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“Great Experience”

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Holiday Inn Express New York City Times Square
Ranked #293 of 468 Hotels in New York City
Reviewed March 30, 2013

I had to travel to New York once a week for 12 weeks and always stayed here. The entire staff is friendly and helpful. Juicy Villanueva was extra helpful with my accommodations and always made me feel welcomed.

  • Stayed: March 2013, traveled solo
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Thank 162Student
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded March 31, 2013

Dear Valued Guest,

We are very much honored to be your hotel of choice when traveling to New York. Thank you so much for taking the time to share your experience with the Trip Advisor community. We look to continue our relationship and hope to have you stay with us again soon. Thanks again for being our guest and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,155)
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988 - 994 of 2,155 reviews

Reviewed March 29, 2013

I have visited New York 4 times and this is the best one I have stayed in. From the staff on the front desk to the very hard working people that do the breakfast and the cleaning staff everyone is top notch. I did feel the rooms were not that small and there were three of us in ours.
Nice touch was the free hot chocolate every afternoon.
Tho breakfast time was very busy there was plenty of thinks to choose and you can always take the food back to the room.
Pleased to say the bag store was free to and the bellman was very helpful.
Hotel is in a good location. Quiet area so a good nights sleep was easy. We later stayed in a 4 star hotel in washington dc and I would say this hotel was alot better that then the 4 star.
The only downside I would say and its only a little one was that you waited a long time for the lift. It didnt really matter what time of day as the staff had to use the same lift to.
I wouldnt have a problem at all about staying at this hotel again

Room Tip: We have the 5 floor and it was quiet and meant that not to far to go up the stairs when the lift was...
  • Stayed: March 2013, traveled with friends
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Thank helen118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded April 1, 2013

Dear helen118,

Thank you so much for the generous review of our hotel! We are thrilled to see you enjoyed yourself and that we were able to exceed your expectations. We are truly honored to have been one of the best hotels you’ve stayed in when visiting New York. We really hope to have you stay with us again soon and look forward to your return. Thanks again for being our guest and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed March 26, 2013

Great stay, rooms are small but, its NYC. Great location easy walk to Time Square and a nice walk up to central park. Room was quiet, AC and heat worked great. Beds were comfortable. About the only complaint is the elevators are slow but, its NYC!!

  • Stayed: March 2013, traveled on business
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1  Thank peeshCharleston_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded March 30, 2013

Dear Valued Guest,

Thank you so much for staying with us during your recent visit to NYC! We hope you had a great time and were able to take home some happy memories. We apologize for any delays you may have experienced with our elevators, but appreciate your patience and understanding. We would be honored to be your hotel of choice for future trips to NYC. Thanks again for your feedback and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed March 24, 2013

We stayed at the Holiday Inn Express in New York for 5 nights. The room was small and quite basic, but clean and comfortable. A great breakfast was provided every morning with hot and cold dishes, and wonderful Muffins and Cakes! The staff were lovely, very friendly and helpful. We were only a few blocks away from Time Square, all within easy walking distance. I would recommend this hotel any time

  • Stayed: February 2013, traveled as a couple
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Thank CarolMooney01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded March 26, 2013

Dear Valued Guest,

We would like to thank you for choosing our hotel for your recent accommodation needs and we hope you had a great time here in NYC! Thank you so much for sharing your feedback with the Trip Advisor community. We really enjoyed reading your comments. We are humbled by your recommendation and hope to be your hotel of choice for future visits to NYC. Thanks again for being our guest and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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Reviewed March 19, 2013

I have to visit New York city twice a year for business and always stay here. The rooms are clean and comfortable and the employees are accommodating! Thank you Juicy Villanueva for always helping me with my travel arrangements and your superior service - see you in April!!!!

Stayed: October 2012, traveled on business
Thank Vicky Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded March 23, 2013

Dear Vicky Z,

Thank you so much for continuing to choose our hotel for your lodging needs! We enjoyed reading your review and truly appreciate you taking the time to share your feedback with other travelers. We are honored to be your hotel of choice when visiting NYC and hope to continue our relationship well into the future. Thanks again for the great comments and we look forward to your return in April! Safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

La atención fue excelente!!! La experiencia maravillosa!
El hotel nos encantó, en especial la atención de JUICY, quién fue siempre muy amable y atenta con nosotras.
El hotel es muy limpio, está muy bien equipado y muy bien situado. Si tuviera refrigerador sería perfecto!
El desayuno es muy rico, y muy variado; es auto service, pero con atención del personal permanente, ni bien falta algo lo reponen.
La limpieza del cuarto es muy buena y siempre te están reponiendo los insumos si te falta algo ( ya sea papel higienico, shampoo, jabón, etc). Las toallas las cambian todos los días.
Lo recomiendo ampliamente, ya sea para ir con amigos o en familia; es muy cómodo y acojedor.


This Holiday Inn Express is run efficiently with attention to customer service. The rooms were well-appointed and very clean. We stayed for four nights, and each day I found that room service had done a great job refreshing and restocking our room. The beds were excellent, king size.

I found all of the staff eager to help their guests, specially JUICY.

This hotel is located near Times Square, in the Fashion District, so you are in an excellent location; and near Port Autority so you can take the subway to about anywhere that you want to go. If you are a walker, as I am, I found that it was also centrally located so that you could visit many things on foot. I walked to Fifth Ave, Central Park, Metropolitan Museum, Guggenheim Museum, Moma Museum, Soho and Brooklyn Bridge.
I would definitely recommend staying here with friends and family, you will have an excellent experience.

  • Stayed: March 2013, traveled with family
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Thank AgustinaGianicolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded March 19, 2013

Dear AgustinaGianicolo,

Thank you so much for taking the time to share your recent experience with us! We really enjoyed reading your review and are absolutely thrilled that you had a great time here in NYC! It’s great to see that you found our location convenient for your activities and that you enjoyed our amenities. We hope this experience encourages you to choose our hotel again for future visits to NYC. Thanks again for staying with us and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Me and my family stayed there from March 10 to 15, 2013. Negatives are: Rooms are small, elevator slow, no fridge in the rooms,beds were queen size(small for big people like mine) had part of my lags and feet hanguing, no water bottles or water available you have to go out and buy your own, they give you one bottle when you arrive at the hotel, but that's it. First night we were freezing cause heat system was setup to a very lower temperature, control didn't obey us so thank God we had taken extra blankets with us, next day went down to lobby spoke to Jaime about it, who i want to give my commendations for his kindness and professionalism, one hour later a technician showed up in our apartment and fixed the problem. Positives: Great location, quiet, breakfast included to all guests to repeat/eat as much they want. Hotel emploees are very nice, especially Jaime in the afternooon lobby. I will go back there I so recomend this hotel to enyone. In general we had a great experience!

Room Tip: Make sure you would ask for king size bed, queen size is too small.
  • Stayed: March 2013, traveled with family
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Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this reviewResponded March 19, 2013

Dear Ed d,

Thank you for taking the time to share your recent experience with us! After reading your review, we feel the need to apologize for failing to meet your expectations. We are extremely disappointed in ourselves for allowing you to leave unsatisfied with your stay. With so many negatives listed about your stay, we hope for the chance to make up for the negative experience. Thank you for bringing all of this to our attention and we sincerely look forward to winning you back as your hotel of choice. Until next time, we wish you the best in your travels.

Sincerely,

Team Holiday Inn Express Times Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#164 Romantic Hotel in New York City
#202 Business Hotel in New York City
#228 Family Hotel in New York City
Price Range: $195 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
This New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the newly renovated Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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