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Holiday Inn Express New York City Times Square
Ranked #293 of 467 Hotels in New York City
norwich
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic”
Reviewed February 14, 2013

We stayed at this hotel ( room 904 ) for one week in February 2013. And while other guests commented on the fact of our lack of view we where very happy with the view over the front of the hotel. We have stayed in hotels where rooms look over the waste bins before so this room was perfect for us. The bed was huge comfy and the room cleaned daily. ( house keeping did have a tendency to help themselfs to our chocolates which we left out one day by mistake but that was our fault).
Otherwise this hotel was perfect for our stay in NY. All staff where polite and helpful and they even looked after our luggage when we had an early checkout without an extra charge.
If I was visiting NY again I would stay at this hotel again and recommend it to all my family and friends.
Another plus for this hotel is that there is a great little Irish bar just down the block which does great all day food .
Thank you Holiday Inn Express for making my stay and 40th birthday so comfortable

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ady_mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 16, 2013
Dear ady_mills,

Thanks for the fantastic review of our hotel! We’d like to thank you again for staying with us and hope you had a memorable birthday while here in NYC. We do apologize if our housekeeping department was helping themselves to your chocolate, but we appreciate your understanding and thank you for bringing that to our attention. We are humbled by your recommendation and truly hope to be your hotel of choice for future visits to NYC. Thanks again for being our guest and we wish you safe and happy travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,132 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alexandria, Virginia
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 11, 2013

This property is a great location, great value, very friendly staff......I would certaily stay here again. Thank you IHG! The staff was very accomodating. The breakfast was adequately stocked with attendants at the ready to clear your dirty plates. An overall great experience!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KThom_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 16, 2013
Dear KThom_3,

Thank you for taking the time to share your recent experience with us! We appreciate you choosing our hotel for your accommodation needs and hope you had a great time while here in NYC. It’s great to see you found our location convenient for your activities and that you enjoyed our amenities as well. We would love to have you stay with us again and look forward to your return. Thanks again for the kind feedback and we wish you the best in your travels!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2013

Pleasantly surprised by this hotel, especially for something in New York City. The room was really clean and the breakfast was very good - lots of options. The one thing that really stood out was the service - everybody was extremely friendly and helpful, whether it was co-ordinating a late check out, storing the bags or pointing out the warm cookies. Coffee was available all day. Next time I am in NYC, this will be the first hotel I check out.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 16, 2013
Dear Mark B,

Thank you very much for choosing our hotel for your recent trip to NYC! We truly appreciate you taking the time to share your feedback with us and other travelers. We hope you had a fantastic time here and were able to take home some happy memories. Next time you visit NYC, we would be honored to be your hotel of choice. Once again, thank you for staying with us and we look forward to your return. Safe travels!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killen, Alabama
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2013

I can honestly say this place is WONDERFUL! The staff was so friendly and helpful and the value is great. I have stayed in 5 star hotels that didn’t give you the service Holiday Inn Express Times Square gives. It is a great location, only a couple blocks from bus or subway.
We were provided breakfast every morning and coffee or hot tea 24 hours a day. It was awesome to come in from the cold and have a cup of hot coffee waiting for you. If I ever return to New York, I will be staying at Holiday Inn Express Times Square. Book it...you will not be sorry!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 10, 2013
Dear Beverly C,

Thanks so much for the terrific review! We’re honored that you chose our location over the numerous others here in NYC. We hope you had a great time while you were here and that you were able to be yourself and relax upon your return to the hotel each day. We would definitely love to have you stay with us again and truly appreciate your recommendation. Until next time, we wish you safe and happy travels! Thanks!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 6, 2013

I am so annoyed it has taken me so long to get round to writing this. I visited 1-6 Dec 2012.
I have to admit that I can usually find fault with most things but not this Hotel.
We were too early for check in - but we got to leave our bags, use the toilet etc and then went straight out to explore. We had rooms 3104 and 3106. As it was a trip for my parents joint 50th Birthdays I had been pestering the hotel with emails to make sure that our trip was perfect. We got rooms on the same floor with only one room between us, we both had an amazing view of the Empire State Building. In my parents room there was a little card and some chocolates for their birthday. The rooms were big enough, larger than I expected, clean and well equipped. Breakfast was great, we tended to go around the same time each morning between about 7.45 and 8.00. It varied in busyness but we always got a table. Plenty of choice and enough to fill you up for the day ahead(every other hotel I looked at didn't include breakfast). The breakfast staff were always very polite and helpful.
Location was just right for us, just a short walk from Times Square, Hell's Kitchen flea market at the end of the street and then just another 5-10 minute walk in that direction to the pier for boat tours and the Intrepid Museum. We were very sorry to leave this hotel (again we got to leave our luggage after check-out so we could still enjoy our last day).
This hotel was in fact not on either of my first 2 shortlists of hotels - but prices proved more expensive than I had thought when I went to book so you could say this was sort of a last resort hotel - but my god I'm glad it was. I will hopefully be back in New York one day and I will definitely be staying at the Holiday Inn Express Times Square. Thank you to all the staff - what a brilliant hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynsey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 10, 2013
Dear Valued Guest,

Thank you so much for taking the time to share your experience with us and the Trip Advisor community. We really enjoyed reading your review and are thrilled that you had such nice things to say about us! We hope you all had a fantastic and memorable time here in NYC and were encouraged to visit again soon. We would absolutely love to have you as our guest again and look forward to your return. Until then, we wish you the absolute best in your travels. We’re glad you found us! Thanks again!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level 5 Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 4, 2013

The Holiday Inn Express is small, seemingly clean, safe and a great location near Javits convention center. The breakfast in the morning was plentiful and had a lot more variety than I expected. I really enjoyed having all I could drink orange juice and the cheese omelets can’t be beat. The entire staff was very friendly, even the breakfast cook/dude was super nice and busted his booty in keeping the breakfast area in tip top shape. The only complaints I have about the hotel is that my shower smell very sour and mildew-like. Also, during certain times of the day, the lobby was extremely cluttered with people and luggage so getting through was hectic. Overall, the place is a good value since the breakfast is included and the walk to Times Square is only ten minutes.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kennen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 5, 2013
Dear kennen,

We’d like to thank you for choosing our hotel for your recent trip to NYC! We appreciate you taking the time to share your feedback with us and we hope you had a memorable experience during your time here. It’s great to see you enjoyed our amenities and that our location was convenient for your activities. We apologize for the issues with your stay, but truly appreciate your understanding. We hope to have you stay with us again in the future. Thanks again for your review and we wish you safe travels!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 3, 2013

There is nothing special about this hotel, but nothing to really complain about either.

It was rather cramped, but I guess this is to be expected in New York City. It was very clean though and was in a terrific location, a stone's throw from Time's Square and Broadway but far enough away for it to be not overly noisy and relatively safe. There were some good restaurants and cafes in the area too.

The staff were not rude but they weren't going out of their way to be friendly either.

Overall this was a good budget hotel but not especially memorable.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, February 5, 2013
Dear Rosalie16,

Thank you for staying with us and for taking the time to share your feedback about our hotel. We hope you had a great time here in NYC and that you were able to relax and be yourself upon your return each evening. We apologize for failing to exceed your expectations but appreciate your understanding. It is our goal to ensure complete satisfaction from all of our guests and we feel we let you down. We sincerely hope for another opportunity to serve you so we can prove that we will happily go above and beyond to guarantee your satisfaction. Until next time, we truly wish you the best in your travels. Thanks again!

Sincerely,

Team Holiday Inn Express Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#165 Romantic Hotel in New York City
#203 Business Hotel in New York City
#229 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
This New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the newly renovated Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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