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Doubletree By Hilton - Times Square South
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Savings alert! 39% below average rates

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Reviews (2,166)
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All reviewstimes squarewarm cookiespenn stationnew yorkjavits centerrooms are smallfront desk staffhell's kitchenfew blocksking bedempire state buildingaround the cornercentral parknycmsgdistrictbellman
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1,780 - 1,785 of 2,166 reviews
Reviewed June 5, 2013

We booked the hotel through the hotel website, 3 days before we arrived the price dropped by $30 per night. I called and they adjusted our price. Staff was fantastic, warm cookies at check in, room was small but clean and bathroom very modern. Free internet. We were able to print a tour confirmation down stairs in the lobby. Great stay!! Several blocks from Time Square - about a 7 minute walk.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this reviewResponded June 7, 2013

Dear Lisa H.,

We are glad to see that you enjoyed our famous cookies but more importantly that the staff provided you fantastic service while you were our guest. We hope to see you back on a future visit to New York.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

This location is excellent if you have the misfortune of having to attend a function at the Javits Center. Otherwise the neighborhood has little to recommend it BUT it is fairly central and easy to get anywhere else in the city. The hotel itself is perfectly fine, clean, comfortable and with a nice staff. Decent sized rooms and quite cozy beds. A bit on the expensive side for a hotel in this class -- but it's NYC, what can you do.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank jenniferlA4332AP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this reviewResponded June 7, 2013

Hello, thank you for taking the time to post a review regarding your recent stay stay with us! We are very happy to see you enjoyed our staff and our very comfortable beds. We look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

I happened upon this hotel as part of a school tour and had no choice in its selection. I was pleasantly surprised. Small rooms as is true for most NYC hotels, but clean, quiet, convenient location, and a great staff more than made up for that shortcoming.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this reviewResponded June 7, 2013

MichaelB, we are so glad you found our hotel to be clean, quiet, convienent and with a great staff. We hope that as an unexpected find you will visit us again on your next trip to New York.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013 via mobile

Please click yes where it asks "did u find this review to be helpful" if you do.
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Pros

Location - was directly across from the discount ticket booth so you can save hundreds by staying here as it is easy to get there early to get your place in line. It was in the heart of time square, everything is right there. The palace theatre is next door, the subways is outside your exit. It's about a good a spot as you could imagine for your nyc trip.

Rooms - this city stinks for a family trip over 4 people. No place will guarantee even 2 doubles for that matter. The doubletree has one big king, and one good size pullout. They will also rent you a roll in bed. Each room is a mini suite so the king is in its own room and jack and Jill bathroom. We found this room to be perfect! Had a little fridge and microwave as well.

Price - I got a room on a holiday weekend from Hotwire for 209. Almost anywhere decent was over 300. Would have paid 300!

Cons

Staff - most of the staff was great, however the street level security can drive you mad. I realize its necessary but they need to be friendlier. We showed up at 1:00 am to check in, of course we don't have hotel keys! I got irritated with the notion that I should have my reservations in my hand 1 step in the doorway. Anyhow be prepared and have your reservation in hand. Also be aware they card you every time you come back in.

Decor - the rooms were mostly up to date, there were some small bumps, such as the toilet being practically in the vanity. There is not much room. The tubs are a little old as well.

Store / bar - there was no store in the hotel for incidentals that I could see. The bar was empty every night. I like bars that are lively, especially in NYC. There is an excellent bar "the rum house" about 200 paces across the street which was a mix between a speakeasy throwback and Motown. They have very unusual drinks which I thought were fabulous. The staff seem there seem on or off but it was cool. Rates pretty high in NYC for nightlife.

Overall, great stay, would most definetly go back and will.

Couple helpful tips:

Download hail app: don't cancel once you commit or your have to pay

See a broadway show and use the discount ticket center across from the hotel. Annie was awesome!

Hotdog cart right outside the hotel is always the same guy, people walk 20 blocks for his hot dogs... They were excellent.

The metropolitan museum was the best.... Great for everyone all ages. All major museums in NYC are pay what you want. Meaning give them as little as 2$ and your in! The city cost us quite a bit so we were a little stingier in the museums :-). Be careful because you can easily get confused by the suggested charge and pay full admissions.

Eat pizza at johns of bleeker street in Greenwich village.... Best in NYC no kidding.

Look up street fairs, there's always one going and you can get all your soulvineers cheap.

Use nyc walking apps - they help a lot.

Subway for long distAnce travel, cab for shorter but non-walkable, unless your staying for a week then buy the unlimited metro and use the subway for everything.

Juniors is near the hotel, cheap family restaurant with self proclaimed best cheesecake in NYC. My wife agreed!

There is a store / deli about 150 paces directly across the street, beer and wine as well. Don't pay 4$ a bottle for water, hit there on your way back to the room.

Buy your ground zero memorial tickets online and print, you will save and hour and extra walking. Be prepared for the security, it's brutal. Whole thing will take 1.5 hrs minimum.



Good luck

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Tripking07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded October 10, 2016

Dear snmurphy07,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

Right in the middle of all the excitement of Times Square. Great room for family of 4, booked room with Times Square view, and they put us on top floor - Amazing!! Bring your ear plugs and you will sleep great (comfy bed). We got soaked in a downpour, asked the desk if they had a fan we could borrow, 10 min later they delivered and we had dry shoes for the next day.

Stayed: May 2013, traveled with family
3  Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this reviewResponded October 10, 2016

Dear Karen F,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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