I've stayed at this hotel before, and was more impressed. This visit, I found the staff to be focused on socializing with each other instead of finding interest with assisting customers.
Upon check in, there were 4 young employees at the front desk talking. I stood there politely, until one young man told the young lady to wait on me ... she was irritable and annoyed to be checking someone in.
I found the same young lady to be equally irritable the next day during check out.
I stored my luggage, and went back for it ... at which time the young man brought me 2 pieces of luggage, but only one of them was mine.
The complimentary coffee was only warm.
Something is slipping at this hotel. It is sad. The quality used to be much more precise and driven to perfection. Now, mediocre is the norm.
- Official Description (provided by the hotel):
- This New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the newly renovated Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express New York City Times Square Hotel New York City