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2,813
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390
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80
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All reviews select guest central park loyalty program great location new york rockefeller center madison ave patrick's cathedral each morning times square concierge staff free wifi turn down service midtown location wonderful hotel around the corner by nyc standards
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Reviewed 3 weeks ago

From the moment we arrived, this was the hotel to be in. Speedy and polite on reception, clean room, friendly staff. Carlos, on the front door is a credit to the management-nothing was too much trouble to him, and always a smile. Such a convenient place to stay-close to everything.

Date of stay: May 2019
Thank Phillip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Omni Berkshire Place, responded to this reviewResponded 3 weeks ago

Thank you for the excellent comments regarding your stay at Omni Berkshire Place. We love hearing how much you enjoyed our hotel, and also our devoted service, especially from Carlos. We appreciate you taking the time to share your experience, and we look forward to seeing you again!

David C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Maurizio Chiovaro (General Manager) and Tim (our server) made sure they do their research real time and get some vegetarian food for me which i greatly appreciate and something i will never forget. Usually when vegetarians like me ask for veg options at restaurants across the globe, its not given too much importance and people do not go out of the way to help and ensure they serve each customer equally, but what Maurizio and Tim did is what everyone in the service industry should do. Thank you guys.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank JayKothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Omni Berkshire Place, responded to this reviewResponded 3 weeks ago

Thank you for choosing Omni Berkshire Place and for sharing your experience. We are thrilled to read about the attentive service you received from Maurizio and Tim and how their actions exceeded your expectations. Please be assured that we will share your comments with them to let them know how much our guests appreciate their efforts. We value your business and look forward to welcoming you again the next time you visit the Big Apple.

David C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed at the Omni for our holiday visit to New York in June, we had a great time and this hotel was a big part of it, all the staff were friendly and helpful, the room was quiet and very comfortable, the hotel was clean and close to lots of attractions, Central Park, Times Square, The Rockefeller Center and the subway. We eat on the go so never tried Bob’s steak house, opting to grab a drink and sandwich / takeaway from Isadoras Café across the road.

Date of stay: June 2019
Thank Stressedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Omni Berkshire Place, responded to this reviewResponded 4 weeks ago

Thank you for choosing Omni Berkshire Place. We are delighted to know your visit to New York was amazing and that our hotel played a significant role in it. We are also happy to learn you liked our spotless and comfortable property, as well as the service of our dedicated associates. We appreciate you highlighting our convenient location which has access to all that our exciting city has to offer. It was our pleasure hosting you during your time in our area, and we look forward to your next visit.

David C.
General Manager

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Reviewed 4 weeks ago

We arrived in NYC on Friday June 14th and luckily our two rooms were ready and they allowed us an early check-in so that was good. There was a small issue with one of the two rooms so I spoke with the manager at the front desk and she couldn't have handled it any better so I was pleased, (thank you Jessica) :)
Our rooms were nice, clean, comfortable and also spacious by NY standards.
Lenny the Bellman was wonderful, always smiling, fun and full of great suggestions for dining, coffee, etc.
We dined at Bob's Steakhouse in the Omni and had a terrific meal and a very fun waiter (thank you Kevin from Heaven lol ). There was a blonde lady at the concierge desk who was friendly and helpful, however, I found a couple of gentleman at the concierge desk that seemed pre-occupied and not really interested in helping when asked questions about the Hop-On Hop-Off tour buses. We actually had better concierge service from Lenny :)
All in all a really good experience at the Omni, perfect location, walking distance to Times Square and Central Park; we would definitley stay there again.
Last but not least, Lenny arranged our transportation back to La Guardia with Ruben and we were so happy with his service we took his business card and would also use Ruben's services again.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank 4saleorlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Omni Berkshire Place, responded to this reviewResponded 4 weeks ago

Thank you for the heartwarming review of Omni Berkshire Place. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We are also glad you were delighted with your accommodations, and our location was convenient for you. We enjoyed having you as our guest, and we are eagerly waiting to welcome you back again.

David C.
General Manager

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Reviewed 4 weeks ago

We couldn’t have dreamt of a better hotel to stay at for our trip to NYC over Easter Weekend. We had a gorgeous room with a balcony that offered a breathtaking view of the City. The hotel is ideally located, at a short minute walk from the 5th ave and the Nike store, it is close to some of the city’s best restaurants and the service is fantastic at the hotel. Highly recommend.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank KarinaZ415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Omni Berkshire Place, responded to this reviewResponded 4 weeks ago

Karina,

Thank you for choosing Omni Berkshire Place and for recommending us to future travelers! We are delighted to know how much you enjoyed our spacious accommodations, excellent service as well as the convenient location. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure having you as our guest, and we look forward to your next stay.

David C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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