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The Peninsula New York
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Reviews (1,197)
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Reviewed April 16, 2014

We stayed at the Peninsula for our quick trip to New York. I have to say the location is very convenient (3 min walk from the E line) with almost everything within walking distant. Our plan was to arrive early and leave our luggage at the hotel; instead, the front desk not only upgraded us but also found a room for our extremely early check-in (around 11:00 am). We were able to walk to the New York public library and buy our broadway tickets, then returned the hotel for a quick swim before the show.

I used the female spa, the lady who helped me get acclimated was very nice. The gym was not too busy that day and I was the only one in the steam room. The individual shower room was great, water was hot enough with good pressure from both rain shower and hand-held shower heads.

We went to their new restaurant Clement for breakfast. The service was impeccable-our waiters paid attention to every single detail. For example, I was shaking my teapot because I thought the tea pouch was not completely soaked causing a lighter tea taste. Within a minute, our waiter came to me and asked if I would like a stronger pot and replaced the whole set.

There are also other examples demonstrating how this hotel pays attention to every possible detail-even the trivial ones. There are only a couple of things they can modify:

1. No bath salt nor body scrub thingy in the bathroom. I am not sure if this is a " upon request" thing.
2. I need to request for hot water because there is no water kettle in the room. I waited for about 20 minutes and no one came so I gave up.

I will return for sure. Now I am even thinking about booking the Peninsula Tokyo for my upcoming trip in Tokyo!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KYFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded April 24, 2014

Dear KYFG,

It was truly a pleasure having you as our guest during your recent visit to New York.
On behalf of the entire team at The Peninsula New York, we are so pleased that you were able to experience our hotel, spa and restaurant and enjoy the high service and quality levels upon which The Peninsula Hotels pride themselves.

We are grateful for your feedback and look forward to welcoming you back as our guest in the near future!

Best regards,
Jonathan H. Crook
General Manager

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Reviewed April 9, 2014

Our weekend stay was very pleasant. We were able to check in by noon and were given an upgrade to a room overlooking 5th Ave. The bathroom was huge and there was plenty of closet space. We used the gym and pool, which were lovely. The hotel is in a very convenient location for shopping and Central Park. It is a bit longer to walk to the theaters. There is no real lobby area for relaxing, except a small bar on the second floor. Thus there is no real "wow" factor as you enter. The negative for us was in the area of service. When you are paying as much as you do here, it should be perfect. We had a package which included a bottle of champagne which was to be delievered on the evening of our arrival. It was not and we had to ask for it the second day. Service in Elaine's was slow as well. Would we stay again? With so many lovely hotel choices in the city, we would probably try somewhere else next time, based on the high cost of our stay.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SugarCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded April 21, 2014

Dear SugarCreek,

Thank you for taking the time to share feedback from your recent stay. While I am sorry that your stay was not as seamless as it should have been, we are delighted to hear your overall experience at our hotel was positive. It is feedback such as yours that helps us to improve upon our service. I hope to have the privilege of welcoming you back to The Peninsula New York.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed April 6, 2014

A great location just off 5th avenue, quite a low key stylish hotel. Comp wi-fi and impeccable service with well appointed rooms. We had massages in the spa which was fantastic and relaxing, regarded as one of the best spas in New York.

Stayed: March 2014, traveled with friends
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded April 21, 2014

Dear RedArrow2013,
Thank you for your comments and for finding our hotel and spa to be amongst the top hotels and spas in New York. We are delighted to have exceeded your expectations.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed April 1, 2014

Great location: if you are traveling with a long shopping list.
Professional concierge: we asked the info about the Woodbury outlets, after 5 mins, we received one envelop with the store map in outlets, the bus station and a full bus timetables. Awesome!
The suite size is a bit smaller than what we expected, however, not a big issue.

The thing we like most for this hotel, is the Mini Cooper service. Our driver, Ramon, is very professional. We told him the places we would like to visit in Manhattan, and he planned everything for us, even chose the best route for us. During the 2.5 hours driving, he told us a lot interesting stories happened in this city, and made our day much better and more colorful than a simple sightseeing.

We will recommend our friends to come over and stay at Peninsula New York. We definitely will come back again.

Stayed: March 2014, traveled with family
Thank Hollyyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded April 21, 2014

Dear Hollyyu,
It was a pleasure to read of your experience with our signature MINI Copper S Clubman car service which we provide to our suite booking guests. We appreciate your kind comments regarding Mr. Ramon Berrios and your recommendation of our esteemed hotel. We look forward to welcoming you and your friends to The Peninsula New York soon.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed April 1, 2014 via mobile

Went here on Saturday 29th March for dinner with my girlfriend as we were in New York on holiday.
Had a few drinks in the rooftop bar, where the drinks were great and the staff unbelievably nice and attentive.

In the restuarant the waiters were very friendly, which is nice being in such an expensive and quite frankly posh place.

I went to toilet and told waiters I was going to propose after the meal. They had champagne waiting and followed me to the table. Was a perfect way to do it. Afterwards they brought out a fantastic desert with the date of the engagement on it.
We then went back up to the bar on the roof and had a wonderful time drinking and have the craic with the fellas working there.
It's expensive, but save up a little and have a blowout here. Top place and top people.

Stayed: March 2014, traveled as a couple
1  Thank Dicko09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded April 2, 2014

Dear Dicko09,

Congratulations on your engagement and thank you for celebrating your special occasion at our restaurant Clement! Your glowing review of our restaurant, wait staff and bartenders is very much appreciated. We hope to have the opportunity to welcome you to The Peninusla New York to celebrate your wedding night and honeymoon here.

Best regards,
Jonathan H. Crook
General Manager

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