I use trip advisor a fair bit and most of the time the reviews are spot on, however I have never felt the need to write one myself (lazy I guess). I have just stayed with my wife at the Casablanca hotel for 5 nights and have to add my review to the list for this hotel
1: before we went
I had a call at home from the hotel asking if we needed anything in the room, would we like a car to collect us from the airport or if there was anything they could do to make our stay more pleasant - this was a few days BEFORE we even flew out!! amazing..
2: the welcome
it was like coming home to family, everyone seemed so happy to see us and welcome us to the hotel. The atmosphere was one of comfortable familiarity even though we had never been there before
3: the room
lovely, the most comfortable bed I have found in a long time, it was clean and spotless just like the rest of the hotel and was a huge list of complimentary stuff to make it more comfy such as mattress toppers, white noise machine and many other things - you have to try the "ear pyjamas" (headband with speakers in them and an I-pod with relaxing music to help you sleep) my I-pod ran out of charge so the concierge asked me to leave it at the desk for charging. I found out later they did not have enough chargers so they went and bought one to do it - THAT is what you call service.
4: other stuff
there is complimentary tea/coffee etc and cakes, biscuits fruit along with a continental breakfast in 'ricks' café with the two restaurants next door also giving room service. The position of the hotel is perfect, right on times square and within walking distance of nearly everything you would need to go to or see
5: and finally
the doormen, the concierge (and conciergess) were perfect, always happy, always there to help and always knowing the answers to everything you ever ask of them
A perfect hotel for anyone to stay, a couple like my wife and myself or a family with kids
I cannot recommend this hotel enough, if I could it would get 10 stars!!!
Jeff and Kim Collins (UK)
- Official Description (provided by the hotel):
- Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more less
- Reservation Options:
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- Also Known As:
- Casablanca Hotel New York City
- Casablanca New York City