I have stayed at this hotel in the end of July. Prior to my arrival I wrote 3 emails with some requests to three different email addresses which were mentioned on the website of the hotel, and I never got any reply. This was already a sign that the hotel should have been canceled from the very beginning.
As it is mentioned everywhere on Tripadvisor and other sources, one should stay at Standard East Village because of the great views, and this is exactly what I had requested: a room on the high floor with the best views (eligible for deluxe corner king), and I booked quite well in advance. Instead of the high floor I was given an upgrade (to what they called suit) on the third floor. I checked the room, and it had absolutely no views, and the noise from the street was unbearable. So I had to go back to reception and ask for the room that I have booked. Besides on the website of Standard it does not say that suits are located on the third floor, so I do not know what kind of room they showed to me. Then I had to check another room, which smelled really bad because someone has probably smoked in there, and with the worst possible views again. Not all the views are great at Standard, You are lucky to get a view on the Empire State Building, but some views show the city as if after the nuclear war. To cut the story short this check-in took three hours, was the worst check-in in my life, and I ended on the 14th floor, which according to the receptionist was very high ( all deluxe corner king rooms are located between 10th and 20th, so if 14th is very high for this category, then someone didn't study math at school..).
So for all the mess with the check-in, noone has offered even a glass of water at the bar, where I had to wait for a couple of hours for the more-or-less right room to be ready. The service at the bar is pretty loosy, and the bar is frequented by very loud companies of guests from outside, who do not respect any privacy of the other people.
The next morning i was having a breakfast at the famous Penthouse (bar on the top floor), the view was good, but it is not THE VIEW to die for and stay at this hotel. The bar was busy for private events all the nights, so maybe the evening view is better, but I had no chance to experience it during all the four nights of the stay.
People are friendly at the entrance, but they would not remember you, and still ask if you here to check in, when it is already a fourth day of stay of yours.
I have been previously recommended not to stay at this hotel because it does not match to the other properties of Andre Balazs. I have unfortunately not listened to it, however my advice would also be to skip this hotel.
PS. I have asked to talk to the general manager of the hotel, and the answer of Jennifer-the receptionist, was - GM is busy, when I was checking-out after four nights, still no GM has approached me. Aren' t the guests the most valuable what the hotel has? With such an attitude I can understand why this hotel is managed like it is.
- Official Description (provided by the hotel):
- Located off Cooper Square in one of New York's most vibrant, artistic neighborhoods, The Standard, East Village is cozy, charming, and eccentric in equal measure-very much in the spirit of its surroundings. You enter the 21-story tower through an original tenement-style building before ascending to unparalleled views of Manhattan. There's a quiet, calm garden tucked away at street level, Michelin-starred chef John Fraser's widely acclaimed Narcissa, and the bustling, street-side Café Standard, which hums from morning until late night. ... more less
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- Also Known As:
- The Standard, East Village Hotel New York City
- Hotel Cooper Square