We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Location not so great some staff needs retraining”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Doubletree By Hilton - Times Square South
Ranked #337 of 468 Hotels in New York City
Chicago, Illinois
1 review
“Location not so great some staff needs retraining”
Reviewed January 26, 2013

Location was in a very dark block in city didn't seem. Safe. The staff was super friendly minus doorman I believe who I seen multiple times outside smoking right in front which did not seem professional. He never once hailed me a cab throughout cold days. He was extremely rude in opening his hand for a tip every time he did help. Believe his name was Diego if I'm not mistaken. He definitely needs a brush up on manners. Other staff was great at front desk and bell boy during night hours he was always knew great areas to eat in the neighborhood and always had a pleasant smile as well as the front desk staff who always assisted us with everything we needed in a timely manner

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Adam R,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,826 reviews from our community

Traveler rating
    597
    631
    330
    148
    120
See reviews for
499
449
88
471
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2013

The location on 36th street was a little sketch. But it's just a block or two off the beaten path near Times Square. It's a great location for the price if you're going to hang around Mahattan/Times Square. I took Megabus to get up to NYC, and the Hotel is about in the middle of where I was dropped off and where we left NYC. I was on the 21st floor and didn't hear a single noise from outside. Very comfortable bed as well.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J0nnyBg00de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear J0hnnybg00de,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 23, 2013 via mobile

My boyfriend and I stayed on a Friday night. The woman who checked us in was very kind, upgraded us to a king sized bed because our room was not ready, and gave us warm cookies! The room was nice, big for NYC, clean, and modern. It is in a great location. I will be staying here again!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Abby S,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 23, 2013

We stayed at this hotel in September whilst having a short break in New York. The location is great - right in the middle of times square. If you book make sure to pay a little extra for a high floor where the traffic noise can't reach! We still heard the odd siren but that's all.
The rooms have a bedroom, bathroom and living room with a small kitchen area which is great for making the odd snack. There is also an ice machine in each corridor which is great for relaxing with a drink at the end of the day. The bed was comfortable and very large. A great hotel for a New York break.

Room Tip: Higher rooms are quieter.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LinzF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear LinzF,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2013

Everything but the location was average to great but the location was awful it was probably on the ghetto side of New York trash everywhere, crummy side of New York, and suspicious characters. Not as close to Time Square as of my opinion of walking as a guy who likes to be indoors. I wonder why they don't have a 13th floor like any other hotel in america? They lost are reservations thankfully my step dad brought his laptop along to show them we booked it All and all it was ok not the best hotel because of the area but its New York what do you expect.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoidbergfromfuturama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Zoidbergfromfuturama,

Thank you for choosing our hotel to stay at. We greatly appreciate your feedback. I would love to invite you back to show you how we do things. Don't hesitate to reach out to me the next time you are visiting us here in the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 21, 2013 via mobile

Lovely hotel with a good central location, within walking distance of times square. however rooms are very small tho this is to be expected in NY. Free cookies on checking in. Ask for a high floor as lower floors can be noisy due to activity on the Main Street

Stayed July 2012, traveled with friends
Helpful?
Thank SMonty45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear SMonty45,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis
2 reviews
Reviewed January 21, 2013

Wonderful, spacious, clean room with very friendly staff in a great location. For this particular trip we did not have to take a single cab/subway ride. The warm chocolate chip cookies were an added bonus!

Room Tip: Great views from high up
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review, October 10, 2016
Dear Bill F,

Thank you for staying with us. We greatly appreciate your positive feedback. We would love to invite you back to our property the next time you are visiting the big apple.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Doubletree by Hilton New York Times Square West
Doubletree by Hilton New York Ti...
#395 of 468 in New York City
335 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#178 of 468 in New York City
7,840 reviews
Midtown
Doubletree Hotel Metropolitan - New York City
Doubletree Hotel Metropolitan - ...
#329 of 468 in New York City
4,617 reviews
Show Prices
Show Prices
Show Prices
Midtown
TRYP New York City Times Square South
TRYP New York City Times Square ...
#166 of 468 in New York City
3,657 reviews
Chelsea
Doubletree Hotel Chelsea - New York City
Doubletree Hotel Chelsea - New Y...
#324 of 468 in New York City
1,952 reviews
Midtown
Courtyard New York Manhattan/Times Square West
Courtyard New York Manhattan/Tim...
#140 of 468 in New York City
1,055 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree By Hilton - Times Square South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree By Hilton - Times Square South

Property: Doubletree By Hilton - Times Square South
Address: 341 West 36th Street, New York City, NY 10018-6401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#196 Family Hotel in New York City
#207 Luxury Hotel in New York City
#223 Business Hotel in New York City
#227 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Hilton Hotels Direct, Hotwire, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly, getaroom.com and HRS so you can book your Doubletree By Hilton - Times Square South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham New York City
Wyndham Garden Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing