We've stayed at The Standard East Village twice during their renovation. While the location is excellent (we enjoyed walking to Washington Square Park, St. Mark's Place, and favorite restaurants on the Lower East Side), we found the service to be disappointing and inconsistent. Notably, after both stays, we noticed erroneous credit card charges although we had not used the minibar. Way too many back-and-forths were needed to resolve this. We've never heard of such discrepancies at the High Line or Los Angeles locations, so the fact that we had to dispute our bill on consecutive stays at the new East Village hotel was troubling. In contrast to the friendly doormen, the front desk employees we interacted with were cold and unresponsive. When we reported a loud party next door including a dozen non-hotel-guests, it took several calls before the situation was resolved. To make up for the lack of lobby and common spaces during the renovation, the hotel offered breakfast (complimentary) and happy hour (cash bar) in the penthouse. The 360-degree views from the wrap-around deck are stunning. While we hope to be able return to enjoy the views and prime location, the mediocre service prevents us from recommending The Standard East Village to colleagues traveling to New York.
- Official Description (provided by the hotel):
- Located off Cooper Square in one of New York's most vibrant, artistic neighborhoods, The Standard, East Village is cozy, charming, and eccentric in equal measure-very much in the spirit of its surroundings. You enter the 21-story tower through an original tenement-style building before ascending to unparalleled views of Manhattan. There's a quiet, calm garden tucked away at street level, Michelin-starred chef John Fraser's widely acclaimed Narcissa, and the bustling, street-side Café Standard, which hums from morning until late night. ... more less
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- Also Known As:
- The Standard, East Village Hotel New York City
- Hotel Cooper Square