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“Let down”

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The Peninsula New York
Ranked #51 of 469 Hotels in New York City
Certificate of Excellence
Reviewed November 12, 2012

I booked a junior suite in July for a 9 night occupancy in November, requesting a room on a high floor. The hotel's website suggests that junior suites have windows on two sides, and are typically (although not always) on higher floors. We were allocated a room on the 7th floor, which had two normal windows on one side, and nothing in the way of a view. I asked to see other rooms but we were told they were full and would have nothing for at least several days (fair enough, this was a few days after Hurricane Sandy). I said that that the website suggested windows on two sides, and was told that a few did not have this feature - so we were unlucky on two counts: not enough windows and a low floor! This was met with a shrug. So we set about moving, and as soon as my cancellation was in place the next day, an alternative room was produced by magic. Too late - we were on our way to the Four Seasons (which I will also review separately).

The room itself was perfectly acceptable, but over priced. It needed all the lights on, all day, even in the sunny weather. For just $55 a night more, we were on the 50th floor of the Four Seasons with extraordinary views on two sides which meant a trip to Top of the Rock was not needed!

And finally, the waiter was just plain rude in their bar. My daughter asked what teas did they serve and his reply was simple and straightforward: "Read the menu".

  • Stayed: November 2012, traveled as a couple
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2  Thank Businessman69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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650 - 656 of 1,126 reviews

Reviewed November 10, 2012

Not a bad hotel but highly overpriced. I stayed at many hotels in that region. 4 times more expensive than any other hotel. If you want to impress your friends with your money just stay there but i stayed in better rooms with better service, better view for less money. Also minibar costs a fortune.

Room Tip: Select a room facing the main street. Other rooms are very dark.
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  • Stayed: October 2012, traveled on business
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Thank johnsweeney001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

The Peninsula New York is a world class hotel with a perfect location on 5th Avenue. The last time I visited the hotel, I was traveling with my family and my daughter who fell in love with the pool on top of the building. I highly recommend having drinks and appetizers under the heat lamps on the roof top at Salon de Ning. The food and service at Fives Restaurant is spectacular--especially the Sunday Brunch. Overall, The Peninsula is a wonderful choice for your next visit to New York City, even with your kids!:)

Room Tip: As is always the case with large metropolitan city hotels, request a high floor to avoid noise from...
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  • Stayed: October 2012, traveled with family
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1  Thank TABridges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Being a tourist in New York demands that you orchestrates small interludes in your cultural consumption. You need the oasis, or refugees, were you can withdraw into private contemplation over the impressions the Big Apple so generously and constantly are pouring out over your soul.
Such a place is the bar at the Peninsula. It is a haven away from the hefty heartbeat of the city.
The waiters are soothing and attentive in their descretly performed eager to please your needs in any way they have in command. The barkeeper is of course first rate, and the relaxing atmosphere has that informal touch of naturally displayed luxury that goes with everything from Roederer to the Buddenbrooks. You don't sit down at the Peninsula, you immerse your fatigue into a furnitural embrace. And as your body is falling at ease, your urban worries evaporates in perfect harmony with the bubbles in your glass. If you ever should fall for the temptation to touch NY from inside, you won't come closer. This bar is the tenderloin of the town.
And I have not even mentioned the roofterrace. Absolutely top notch.

Stayed: September 2012, traveled with family
Thank Tore N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

From arrival until departure we were made to feel very special. The entire staff were so very helpful and pleasant. Special thanks to concierge for their help in making external bookings, directions and suggestions. The quality of hotel far exceeded our expectations. Definately be back and hopefully get a ride in the mini cooper.

Stayed: October 2012, traveled as a couple
Thank Allison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

We had a 4 night stay planned for NYC and chose The Peninsula although we were not satisfied last time we stayed there (years ago). As a group, Peninsula is one of the best. Their hotels in LA and Hong Kong are favorites. Sadly, we were less than satisfied this time as well. It could be that you are greeted by employees smoking on the side-walk next to the entrance, or that the lobby bar (which is closed till 11 AM) is far from being good as a lobby bar of a hotel with the ambitions of Peninsula should be (unlike LA) or the fact that the breakfast room is not very personal and a bit chaotic. We had four breakfasts and four out of four days we did not get the poached eggs made to our order. We were charged USD 9 for half a tomato with the eggs. Needless to say - not good enough. The location is good for shopping, but if you want an upscale 5 star hotel, you have better options. I do hope that Peninsula will improve their NY hotel - it good be so much better!

  • Stayed: October 2012, traveled as a couple
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Thank Gudleiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

stayed in October, 20-23...has a perfect executive suite with an unforgettable view and amenities included,,,,,very friendly personnel at the reception...
perfect location for business and shopping. free internet at very good speed. will definately come back

  • Stayed: October 2012, traveled with family
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1  Thank Paul_Koreshkov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in New York City
#38 Romantic Hotel in New York City
#39 Family Hotel in New York City
#39 Business Hotel in New York City
#45 Luxury Hotel in New York City
Price Range: $601 - $1,602 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 235
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This 1905 landmark building is ideally located in midtown, just steps from world-class shopping, museums and the magic of Broadway. Each of the 181 spacious guestrooms and 54 suites are designed for maximum comfort, with a good night's rest virtually guaranteed. The award-winning Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city and includes a glass-enclosed pool, wraparound outdoor sun terrace and cutting-edge fitness center with daily group fitness classes. The signature restaurant Clement and adjoining bar offer notable American fare, hand-crafted cocktails, extensive wine menu and seasonal events. The elegant Gotham Lounge is the perfect spot to rejuvenate over Afternoon Tea, while the rooftop bar and terrace, Salon de Ning, offers panoramic views of the Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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