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“Fantastic hotel with amazing staff”

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Casablanca Hotel by Library Hotel Collection
Ranked #2 of 471 Hotels in New York City
Certificate of Excellence
Reviewed October 4, 2008

Couldn't speak more highly of this hotel. It is in a great location but once inside you wouln't know Times Square was so close by. After travelling the world for 6 weeks we would rate the staff here and the Davanzati in Florence equal best! They were so friendly and helpful. I hurt my back while staying here, and they were exceptionaly caring. The only problem we had was our first room, although very big, was noisy at night as it faced the street. We asked to be moved after 2 nights, and we were moved to a much quieter, although smaller and darker room at the back of the hotel. This really didn't matter though as you really only spend the night in the room and sleep is most important! Breakfast was satisfactory and happy hour is a nice touch. Next time would get a cab from the airport (as they have a set price) rather than the shuttle which felt unsafe with too much luggage and no barrier between passengers and luggage! Would definetely return here.

  • Stayed: August 2008, traveled as a couple
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Thank Harry1Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 4, 2008

The Hotel Casablanca is an excellent choice for a stay in New York. It is very central, and located close to Times Square, and although it doesn’t have great views like some of the bigger hotels may have, it is a little quieter due to being just off Times Square, and is much more friendly and personal due to the size of the hotel.

All of the staff were extremely pleasant and happy to assist with any requests. We really enjoyed the complimentary continental breakfast each morning (I had expected that we would eat breakfast out a few times, but we really didn’t feel the need to so in the end, and ate in the hotel each morning). There is a choice of cereals, croissants, pastries, muffins, yoghurts, fruit salad, bagels, boiled eggs, cheese and preserves. There is tea/coffee/hot chocolate available all day which is a nice touch, and in the evening there is cheese and biscuits, and wine which is also complimentary and a nice way to tide you over until dinner. I don’t drink much, but really looked forward to the good selection of cheese, and occasional glass of sparkling wine each evening.

The rooms were also of a high standard, as was cleanliness throughout the hotel. Our room was a little small, and did not have great storage space for unpacking, but I think this is pretty standard for New York hotels from what I have read, and didn’t really bother us. The only gripe we had was that although there is free internet, the connection wasn’t great. I am not sure if this was because we were on the 6th floor (I think I read this on another review on here), or because of the amount of business users in the area, as it did seem to improve at the weekend. Again, this was only a minor thing for us, and there is a PC in the lounge area for use (along with a printer) which was better if you need something quickly.

The hotel also had a nice little terrace area just off the lounge where you could sit outside amongst some greenery, however as it rained pretty much most of the time we were there, people didn’t use it much at all.

Overall, our stay was excellent, and we would definitely return to this hotel again for the great location, friendly staff and tasty cheese and wine/breakfasts!

  • Stayed: September 2008, traveled as a couple
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Thank Fitzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2008

Nice boutique hotel just steps from Times Square. Stayed four nights in mid-September and it couldn't have been better. Room was a bit small but very clean. Staff very friendly, helpful and eager to please. The breakfast and nightly wine & cheese was a nice touch. Will be back again !

  • Stayed: September 2008, traveled as a couple
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Thank WillyDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2008

My sister-in-law and I enjoyed our stay at this excellent hotel. Staff were friendly and helpful, rooms lovely and a perfect size. Breakfast and wine and cheese was a nice touch. Only a few yards from Times Square but no noise at all....an oasis of calm to come back to after pounding the streets! highly recommended.

  • Stayed: September 2008, traveled with friends
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Thank tokalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2008

We are two couples from Sydney Australia who stayed at the Casablanca Hotel for 8 days in the middle of September. We found the hotel oustanding in every respect. Need to view this hotel as 'the total package'. It is located right in the heart of Times Square, rooms and bathrooms are spotless and well furnished, decor in rooms and hallways is impressive and the piece de resistance is Rick's cafe on the second floor with access to 24 hour coffee, snacks etc and free wine and cheese every evening. Also free internet access in the cafe. This was a great place to relax and meet other guests. This is a boutique hotel so will not offer all the amenities of a larger chain but this is what made the hotel so far as we were concerned - smaller, friendly staff and place to relax and socialise outside of your room. When we arrived one room was very noisy and we asked to be moved. This was no problem and we were quickly located to another room on the other side of the hotel. Received excellent service from all staff with a special mention for Zishan and Hassan who were exceptional in providing information and for their courtesy and friendly approach. The hotel is certainly not in the budget category but we considered it worth the money, especially given the substantial complimentary breakfast, all day snacks and free wine from 6pm to 8pm. We would definitely return.

  • Stayed: September 2008, traveled with friends
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Thank mh1HoiAn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2008

We found our stay at the Casablanca pretty good.
As some other reviewers have said the rooms are pretty small - but spotlessly clean with the right decor.
The public areas also are very nice, and the endless complimentary coffee and cookies are great after a long evening in the city to unwind and rest those feet!
You couldn't get any nearer to Times Sq if you tried, the location is absolutely A1, although you do need a tolerance to the New York 'din' if you have an outside room.

On arrival the friendly staff couldn't get my credit card to be accepted... however after a few heart flutters they apologised as the guy had entered the details incorrectly.
We were presented on entering the room with a complimentary bottle of sparkling Wine, which was a nice touch, and although we didn't get the room I had requested - they did move us the following day with no hassle at all, in fact the bags etc were all moved by the Casablanca staff whilst we were out - very smooth.

