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Holiday Inn Express New York City Times Square
Ranked #285 of 467 Hotels in New York City
Sarasota, Florida, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Was thoroughly impressed!”
Reviewed September 9, 2013

Stayed here in late May of this year for 4 days...I thought the hotel was wonderful, especially for the price (considering everything in NYC is expensive, it was quite reasonable). Rooms are small, again, its NYC, but you shouldn't be spending time in your room in NYC!!! It was a girlfriend and myself and we had a room with two double beds, it was plenty big enough for us and we had more than enough room to comfortably fit both suitcases and all other belongings in the room without tripping over them...I had asked for a room with a view and boy did we get one!!! We had a great view of the iconic NEW YORKER sign, we could clearly see the Empire State Building from our window, and best of all across the way I had a beautiful view of FREEDOM TOWER (I LOVE this building!!!!)...I couldn't have been happier with the room we were given for the views....
Breakfast was included, which was great to get you started for a busy day around town...nothing amazing, but definitely edible and quite a large selection! The staff is good to refill the area all morning...the area is quite small and on the last day we were there we got down there later then we had been before (we were hungover !) and the area was busy and pancake maker wasn't working...not that this mattered at all to me, but it could be a problem for others.
One thing that was a little frustrating was the time on the elevators, at night and in the early morning (before 9) we didn't seem to have a problem at all...however again on the last day when we were up and about later than in the previous days, the elevators took a LOOOONNNG time! and it probably wasn't all that long, but it was a significant difference from the other times we'd rode on it...
Hotel was very clean and staff was very helpful, all in all this was a wonderful place to stay and when I return to NYC this is where I will be staying again as it was so very close to everything...

Room Tip: I believe we were in room 3001 (??) I know it was the 30th floor, left when you got out of elevator...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 10, 2013
Dear Lauren M,

Thank you so much for staying with us and for taking the time to write such a kind review of our hotel! We are delighted to see you enjoyed your stay and your view from your room. We apologize for any delays you may have experienced with our elevators but appreciate our patience and understanding. We hope to have you stay with us again and wish you the best in your travels. Thanks again!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,073 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (460)
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English first
Silver Spring, Maryland
Level Contributor
144 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 6, 2013

I stayed here on business. Very good hotel for a very good price. Very friendly staff. Room was a decent size for NYC. Great location and very good Irish bar near by. Subway was very close. Romms were very clean

Stayed September 2013
Helpful?
1 Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 7, 2013
Dear Scott B,

Thanks so much for sharing your feedback with us! We appreciate you choosing our hotel for your accommodation needs and hope you were able to relax and be yourself. We’d be honored to have you stay with us again and look forward to your return. Until then, we wish you happy travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 4, 2013

This hotel is typical for NYC, small rooms however you're not going to get a bigger room near Times Sq. (10 min walk) unless you spend a small fortune. Rooms are clean, beds comfy, overall nice stay. If you're looking for awesome views this is not the hotel. Breakfast was good, lots of foods to choose from however Id recommend eating as early as possible as it gets crowded in the cramped breakfast room. Staff here are very friendly, we had no issues. There's a tour desk where you can book tours and Broadway shows if need be.

Overall Id recommend this hotel, and would stay here again.

Room Tip: Low floor, as the lifts are slow..
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 7, 2013
Dear Ben S,

We appreciate you taking the time to share your experience with us! We hope you had a memorable time here in New York and were encouraged to visit again. We’d love to be your hotel of choice for future accommodation needs and look forward to your return. Thanks again for choosing the Holiday Inn Express Times Square and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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Altenstadt, Germany
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 2, 2013

We have chosen this hotel because it is very very close to the Times Square. Several Subway stations are near the hotel. Check-in-process was quick and the staff was very friendly and helpful. Free WIFI throughout the whole hotel! Breakfast typical Holiday Inn style (nothing really fancy). Had a king-bed room and the room was clean and everything was functional. The entire hotel is smoke free! In the lobby you can get a lot of information about touristic attractions and the staff is helpful and can answer a lot of questions. Would stay there again!

Room Tip: Had a room in the 23rd floor to the backside of the hotel. Very quite! Good sleep quality!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 3, 2013
Dear mwb1605,

Thanks so much for taking the time to review your stay with us! We’re very happy to see you enjoyed yourselves and that you appreciated our location and amenities. We are honored that you chose our location over the numerous others here in NYC and look forward to having you as our guest again. Thanks again for the great feedback and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hattiesburg, Mississippi
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed September 1, 2013

This hotel was recommended to my husband and I from a friend who lived in NYC for 20 years. This was a great recommendation. It was inexpensive (by NY standards). We stayed there for Christmas 2012 and we loved the location. The staff assisted us with finding great restaurants. We loved our stay in NYC and especially loved this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TangiPryor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, September 2, 2013
Dear TangiPryor,

Thank you very much for taking the time to share your review with the Trip Advisor community! We really appreciate you choosing our hotel for your accommodation needs and hope you had a great time here in New York. It would be a pleasure to have you stay with us again and we look forward to your return. Happy travels!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2013

Great location for central area and not that far from all main places of interest. Great breakfast but get there early because its not a big dining room or get a tray and eat in your room. Staff extremely friendly and helpful.
Water taxi and 9/11 combination tour fantastic.
Hop on hop off bus boring don't bother if you can walk its better and you see more.
Some great places to eat but don't go to 4napkins burger place, expensive, poor food, small portions and staff not very friendly

Room Tip: All floors good and you can use gym next door for free, next door also has a laundry.
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Green Features: Good practices employed by hotel see their web site for details
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, August 28, 2013
Dear Paul W,

Thank you so much for staying with us and for taking the time to share your experience with other travelers! We hope you had a fantastic time here in New York and were able to take home some happy memories. We would love to have you stay with us again and look forward to your return. Safe travels!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 25, 2013

My husband and I recently stayed here for 3 nights on a leisure trip to NYC. We were immediately greeted by the friendly staff and only had to wait a few minutes to check in. Our rewards membership status was recognized and our check-in was ready right away. The lobby of the hotel is small, but neat and clean.

The hotel is conveniently located within easy walking distance to Times Square yet away from the noise of the city. Our room was 2701 and while small (as most NYC rooms are) it was clean and comfortable with plenty of room for our needs. The bathroom was also clean and well appointed. The view from our room was not amazing, but wasn't horrible either - we could see the river through the buildings and got plenty of sun during the morning. The bed was SO comfortable! We slept so well and could have stayed in the bed all day if we didn't have places to go! Seriously - it was amazing!

The concierge was very helpful in providing transportation advice when asked, and the staff was quick to find us a taxi when needed. We only had the breakfast one morning and it was a standard Holiday Inn Express offering - no complaints. Wi-fi was available and worked well.

The only downside (and it wasn't that bad) was the elevator wait. There are only two elevators to service the 30+ floors and so just be prepared to build in time for possible waits.

Overall, we would highly recommend this hotel and will definitely stay here again when in the city.

Room Tip: There is a bit of a wait for the elevators - lower floors may be a preference if impatient.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkc904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, August 26, 2013
Dear kkc904,

We truly appreciate you choosing our location for your recent visit to New York and for taking the time to write such a kind review of our hotel! We hope you two had a great time here and were able to relax and be yourselves. We apologize for any delays you may have experienced with our elevators, but appreciate your patience and understanding. We would love to have you stay with us again and look forward to your return. Thanks again for saying with us and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#168 Romantic Hotel in New York City
#206 Business Hotel in New York City
#233 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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