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“Small and outdated”

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Doubletree By Hilton - Times Square South
Ranked #337 of 468 Hotels in New York City
Boston, Massachusetts
Level Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Small and outdated”
Reviewed February 19, 2013

I stayed here while I was in NYC for business. I picked the hotel based on the location - it's just a few blocks from Penn Station. The rooms were very small and dark, and didn't seem to be cleaned very well. The bathrooms were the same. While my stay was alright, I would not stay here again. There are better places at similar prices that can be found.

Stayed February 2013, traveled on business
Helpful?
Thank Bhaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear bhaber,

Thank you for choosing our hotel to stay at. We greatly appreciate your feedback. I would love to invite you back to show you how we do things. Don't hesitate to reach out to me the next time you are visiting us here in the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,826 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
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Indiana
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 16, 2013

I had an appointment just 2 blocks north of this hotel so it was a pleasant surprise to see that Hilton had a newish property in town so nearby. I think this hotel used to be a Wyndham but became a Doubletree relatively recently. The street it's located on isn't exactly posh but it's safe enough during the daytime and it's very close to Penn Station, which is always a big bonus for me who always takes the train into NYC from NJ.

The hotel room was what I expected - a small, functional Manhattan hotel room. It was far from the best hotel room I've stayed in in NYC but it was one of the best values. One convenient thing about the hotel's compact shape is that you don't have to walk around too much to get to your room once you get to your floor. I ate breakfast downstairs and was pleased by the quick service. (a little perk about expensive hotel breakfasts) However, I was less than pleased by the "business centre"... consisting of a printer sitting near the lobby. It was inadequate for business travellers and I wouldn't stay here for business again if the situation stays the same. However, I think it is a good value for a leisure stay in midtown Manhattan.

One thing to note... I'm not sure where they got "Times Square" in the hotel name. The hotel is nearly a mile from Times Square. Perhaps "Somewhere in midtown Manhattan south of Times Square" would have been a more appropriate name. The location works for some people, (including me) but for those people wanting to walk out onto Times Square (or at least walk out and see it) from their hotel, it'd be best to look elsewhere.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PersonalEnsign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear jinphil_cho,

Thank you for choosing our hotel to stay at. We greatly appreciate your feedback. I would love to invite you back to show you how we do things. Don't hesitate to reach out to me the next time you are visiting us here in the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norwell, ma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2013

The hotel is in a good location. It's clean and comfortable.The staff has ranged from very good to "I can't believe you'll do this for me". The bed is great. There's something about returning to the hotel that has a nice feel to it. It makes a visit to NYC complete.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear peter s,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 9, 2013

My husband and I recently stayed here while attending a convention at the Javits Center. The hotel has been recently renovated, including the guest room we stayed in. We found everything to be updated, clean and comfortable - frankly better than we were expecting for the price. The bed was extremely comfortable and the bathroom was large by NYC standards - my husband and I could be in there at the same time, not always the case in mid-town. The staff was friendly and helpful, parking was nearby (though expensive) and the lobby bar was convenient for ice, drinks, etc. The hotel restaurant is pleasant but quite expensive and a bit slow - there are other, cheaper options for breakfast nearby. We would definitely stay here again when attending a convention or for a very quick business trip. I would not stay here with children or for a leisure trip - there are better options in the city for this.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scmRichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear scmRichmond,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
Reviewed February 8, 2013

I was in NYC to conduct interviews and John Lopez the Assistant Director of Food and Beverages was so very accommodating. The hostess in the restuarant, Hanah set up a table for us to conduct interview and the staff was very thoughtful and friendly. John and his team did all of the little things that make traveling just a little easier!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Jerry F,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 8, 2013

Just returned from a five night stay here and I was very impressed. We had a king sized bed which was the most comfortable bed I have ever slept in. The room size was more than adequate,with plenty of space for clothes etc. our room was kept extremely clean by housekeeping ,with toiletries topped up every day. This hotel is in a great location, central to everything with the subway only 2 blocks away if you need it. However, I must say that, as with most hotels, it's the staff that can have the biggest impression on you and the staff here were faultless. So friendly and helpful,with hot cookies on hand too. Would recommend without a doubt.

Room Tip: King sized bed a must
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coffindaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear coffindaisy,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whittier, California, United States
1 review
Reviewed February 6, 2013

This trip was a very special one for my son and I , The hotel was great in everything , the location is right in the middle of it all, you can walk everywhere and close to the subways.
I would stay here again for sure , rates of rooms are the best Jan/Feb.
Yolanda

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YMJ64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear YMJ64,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree By Hilton - Times Square South

Property: Doubletree By Hilton - Times Square South
Address: 341 West 36th Street, New York City, NY 10018-6401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#196 Family Hotel in New York City
#207 Luxury Hotel in New York City
#223 Business Hotel in New York City
#227 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Wyndham New York City
Wyndham Garden Hotel

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