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The Peninsula New York
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Reviews (1,186)
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All reviewsrooftop barsalon de ninggrand luxe roomfifth avenueoscar de la rentacentral parknew yorkfour seasonsindoor poolroom serviceluxury hotelseparate showerst regissuperior roomconcierge deskturn down servicean upgrade
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Reviewed November 29, 2013

Great location with first class staff make this hotel the best place to stay in New York. The gym and spa are excellent and with the views from the roof top bar amazing this was an incredible place to spend thanks giving weekend in the city.

  • Stayed: November 2013, traveled with friends
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2  Thank Gary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded December 2, 2013

Dear Gary_james_n,

We are delighted you have chosen to stay at The Peninsula New York during the Thanksgiving Day holiday. We are grateful for your kind feedback and thank you for taking the time to review your experience on TripAdvisor.

Kind regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

The good part is the staff is excellent and so is the location. We have stayed at this property three times before and also at the Peninsula is Hong Kong, Chicago and Los Angeles. The Peninsula has always been one of my favorite hotels in the world. The staff always superb, the hotels clean and the rooms "crisp".
This NYC started out with a room upgrade and then went downhill from there. The suite was dark and not particularly clean. The turn down service came after I called and requested it after 9:00. When I turned down the sheets to get into the bed, the sheets were stained. It wasn't a new stain, but one that was embedded into the sheets, not a pretty or comforting sight. The HVAC control system has been upgraded, but it seems the mechanical aspect of it wasn't. It was hard to adjust and maintain a comfortable temperature in the room. To the point, it just didn't work. The final straw was when we woke up to a very foul odor at 5:27am coming from the ventilation system.
We were disappointed with the hotel, but the staff could not have been nicer and more accommodating. The Spa is beautiful.

Room Tip: Ask for an upgrade, if it's available they try and accommodate.
  • Stayed: November 2013, traveled as a couple
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3  Thank philip w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013

This hotel its in good price and best location, just a few steps from time square and theater district so for me was great. lobby, rooms good I can recommend this hotel if you go alone with friends or family.

  • Stayed: December 2012, traveled solo
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2  Thank Esdraslor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded December 2, 2013

Dear Esdraslor,

Thank you for providing your feedback on TripAdvisor. We hope you will visit us again as there are been some exciting changes to our hotel since your last stay in 2012 including our new restaurant Clement. We appreciate your recommendation of our property and look forward to welcoming you back soon.

Best regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013

Moving to this hotel from Ritz Carlton, the room is a little bit smaller, but the staffs are much friendlier and helpful. Although part of the lobby is under renovation at the time, the breakfast is excellent (although sometime it is quite crowded with limited available tables)...

  • Stayed: March 2013, traveled with family
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1  Thank hktransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded November 19, 2013

Dear hktransplant,

Thank you for providing feedback of your stay with us last March. You will be pleased to know that the renovation of which you speak of has been completed and the hotel’s new restaurant, Clement, debuted on October 1, 2013. Clement now occupies our former restaurant, Fives, and its adjoining bar and it comprises a chic design and menu concept that focuses on locally sourced ingredients from the Northeast region of the United States.

We hope you have the opportunity to return to The Peninsula New York to experience the spaciousness and the excellent cuisine Clement has to offer.

Kind regards,
Jonathan H. Crook
General Manager

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Reviewed November 15, 2013

This hotel deserves the great reviews, however on the flip side, when a room costs $1,000 and up a night, would one expect anything less than stellar service? Hotels like The London NYC and Omni Berkshire Place offer nice rooms for around $300-$500 a night, so if "five star service" is what you desire, expect to spend a stiff premium for it at the Peninsula.

  • Stayed: November 2013
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1  Thank Mike19782009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded November 19, 2013

Dear Mike 19782009,

Thank you for your comments and for finding our hotel to be amongst the top hotels in New York City. We are pleased that we met and even exceeded your expectations.

Kind regards,
Jonathan H. Crook
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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