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“Good Location but needs to undergo some renovation”

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The Peninsula New York
Ranked #34 of 466 Hotels in New York City
Certificate of Excellence
Hong Kong, China
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good Location but needs to undergo some renovation”
Reviewed April 10, 2013

The hotel is conveniently located on 55th Street West and 5th avenue, within walking distance to all the mid-town department stores, Saks, Bertdorf Goodman and Central Park. The hotel is a bit aged (the lifts are those from the late 1980’s) and the rooms and furniture may need a little bit of touching up.

Nonetheless the rooms are quite spacious, with a large marble bathroom, with showers separated from the bath, although the shower is not that strong or heat, which may be a problem in winter and early months of spring and for those who like a hot strong shower.

I got the room on the 12th floor with views over fifth avenue. There is not much view given that it is 12 floors up, so perhaps street view is not that relevant at all, except that you do get some sunlight into the room in the afternoon, which can be nice in the winter months.

There is free wifi in the room which is convenient for the business traveler.

The bed is very comfortable, soft mattress and pillows, and down feather blankets, which is a recipe for good night’s sleep.

The gym and the pool are located on the top floor. The gym is well equipped with instructor, but can be quite crowded in the morning. The pool is indoor heated but relatively small (around 12 metres long and maximum 3 lanes) and needs some touching up around the edges (there was some rust around the edges). It is quiet before 9a.m. so it is a nice way to start the morning with some laps in it, followed by a short rest on the pool chairs next to the window for some spring morning sunshine going through the daily newspapers and then breakfast by the pool side.

The concierge team is quite helpful with all the restaurant bookings, recommendations, and can arrange late evening messages in room after the spa centre closes at 9:30p.m.

Overall, it is a well-located hotel that provides a very comfortable stay, but needs to undergo some refurbishment soon to keep its edge on its competitors.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golfplayer111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Dubai, United Arab Emirates
Level 6 Contributor
127 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed April 9, 2013 via mobile

After a long day in New York, you like to come back to the room at the Peninsula which makes you feel home. The decoration in room is much more nicer then the views.

The customer service at the breakfast lounge is great. The team who is working there is excellent, always smiling and you leave there with a great smile.

The hotel lobby is classical. The building is an old iconic structure, but greatly maintained.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salah_Sharaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 8, 2013

We used points to score this hotel, and I wasn't sure what to expect. We were deciding between this and the Ritz, and a friend suggested that the Peninsula was the less touristy hotel, so we decided to stay here. First, the location can't be beat--right on 5th Avenue, within running distance of Central Park and strolling distance of shopping heaven. The hotel itself is really nice--the rooms are spacious and the bathrooms amazing. I think of all the luxury hotels, the Peninsula has the best (and roomiest) bathrooms. I also thought they had the best gym--there's an indoor pool and the gym has all the latest cardio machines along with a generous area for weights. We didn't eat here--we had drinks in the hotel bar which were typically overpriced, but hey, that's what you get for NYC. Two drawbacks: oddly enough, the TV--neither the remote nor the regular button worked so literally we could not turn the TV off. I had to call several times to get them to remedy the problem, but they eventually did. I would definitely stay here again; second, the guy who helps you get the cabs--he was never able to hail us cabs. We ended up walking up and down 5th Avenue (in heels) trying to hail a cab for ourselves.

  • Stayed March 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank choang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2013

This was the first time I had stayed here, so I was looking forward to it. The room was very large and had a good view, although seemed a little dated in the furnishings. It was quiet, which I appreciate for NY. Wi-fi worked fine, although the television reception was somewhat fuzzy. Had breakfast, which was excellent with great service. Location is extremely good. Highly recommended.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AusBusinessTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013 via mobile

For business a great hotel from a service point of view - nothing is too much trouble and facilities available pretty much 24hrs. The superior room is ok, but if you can afford it or blag an upgrade the deluxe is way better. Food is really pricey, particularly room service. Location great for shopping or mid-town.

Stayed March 2013, traveled on business
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woburn Sands, United Kingdom
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

Had our last couple of days in a relaxing spa hotel ,well worth staying there
Spa had a wonderful massage service the pool was great
Shame taht due to renovations the 555 restaurant was closed but the concierge found us several l good ones in walking distance

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CriticalChris2636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level 6 Contributor
350 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 4, 2013

After a wonderful stay at the Chicago Peninsula we decided to stay at their NYC location this spring.

When we checked in we noticed our junior suite didn’t have a door that separated the living area from the bedroom. To most guests, this isn’t an issue. However for us, one of us is a super early riser and does work in the AM while the other sleeps.

When we booked the reservation we were assured by the reservationist that our room had a separate living space with a door. We stay in tons of hotels and every place we go we insist on the separation.

On a typical night checking in we would have brought this issue to their attention immediately. The problem was we were late for a sporting event at MSG. Furthermore we stayed out pretty late following the game for a few adult beverages. When we returned to the hotel that evening we thought we’d mention the issue with the front desk just so they could make a note to the reservation department. We never expecting a room change given how late it was. To our utter surprise, Frederico (front desk) was able to move us into a room with a separate living area and cater to our needs…. At 3:30 AM! The Peninsula went above and beyond the call of duty and exceeded our expectations in terms of their customer service (then again, it was just as magnificent in Chicago so maybe we shouldn’t be surprised). Thanks again Frederico, a true customer service professional!

Room Tip: Room service can be qutie pricey, we ordered two (small) milkshakes and the tab 34 dollars.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LessWork M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review, April 8, 2013
Dear Terpten t,

Thank you for taking the time to share feedback from your recent stay. While I am sorry for the confusion regarding the layout of our Junior Suites, I am delighted to hear that Frederico exceeded your expectations in providing the late night room move. He is truly a positive and exemplary reflection of our hotel. I hope to have the privilege of welcoming you back to The Peninsula New York soon.

Kind regards,
Jonathan H. Crook
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Property: The Peninsula New York
Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in New York City
#32 Luxury Hotel in New York City
#38 Romantic Hotel in New York City
#39 Business Hotel in New York City
#39 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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