further improvements.

Warmest Regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018-6401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#191 Family Hotel in New York City
#217 Luxury Hotel in New York City
#218 Business Hotel in New York City
#223 Romantic Hotel in New York City
Price Range: $148 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Wyndham New York City
Wyndham Garden Hotel

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