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Holiday Inn Express New York City Times Square
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Reviews (2,265)
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1,031 - 1,036 of 2,265 reviews
Reviewed May 8, 2013

I stayed my first night in New York at the Waldorf Astoria. I had a much better time at the Holiday Inn. The staff was absolutely incredible!! The hotel is clean, rooms are large enough, the bed is comfortable, breakfast was so much more than a continental breakfast. I would stay here again and again!

  • Stayed: May 2013, traveled with family
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Thank Thom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded May 10, 2013

DearThom S,

Wow! We really enjoyed reading your review and are humbled by your feedback. We truly appreciate you taking the time to share your comments with other travelers and we hope they will benefit from your review. We cannot express how honored we are to be compared to the Waldorf. It goes to show that what we may lack in amenities and size, we more than make up for with guest service. We would love to have you as our guest again and hope to see you again soon. Thanks for staying with us and we wish you the absolute best in your travels!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

We were stranded in this hotel during Hurricane Sandy. (We had to move to another hotel after a few days because the Holiday Inn was full.) The staff did a great job of handling all the stranded travelers as best they could, even when they were barely staffed because people couldn't get in to work! We were very appreciative of those who did make it in, and they went above their normal duties to help us out. As far at the hotel itself, the rooms are smaller than your typical HI, but that is to be expected in the city! They were clean and had all the usual amenities. The hotel is in a great location and within walking distance of plenty of attractions. (This is especially useful when the subway is closed!) The only negative I saw was that there were long waits for the elevators. We booked this hotel on points, and would do the same if we were back in NYC again! (Hopefully not during hurricane season next time...)

Room Tip: Higher rooms have a better view, but lower rooms mean you can take the stairs and not wait for the elevators... depends on your priorities!
  • Stayed: October 2012, traveled as a couple
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Thank BlueYonderGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded May 10, 2013

DearBlueYonderGal,

Thank you very much for taking the time to review your stay with us! We truly appreciate your loyalty to IHG and thank you for being a dedicated Priority Club member with us! We're sorry to hear your stay was affected by the hurricane but we appreciate you sticking it out with us and for being so understanding during that difficult time. We are humbled by your positive feedback and would love to have you stay with us again. Thanks again for choosing the Holiday Inn Express Times Square and as always, we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed May 7, 2013

This hotel is in a great location and the rooms are larger than what you would usually get in New York. The hotel is close to Times Square, and the Port. The staff are friendly and there is a free laundry for guests to use.

Room Tip: Ask for a room higher up and you will get a great city scape view. Breakfast is very busy and the breakfast area is small, so just be prepared for a quick breakfast. But hey, it is New York, who wants to sit inside.
  • Stayed: April 2013, traveled solo
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Thank cuterbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded May 10, 2013

Dear cutebear,

Thanks for stopping by to review our hotel! We truly appreciate you choosing our property over the countless others in NYC. We couldn't be more pleased with your feedback and are excited to see we were able to exceed your expectations. Please come back and see us next time you're in New York as we'd love to have you as our guest again. Thanks for staying with us and we wish you happy travels!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed May 6, 2013

Hotel was clean ,old but clean!! Great breakfast ,and the best staff ever !! They could not do enough for you!!!
Anything we wanted was given right away!! They helped setting up tours and gave us maps for every place we wanted!!
We stayed on the 24th floor facing the front of hotel so view was good!!
Location was perfect for everything ,Times Squares ,shopping ,hooking up with buses for tours!!

Room Tip: Higher up better view!!
  • Stayed: April 2013, traveled with friends
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1  Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded May 10, 2013

Dear Cindy C,

Thanks so much for the great review of our hotel! It was our sincere pleasure to serve you and we are thrilled to see you enjoyed your stay. We would be honored to be your hotel of choice for future visits to New York and look forward to you return. We appreciate your kind feedback and wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed May 5, 2013

I booked this hotel off Priceline and was pleasantly surprised.

The location is quite convenient. The hotel is on West 39th Street, between 8th and 9th Avenues. So, it is just a short walk from Times Square and the Port Authority bus terminal.

The lobby is small and can get crowded during peak check-in and check-out time. As others have noted, there are only 2 elevators for 30-some floors. Sometimes it can take some time to get up or down from your room.

The rooms are on the small size but about average for Manhattan. The bed was decent, but some of the other furniture were showing a bit of age (for example, the office chair seat was worn through). The bathroom seems to have been recently renovated, though, and was quite clean. The free wi-fi also worked without any problems.

On the service side, the staff were all very friendly and professional.

  • Stayed: May 2013, traveled solo
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1  Thank govt_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded May 10, 2013

Dear govt_traveler,

Thank you so much for taking the time to share your feedback about your recent stay with us! We are delighted to see we were able to exceed your expectations. We apologize for any inconveniences you may have experienced as a result of our elevators or lobby, but we appreciate your patience and understanding. We truly hope to have you stay with us again and look forward to serving you. Thanks for choosing the Holiday Inn Express Times Square and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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