When I found this hotel on the Internet, I thought it would be the perfect place for me to stay while spending one week in New York. I was wrong. I don't understand why if I go there in July, I need to wear almost winter clothes while being inside the hotel, because the air conditioning system was so high that it felt like January, and there was no real way of making it feel warmer. And besides, the air conditioning was too loud and it didn't help to fall asleep at night. Then, what kind of hotel in Manhattan doesn't have a restaurant? Even if it is a tiny little one? It was very inconvenient that the only food they served was breakfast, and even the breakfast wasn't good. No possibility of a hot breakfast; only muffins, toasts, and cereal, apart from fresh fruit. What's the point of paying an extortionate price for your stay if you have to leave the hotel in order to find a decent breakfast? Or lunch? Or dinner? I wasn't happy about that.
About the cleanliness... it was ok, but they didn't change the bed linen once while we were there. I played some tricks in order to check if they were changing the bed clothes and no, they never changed them. Not even once. I spent there 7 nights. The cleaning staff wasn't proficient in English, so they wouldn't even understand me when I had some request.
But the worse was the people at the front desk. They were never very helpful. I had all kinds of problems with my credit cards and, after talking to my bank, it happened that they were messing so much with the cards that it was all their fault, even though they kept on saying the fault was mine. On the day of departure, I went to the front desk and they used my credit card to get the final payment from my stay. I asked THREE TIMES if everything was ok and paid for. They said YES. I asked for a receipt and I got it. To my surprise, one week later I got an email from them saying that I had left the hotel without paying for my stay. My jaw hit the floor. I HAD A RECEIPT! And the bank had already reflected the payment in my bank account. I sent an email to them letting them know that I had paid and I had the receipt. They kept on sending emails asking me for money for nearly two months, until I finally had to make my bank to communicate with them to let them know they weren't getting more money. My bank told me they had tried to make the charge on my card several times. I was beyond outraged. Then they sent me an email saying it had all been a mistake. Nonsense. If I ever go back to New York, I know perfectly well where I won't stay.
- Official Description (provided by the hotel):
- From the moment it opened its doors on Madison Avenue in New York City, Morgans startled the world with a convention-shattering attitude and distinctive design sensibility, concocted by legendary designer Andree Putman. Again in 2008, Morgans unveiled Andree Putman's powerful reinterpretation of the first "boutique hotel" that propels Morgans' spirit forward without changing its unique character. Other features include a state of the art fitness center. Conveniently located in midtown Manhattan, Morgans is just steps to Grand Central Station, Macy's Herald Square, and The Morgan Library Museum. Morgans offers complimentary Continental breakfast and wireless internet access to every hotel guest. ... more less
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- Also Known As:
- Morgans Hotel New York City
- Morgans New York City