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Holiday Inn Express New York City Times Square
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Reviews (2,279)
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Reviewed December 11, 2013

Spent a week at the hotel and could not fault it. Clean rooms, an awesome location, with very close access to Times Square and subways. Would highly recommend to anyone looking for a cheap (by New York standards), clean and friendly hotel.

The only negative aspect was the madhouse that was breakfast in the morning.

Stayed: September 2013, traveled as a couple
Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded December 14, 2013

Dear Aaron M,

Thank you for choosing our hotel for your recent accommodation needs! We appreciate you taking the time to review our hotel. It’s great to see you found our location convenient for your activities and that you enjoyed our amenities. We hope to be your hotel of choice for future visits to New York. Thanks again for staying with us and we wish you safe travels and Happy Holidays!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

We were recommended this hotel by friends who had stayed there the year before and what an excellent recommendation it was. The staff are very helpful and welcoming and made us feel at home as soon as we stepped through the door. The room was spotlessly clean and serviced every day. The room was quiet with only the faintest rumble from the city below. Breakfast is included in the price and there was plenty of it, however give yourself plenty of time or get up early as the breakfast room is quite small. All staff were attentive and helpful. Perfect location on 39th street between 8th & 9th avenues only a short walk from Times Square and lots of other tourist hotspots. Nice little touches like hot chocolate to warm you up after a day out and cookies delivered in the afternoon, also tea and coffee available at anytime. Cannot recommended this hotel highly enough and will defiantly stay there again on our next trip.

  • Stayed: December 2013
    • Value
    • Location
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    • Service
Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded December 14, 2013

Dear Ann G,

Thank you so much for choosing our hotel based off of recommendation. We are delighted to see we were able to exceed your expectations. We’re thrilled that you enjoyed our location and amenities and were encouraged to return again. We would be honored to have you as our guest again during your next visit to NYC. Thanks again for sharing your feedback and we wish you the best in your travels and Happy Holidays!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

Stopped at the holiday inn express , over the thanksgiving weekend 2013,for five days with my daughter , the room was a good size and bed very comforrtable for a good night sleep after a day of shopping , everything we needed, , yes the breakfast room is small , but we got a table every morning , and the breakfast was ok, ,Time sq was a couple of blocks away , Maceys five blocks away , a good 30 mins walk from central park , what more do you need , and the hot chocolate waiting for us every night was great,

Room Tip: room 1104 , king size bed , great room
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank cforrest613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded December 14, 2013

Dear cforrest613,

Thanks so much for staying with us! We really appreciate the great feedback and hope you two had a memorable experience here in New York! We’re glad to see you were able to find seating in breakfast each morning despite the crowd and that you found our location to be convenient. We’d love to have you stay with us again in the future and look forward to your return. Safe travels and Happy Holidays!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed December 9, 2013

We stayed here while in New York celebrating my daughters 21st birthday. We had a wonderful experience room was clean and nicely decorated, breakfast was very good and a great start to the day, hot chocolate waiting in the lobby upon our nightly return.To top it off the location is awesome!

Stayed: December 2013, traveled with family
Thank melissa k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded December 10, 2013

Dear melissa k,

Thank you all so much for staying with us and for taking the time to share your review with the Trip Advisor community! We are thrilled you all enjoyed yourselves and hope your daughter’s 21st birthday was a memorable one! We truly hope to have you stay with us again in the future and look forward to your return. Thanks again for the great feedback and we wish you Happy Holidays and safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

Myself and husband booked this hotel for the second year running in November for our 5 day trip to New York. Yet again we enjoyed our stay very much. We cant think of one single complaint. The staff are amazing, the complimentary breakfast yet again was so good and a great help with our budget, the room was kept spotless for us and when we arrived the gentleman at reception knew we stayed last year and gave us another room with a view of the city. No doubt we'll be back again next year for hubbys 40th birthday (with some friends and family) and this will definitely be our choice of hotel.

Many thanks again to all the staff. Sandra & Ian

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded December 7, 2013

Dear Sandra G,

Thank you both for your loyalty and we hope this recent visit was even better than the last! We really appreciate you taking the time again to review your stay and hope you were able to take home some happy memories. It would be an honor to have you stay with us again and we truly look forward to your return. Thanks again for choosing the Holiday Inn Express Times Square and we wish you the best in your travels. Happy Holidays!

Sincerely,

Team Holiday Inn Express Times Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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