Overall a nice, small, clean well run hotel.

Plus points... Location, staff, complimentary wine and breakfast.

Minus points... Noise at front of hotel.

Darren and Lisa, Doddington, Cambs.

  • Stayed: September 2008, traveled as a couple
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1  Thank DDHerbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2008

I really don't understand the high praise of this hotel.

I stayed at Sofitel and Casablanca for 3 nights each. The Sofitel is incredible. Casablanca is dreadful. They were the same rate but the Sofitel was sold out and I believed the positive feedback on this site. This was our honeymoon. Sofitel gave us an upgrade and champagne, Casablance did nothing - not even an acknowledgement. Even though, when I called to book the room, the manager said that we would be upgraded.

Run down, musty smelling, staff clueless, poor service.

Asked for a room away from the street, due to massive construction. Got upstairs and room was facing the street. Called the desk and someone brought a key for another room. Instead of helping, he took the only elevator, so we had to wait for it to come back up. Went to room 308, had a view of razor wire and paint buckets. I turned off the A/C and the loud sound did not go away. Outside, were huge A/C units from other buildings.

We couldn't even use one of the rare electrical outlets, it was so worn that the cord would fall out. The TV, lamps, bed, ceiling fan, A/C were so outdated, we were disgusted and longed for the Sofitel.

Bathroom had small pedestal sink and toilet was positioned so that you could not even sit on it without puting your legs to the side. The water pressure and temperature in the shower was inconsistent.

The internet did not work in the room, neither the wireless, nor the ethernet cable that was in the room. Instead of the staff resolving the problem, they gave us a phone number and said we would not be charged for the called. Upon checkout, they tried to charge us for the call. We had to ask for the manager to remove the charge. The internet never did work, so we had to go to the common room where breakfast was served to use the internet.

The food was mediocre and the breakfast staff had loud, annoying conversations instead of clearing tables. Breakfast was essentially ordinary pastries and cereal. There were cheese and crackers and generic wines in the evening.

I asked the front desk for a pizza place near by. We never found it. The next day we happened to walk by it - he had given us wrong directions even though it was only 1 block away.

Location was too close to the crowds of Times Square,

Very disappointed with this hotel and it took the fun out of our trip. Really becoming very skeptical of the feedback on this site.

  • Stayed: September 2008, traveled as a couple
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14  Thank mack_10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnTaboada, General Manager at Casablanca Hotel by Library Hotel Collection, responded to this reviewResponded October 1, 2008

Dear TripAdvisor members,
Wow, it is very clear we have a lot of apologizing to do. After years of being at the top of the TripAdvisor list in New York for making so many guests happy, cozy and at home in Times Square, we are stunned to find ourselves in this heartbreaking position of having disappointed so many guests over the past couple of weeks. As painful as it was to read, we are grateful to be aware of the issues that have come up for you, as this is the only way we can address them and prevent similar problems from arising in the future. We are even more grateful to have this opportunity to assure the members of TripAdvisor that we have taken each these comments extremely seriously. We have contacted most of the travelers directly and we have implemented numerous programs to ensure a speedy return to our highest standards of hospitality. Some of the changes have been in regard to procedures and training, some technical such as new and additional routers to provide consistency in our free high speed internet service, but most critically, we have made one particular staffing change that we believe was a key factor in all the complaints. All of us at the Casablanca Hotel are proud to have built our reputation over the years by having some of the kindest, most caring staff in the city and we truly believe our guests deserve to be treated with the highest level of courtesy and respect. Please rest assured that if you choose the Casablanca for your upcoming visit to New York, we will do everything in our power to ensure your stay will be a pleasant one. Just to be perfectly honest, one thing that is not in our power is to guarantee you a room with a view or a “quiet” room. The same room that 100 guests will find quiet, someone will find noisy. Almost everyone makes the same request and we will make every effort to do our best, but while our rooms have been soundproofed, we are located just off Times Square. Thankfully, we do not really have views as this protects the majority of our rooms from most of the sound of Times Square. Please remember the overwhelmingly vast majority of our guests since we opened have found the Casablanca to be an “oasis of calm” in contrast the very small percentile who have been disturbed by the sound, sights or smells of the city.
In closing, I hope you will trust us with your next visit. We never will take your trust for granted. If you wish, when you check in, the staff will give you my cell phone number and if there is anything that you feel you need during your stay with us, you can call on me at any hour and I will be there to assist you. Thank you for your support and I hope to have the pleasure of welcoming you soon.
Sincerely yours,
John Taboada
General Manager
PS: It will take a few months but we also hope to have a new internet system that will be 10 times faster than what we have now. It is an investment and will take time to install, but we are sure it is the right thing to do for the comfort and convenience of our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casablanca Hotel by Library Hotel Collection

Address: 147 West 43rd Street, New York City, NY 10036-6575
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in New York City
#2 Romantic Hotel in New York City
#7 Business Hotel in New York City
Price Range: $228 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casablanca Hotel by Library Hotel Collection 4*
Number of rooms: 45
Official Description (provided by the hotel):
Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more   less 
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Also Known As:
Casablanca Hotel New York City
Casablanca New York City

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