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“Confortable and Good Services”

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The Peninsula New York
Ranked #33 of 467 Hotels in New York City
Certificate of Excellence
Orlando, Florida
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Confortable and Good Services”
Reviewed July 28, 2014

This is probably the best hotel in NY if you have kids.

NY is a very stressy place and kids get very tired, so it is good to use the hotel spa and pool. Everybody in the Peninsula is very attencious and kind and we were very well treated during our stay there.

It is expensive as it is everything in NY, but the price/performance is good.

Room Tip: Choose a room in the 20th floor. That was the one I stayed.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Luis Roberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 30, 2014
Dear Luis Robert D,

Thank you for recommending The Peninsula New York as the best child-friendly hotel in New York City. While we pride ourselves on the superior service we provide for all of our guests, it is the lasting impression and memories left with you and your children that we value most.
We look forward to welcoming you and your family back in the not so distant future.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,061 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Makati, Philippines
Level 6 Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 28, 2014

Still one of the best located hotels in the city. If you like boutique style hotels, this is one of the best in New York. I stayed here a few times when it first opened and everything was just great...even the service. Unfortunately, although it's still a fine hotel, the service is not up to par considering the usually high Peninsula standards.

  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Culas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 30, 2014
Dear Culas,

Thank you for continuing to frequent The Peninsula New York all of these years. I apologize that your stay was not as seamless as it could have been and hope to have the opportunity to discuss this further. I would be grateful if you would contact me directly at jcrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hangzhou, China
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 25, 2014

Peninsula Hotel is located in the center of Manhattan, NYC, around the corner of 5th Avenue. A lot of landmarks are only feet away including MOMA, Rockefeller Center, Broadway theaters and Central Park. This hotel provides luxurious experience. You can enjoy indoor swimming pools, central park and the entire Manhattan on the roof.

There are definitely more guests than THE SETAI,Miami. Due to the traffic, we have to park the car in the hotel. Three days of parking fee and tips add up to $320.

Room Tip: City view room
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  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kun X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 30, 2014
Dear KunX,

Thank you for taking a moment to provide details of your experience at our hotel on TripAdvisor. We hope to welcome you back soon.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Florida
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 22, 2014

We stayed at The Peninsula last week, combination business and pleasure.. The hotel was beautiful and very clean. The bathroom was very large and amazing. We had 3 people in our room and it was very comfortable. It is located in the perfect location for walking to many different sights. The staff was very professional and friendly. We would definitely recommend this hotel to friends and family.

  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Terri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 30, 2014
Dear Terri R.

Thank you for taking the time to review your recent stay on TripAdvisor. On behalf of the entire team at The Peninsula New York, we are pleased that you were able to experience our hotel and enjoyed the superior service and quality levels upon which we pride ourselves. We hope you return again soon, whether for business and/or pleasure.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 20, 2014 via mobile

The service for this $1000/night hotel was atrocious. When I got to the hotel, the bellman just snarled at me and took my luggage from the trunk begrudgingly . He didn't even greet me. Usually you would expect "hello sir are you checking in" I arrived at the hotel at around 8pm on Sat 19 July .
I then had to go to dinner and returned at around 11pm and I need a 3 pin plug converter. I called the operator and she said it would be up in 10 mins. 30 mins later still no sign of the plug. I called again but no one answered. 15 mins later a guy showed up at my door but didn't say anything and just shoved the adaptor in my hand . Maybe I woke him up ? He said nothing then walked off. This hotel is severely understaffed after normal hours. You would expect the service level to be the same whether at 1pm or 1am for a supposedly ultra luxury hotel that charges $1000/night.
Not at the Peninsula. I get better service at the Holiday Inn. Also
the guy who gave me the adaptor looked like he just out of prison.

Stayed July 2014
Helpful?
5 Thank Jinnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 25, 2014
Dear Jinnies,

Thank you for reviewing your recent stay on TripAdvisor and for your feedback. I would be delighted to further discuss your arrival and hope you would contact me directly at jcrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level 4 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 12, 2014

Excellent location, extremely comfortable and quiet room, nice and not too large common area, very good equipment and facilities. Nice pool and SPA. Wonderful roof top bar. Helpful staff and friendly doormen. All is made for you feel at home. Last but not least : worth every penny you spend, which is quite rare in NYC... A small secret : it's my favorite in the Big Apple since more than 20 years without any disappointment!

  • Stayed February 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Tianax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 16, 2014
Dear Tianax,

We are most appreciative of your kind words and thank you for taking the time to write this review of your recent stay with us. It is a pleasure to read that you've made The Peninsula New York your home away from home for the last 20 years. I trust we will continue to be your number one choice in New York for the next 20 years.

Warm regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 6 Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed July 6, 2014

I stayed at The Peninsula while in Manhattan for a business trip a couple weeks back and was blown away. Having stayed in Manhattan before, I'm used to extremely small rooms and not much in terms of amenities. I couldn't believe how beautiful (and big) the room was!

Very spacious with a huge bathroom. Walk-in, marble shower, separate toilet area, and very deep bathtub with a television! Oscar de la Renta toiletries. They have different light switches in the rooms for mood lighting and regular lighting. Book lights on the beds and a little 'control station' right by the bed that controls the lights, temperature, tv, everything! Was a really cool room with great bed too. Even had turndown service. Front desk girl was incredibly helpful and when I asked a simple question, she walked me over to her computer so she could look at the subway routes and print it out for me...

Didn't partake in any of the mini bar items as the prices were astronomical, but as others have noted, most people that stay in this hotel probably don't even look at the prices.

The price of the hotel is very expensive, but in Manhattan, it's probably a decent value compare to some of the smaller boutique hotels with incredibly small rooms and not great service. My wife was jealous that I got the chance to stay here and will definitely be taking her the next time I have to go to New York for business (or pleasure).

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1travelinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, July 10, 2014
Dear 1travelinman,

It is a pleasure reading your detailed and glowing review of our property. We are happy you were impressed by our product but more importantly by our staff and their extraordinary efforts. We hope you will have the opportunity to visit us again, and on that occasion with your family.

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Property: The Peninsula New York
Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in New York City
#31 Luxury Hotel in New York City
#38 Romantic Hotel in New York City
#39 Business Hotel in New York City
#39 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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