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“truly the best”

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The Peninsula New York
Ranked #53 of 469 Hotels in New York City
Certificate of Excellence
Reviewed July 25, 2011

I usually stay at the Waldorf when in NY but thought Id try a change. I am so glad I did. This hotel is wonderful. I had a truly fantastic stay there. The staff are so good at their jobs its kind of shocking. We ordered a car to collect us from JFK and they must have radioed to teh hotel as the recptionist , Hazel, was waiting on the steps for us to check us in! She said y"ou must be X and this must be your daughter x". She checked us in so fast then took us up to room. When getting our car on return to the airport, again I saw one of the staff radio for the car so subtley, they have these little ear pieces, I heard him say "X party on way down, get car ready" and its there waiting with a smiling driver. Beautiful, spacious room. Lovely details like a memory card slot in the TV to watch your NY photos...all room controls done by a little box by your bed, you just press a button to have your room made up, change the lights, air con etc. I wouldnt stay at the waldorf again even though Ive previously loved it.

Location is wonderul, two blocks from the park and walking distance to lots of stuff....lovely fancy address and area. The pool is lovely, you can have your lunch up there, and its seriously relaxing.

Im not as a rule a big fan of hotels for family stays, but this hotel changed that. They were amazing with my 8 year old, seemed to instinctively know what she wanted....all I can say is wow wow wow. Go. See for yourself.

Room Tip: room 1817 was superb view
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  • Stayed: July 2011, traveled with family
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Thank tescoqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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751 - 757 of 1,109 reviews

Reviewed July 11, 2011

My family and I stayed here for two days earlier this month. To be fair we had a substantial discounted rate but I swear after our time there we would pay full price to go back. The place is just first class all the way around. Every one was so nice - especially to our kids- the rooms are amazing - and the pool and work out area - unreal ! It has a great great location and I cannot say enough about our overall experience First class !

  • Stayed: July 2011, traveled with family
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1  Thank kc51295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2011

$800 a night - why?

Not quite 5-star service (name checking when coming back, from somebody I'd spoken to at least twice before), plus only two people on reception when we arrived (11pm) so took over 10 minutes to check in.

Wake up, whoever runs these joints - if "ultra-luxury" is your by-word, then a lot of ultra-changing is needed.

Room Tip: Pull whatever strings you can
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  • Stayed: June 2011, traveled on business
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2  Thank ChrisinLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2011

My first mother daughter trip to NYC was made extra special by the Penninsula Hotel. The room was quaint and clean. The staff was consistently pleasant, sincere and helpful. Fredrick, the concierge, was a particular stand out.

The food at Fives, their restaurant,
was average. The location was amazing, walking distance to many places of interest.

  • Stayed: May 2011
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Thank gkjces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2011

Just returned from a four day trip...everything was great. The service from everyone--lobby, front desk, restaurant, etc. was excellent (everyone was so nice). The rooms were inviting and clean. The location is the best in Manhattan.
In general, the total atmosphere of the hotel added immensely to our enjoyment of the trip. I'll be staying there again when I return.

Room Tip: Facing 5th Avenue is the best.
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  • Stayed: April 2011, traveled with family
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1  Thank whecks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2011

My wife and I recently spent a long weekend in New York and stayed here largely based upon good experiences we have had at the Peninsula Chicago. We were disappointed. Compared to the grand hotel feel of the Chicago hotel, the common areas of this property are small and unexceptional. As Amex platinum card holders, we have become accustomed to receiving sometimes very substantial room upgrades at their participating fine hotels. Not here. Although the hotel did not seem crowed on a March weekend, we were put in a standard fare room in the rear of the hotel with no view. While there, we didn't have to worry about being bothered with turn-down service there, because there was none. Despite being located right off Fifth Avenue, with thousands of cabs whirring by, having the bellmen actually secure you one can be a problem. The second time this happened while going to the theater, we were finally offered the house car, but at a charge three times that of a cab. Fearing that we would be late, we accepted. Finally, when I recently received my credit card statement an additional charge of $204 was listed from the hotel beyond the total given us at check out, and dated the day after we left. Upon inquiring, I was told that this was for limo service (although the charge for the just mentioned incident was on our bill at check out), and that they would have to look into the matter. They subsequently did leave a message stating that this had been a mistake, and that a credit would be issued. Probably innocent, but it did make us wonder how many such mistakes are made, and how closely some of their well healed clientele audits their bills. We did have a fine time in NYC, though, and are contemplating a return trip next year. This property will not be on our list of hotel options.

  • Stayed: March 2011, traveled as a couple
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3  Thank bphenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2011

We have stayed at the Peninsula many times over the last ten years. The quality of the service has always been top notch. We were disappointed from the time we arrived on this visit. We arrived around midnight, as was expected. There was neither doorman nor bellman at the front door when we arrived. We hauled our own bags up the stairs to the front desk. There we found the man on duty pulling on his suit jacket as he roused himself from sleep. That pretty much summed up the general level of service throughout the duration of our stay. When there were doormen and bellmen at the front door during the day, they were usually chatting together rather than opening doors and greeting guests. To be fair, the rooms were clean and the cleaning staff were very friendly. However, we noticed evidence of various cost-cutting measures throughout the hotel and the room itself was actually a bit tired and could use new paint. One high note: the refurbished spa and fitness center are very nice. The last night we were there, we got back to the hotel about midnight after a concert. Again, no doorman or security in sight. We were stopped by a bellman of some sort leading a group of people to the elevator. He abruptly asked us for our name and room number. Please! In the past, regular security men and regular doormen knew our names by the second or third day of our stay. The Peninsula has really slipped, in our estimation. For the price, we expect better.

  • Stayed: March 2011, traveled as a couple
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2  Thank Smokey92067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in New York City
#38 Romantic Hotel in New York City
#39 Business Hotel in New York City
#39 Family Hotel in New York City
#47 Luxury Hotel in New York City
Price Range: $607 - $1,637 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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