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“Great Property - an easy walk to MSG, Javitz, Penn”

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Doubletree By Hilton - Times Square South
Ranked #329 of 467 Hotels in New York City
Out West
Level Contributor
187 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Great Property - an easy walk to MSG, Javitz, Penn”
5 of 5 bubbles Reviewed April 5, 2013

A wonderful property in the Hell's Kitchen/Garment District. Personally, I found the room smaller than I had hoped, but at least it was quiet. The elevators are the size of the Tardis on Doctor Who, but at least rapid. I was surprised that front desk staff (somehow) remembered my name and greeted me every time I entered the property.

For those going to Madison Square Garden or Penn Station, it is an easy 8 minute walk from the hotel. This feature made it especially easy to arrive EWR and take the AirTrain. Javitz center is about 12 minutes away - again an easy walk.

36th Street is not as Glitzy as Times Square, but no concern over safety. Around the corner on 8th Ave are a number of fast food empires - down towards Penn is the Stage Deli and Tick Tock diner.

The A/C/E subway station at 34th & 8th is just 5 minutes away - all in all, a great place to stay while in Manhattan.

There are three negatives: 1: the bar is puny - gong with the theme that most of the hotel is more minuscule than "usual." 2: At check in I was told that there is a 24-hour Business Center - which turned out to be three computers occupying booths in the restaurant area - the printer is on the floor around the corner. 3: The restaurant staff could use a tad bit more training. They were pushing the breakfast buffet warning the cooked to order could take as long as 15 minutes (it didn't). With an early seating, there was no coffee ready. It was difficult to get service.

That being said- I still recommend this place and plan to stay here again.

Room Tip: Rooms above 8 are located farther from 34th Street - and quieter.
See more room tips
  • Stayed April 2013, traveled solo
    • Value
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Helpful?
2 Thank I-heart-Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear I-heart-Travel,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (225)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 5, 2013

Nice hotel just south of Times Square - short walk down 36th Street to 7th. Several quick food places and Starbucks on the block. I was told that the rooms are all the same size (small) with double beds. Maybe a room with one bed would feel bigger. Don't stay here if you need to spread out. And it is tight for a family of four. But doable! Staff was great and it was a quiet part of town. We upgraded for a city view - but that was not worth it I don't think. However, there was no street noise.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 4, 2013

A little pricey but it is New York and cheaper than being right at Times Square. It is a bit far from Times Square - it is a healthy walk. We had a great time. I would recommend this hotel for comfort and convenience.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PolarOrbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear PolarOrbit,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

First rate hotel experience helped make the trip to NYC a complete pleasure. The room was immaculate and very comfortable. All staff - from front desk to wait staff in the restaurant to cleaning staff and maintenace were friendly and very helpful. Easy access to subway, etc. Great location to access all parts of the city. Would stay here again in a heartbeat.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JWeaverNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear JWeaverNC,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

The Doubletree is right by a couple of metro lines, which makes it extremely convenient. The room we got had a king bed and it was fairly big by New York standards, although the bathroom was more in line with what I expect from New York hotels in terms of size. We had actually been to this hotel about 2 years before and it has obviously undergone some renovations that make it a bit more modern.

The hotel provides free wifi in the lobby, and we found that wifi was also free in the rooms but only late at night (a glitch?) The staff was pleasant.

I was also told by a local that the location of our hotel makes it fairly easy for us to park our car for the weekend at a decent rate (apparently many other parts of town just don't have a lot of garages.) We paid about $35/24 hours to park (not through the hotel but just a block away).

The only annoying thing was that I had already paid for the hotel through Priceline, but the hotel pre-charged us $50/day for incidentals anyway, and the charge stayed there even a day after we have already checked out. I find this strange as most other hotels only get pre-authorisation for a certain amount - to avoid loss from clients drinking up the mini-bar and skipping town, I guess - but they never really carry out the charge. I phoned and after a bit of bouncing back-and-forth, I was told that as my credit card was not from the US, it may take 2 weeks to a month for the charge to be refunded! Luckily the manager I finally talked to was nice and agreed to call my bank to correct the situation right away. And the whole thing was resolved without too much trouble.

So good staff service overall, but I kind of wish they would just avoid these potential headaches by only getting pre-authorisation to charge credit cards without actually charging them.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chichilia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Chichilia C,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beavercreek, Ohio, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2013

Very clean and safe. Near lots of attractions. We had 8 in our party and everyone was satisfied and enjoyed their stay. the hotel is located in the Garment district and was quieter than staying at Time Square. There are many places to eat and visit near.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Brenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Brenda P,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Virginia
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 28, 2013

Stayed at the hotel during my family retreat to NY. The front desk staff is very friendly and helpful. Room was clean and well equipped. The hotel was quiet and pleasant. It's a small hotel but it has an exercise room and the restaurant. The hotel is 2 blocks from Times Square and has tons of local restaurants nearby. Very convenient midtown location.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Happy C,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree By Hilton - Times Square South

Property: Doubletree By Hilton - Times Square South
Address: 341 West 36th Street, New York City, NY 10018-6401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#196 Family Hotel in New York City
#202 Luxury Hotel in New York City
#223 Business Hotel in New York City
#227 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Wyndham New York City
Wyndham Garden Hotel

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