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The Peninsula New York
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Reviews (1,179)
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568 - 573 of 1,179 reviews
Reviewed December 6, 2013

We booked this reputed Five Star hotel about a month in advance of our December visit. We booked a Superior King Room. What we got was a tiny, cramped room that couldn't fit our luggage opened with room remaining to walk around the room without stepping over it--or into it. (See photos). The closet was a cupboard (see photo), and the room had a total of three drawers (not counting the one drawer they took up for the hair dryer), so unpacking was not an option. We asked for a different room and were told we were out of luck, all booked. I washed my hands and she took a short shower. The room obviously had not been inspected because both drains stopped up and did not drain. (See photos). When I tried to show this photo of the slow drain to a night manager, he looked at it briefly, turned his back and walked away. Of course, we could always gaze at our "city view". (See photo). Price for all this luxury: $1,199.14 per night, including tax, just under $6,000 for our five night booked stay. Meals and extras not included. We could at least save on room service, for there is no possible way a tray table could have been wheeled into the room.

Folks, this is the most basic, no frills room you can imagine, which barely accommodated the short king bed, and cannot comfortably accommodate two guests and their luggage. Superior? Superior to what--a Motel 6? I think not. I have stayed in them and the rooms I've had were much more spacious. Do yourself a favor, find one of the many fine boutique and non-flagged hotels in this city, save some money and be far more comfortable than this popular-I-know-not-why "luxury" chain hotel. Postscript: As I wrote this a very nice day manager contacted me (after I complained again this morning) with a larger room option. We'll see...

Room Tip: I understand that if you go north of $2,500 per night and book more than a month in advance, you can get a spacious room or suite. At least that's what the night manger told me (after he told me to "come back in February and we'll have lots of rooms)."
  • Stayed: December 2013, traveled on business
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15  Thank Dantes910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded December 10, 2013

Dear Dantes910,

It is with true regret to learn the details of your recent visit to our hotel and the disappointment with your initial accommodation. I am delighted however to learn that our team quickly remedied the situation and provided you a larger and more comfortable accommodation for your stay during this busy holiday season. We pride ourselves in providing seamless service and a superior product and hope we have restored your faith in us.

Kind regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

Great location with first class staff make this hotel the best place to stay in New York. The gym and spa are excellent and with the views from the roof top bar amazing this was an incredible place to spend thanks giving weekend in the city.

  • Stayed: November 2013, traveled with friends
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2  Thank Gary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded December 2, 2013

Dear Gary_james_n,

We are delighted you have chosen to stay at The Peninsula New York during the Thanksgiving Day holiday. We are grateful for your kind feedback and thank you for taking the time to review your experience on TripAdvisor.

Kind regards,
Jonathan H. Crook
General Manager

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Reviewed November 28, 2013

The good part is the staff is excellent and so is the location. We have stayed at this property three times before and also at the Peninsula is Hong Kong, Chicago and Los Angeles. The Peninsula has always been one of my favorite hotels in the world. The staff always superb, the hotels clean and the rooms "crisp".
This NYC started out with a room upgrade and then went downhill from there. The suite was dark and not particularly clean. The turn down service came after I called and requested it after 9:00. When I turned down the sheets to get into the bed, the sheets were stained. It wasn't a new stain, but one that was embedded into the sheets, not a pretty or comforting sight. The HVAC control system has been upgraded, but it seems the mechanical aspect of it wasn't. It was hard to adjust and maintain a comfortable temperature in the room. To the point, it just didn't work. The final straw was when we woke up to a very foul odor at 5:27am coming from the ventilation system.
We were disappointed with the hotel, but the staff could not have been nicer and more accommodating. The Spa is beautiful.

Room Tip: Ask for an upgrade, if it's available they try and accommodate.
  • Stayed: November 2013, traveled as a couple
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3  Thank philip w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013

This hotel its in good price and best location, just a few steps from time square and theater district so for me was great. lobby, rooms good I can recommend this hotel if you go alone with friends or family.

  • Stayed: December 2012, traveled solo
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2  Thank Esdraslor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded December 2, 2013

Dear Esdraslor,

Thank you for providing your feedback on TripAdvisor. We hope you will visit us again as there are been some exciting changes to our hotel since your last stay in 2012 including our new restaurant Clement. We appreciate your recommendation of our property and look forward to welcoming you back soon.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed November 16, 2013

Moving to this hotel from Ritz Carlton, the room is a little bit smaller, but the staffs are much friendlier and helpful. Although part of the lobby is under renovation at the time, the breakfast is excellent (although sometime it is quite crowded with limited available tables)...

  • Stayed: March 2013, traveled with family
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1  Thank hktransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded November 19, 2013

Dear hktransplant,

Thank you for providing feedback of your stay with us last March. You will be pleased to know that the renovation of which you speak of has been completed and the hotel’s new restaurant, Clement, debuted on October 1, 2013. Clement now occupies our former restaurant, Fives, and its adjoining bar and it comprises a chic design and menu concept that focuses on locally sourced ingredients from the Northeast region of the United States.

We hope you have the opportunity to return to The Peninsula New York to experience the spaciousness and the excellent cuisine Clement has to offer.

Kind regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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