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“Thank you for a great birthday!”

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Omni Berkshire Place
Ranked #104 of 467 Hotels in New York City
Certificate of Excellence
Belchertown, MA, United States
1 review
“Thank you for a great birthday!”
5 of 5 bubbles Reviewed April 14, 2014

How special did the staff at this hotel make me feel on my 60th birthday! A beautiful tray with a champagne bucket, birthday cheesecake and chocolate dipped strawberries was delivered to my room along with a lovely birthday card. Our waiter in the Fireside restaurant also gave us a complimentary glass of champagne to celebrate! Staff from Front Desk to Concierge to Bellmen were first-rate. Thank you for making this celebration so wonderful!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Pat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,679 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (469)
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CA
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed April 13, 2014

I am not sure what all the rave reviews for this hotel are all about. We stayed five nights at this hotel last week paying approx. $570 including taxes per night. The Hotel Website talked about rooms with a southern facing city view. Our kids were all excited about the possibility of a great view of the NY skyline. Instead this hotel is completely boxed in on all sides by towering skyscrapers and the best view if any is of the street below. The lady at the check in desk was abrupt and borderline rude when I reminded her that we wanted a higher floor and paid a premium for the views. Maid service completely missed our room on one of the days and since we were out all day it was too late by the time we retuned. Housekeeping did change the towels and take out the trash after I called to complain. They also told me they changed sheets daily but that was not true, The tp in the rest rooms was two star hotel quality - not what you would expect from the Omni. The doormen were super friendly and the most polite of all the hotel staff. Overall not a great Omni experience.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ferdy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, April 24, 2014
Thank you for taking the time to share your constructive feedback from your stay at our hotel. We regret to read that we were unable to meet your expectations and would like to offer you our apologies. We will review our room descriptions to ensure that they are accurate and will also follow up with the various departments mentioned in your review to make the appropriate improvements. Your confidence in our hotel is important to us and we hope for a future opportunity to provide you with the great stay you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
155 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

My husband and I came here for my 50th birthday and we had a great time. We checked in early and had a deluxe King room. Room was the best we have stayed in after 6x in New York and the location on the upper east side was great - handy for central park and the main tourist places. The door men are very friendly and the downstairs bar/restaurant is very popular with the locals and we really enjoyed our early evening cocktails there. Our first night we returned to a complimentary cheese and cracker platter and really enjoyed complimentary tea and coffees delivered to your room each morning. We also added some english muffins to our beverages and they were home made and warm when they arrived - very impressed!

Room Tip: Pay a little extra and stay in a deluxe room it's worth it.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValyaR49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
118 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed April 12, 2014

This is a terrific property to stay at in NYC if you are less concerned about views and more about quiet! My room this last visit (#1127) in April 2014 was only on the 11th floor - it had the worst view imaginable, but was super quiet which is more important if you travel to NYC frequently.

The rooms are nice and large by NYC standards. As with all Omni properties, the wifi is free if you are a member of the frequent stay program and they bring coffee to your room in the mornings as well. Also, there is a terrific little deli acrosss the street called Isadora's that has great breakfast food for super cheap.

The primary reason for four stars is the service in the restaurant / bar. Most of the time we stay at Omni properties the service is top notch. And in most areas here - front desk, the doormen - we got great service as expected. But at the restaurant there were significant wait times, rude staff, purposeful ignoring of customers, mediocre food quality - really everything that a restaurant / bar can do poorly. So go elsewhere - plenty of choices near the property!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simbet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, April 24, 2014
We are grateful for the opportunity to read about your experience and are delighted that overall you had a good visit. We are disappointed to read about your experience in Fireside but are happy to report that changes are in the works. Guest feedback such as yours has helped us to understand that this is an area we need to focus on for improvements. Thank you for choosing us for you New York City accommodations and we look forward to a future opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 10, 2014

staying in the Omni for ages now almost every time I came to NY. Quite (not noisy and over crowded like some other fancy hotels) lobby with welcoming staff. very spacesuits rooms that give you a home like feeling

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ran O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southport, United States
1 review
5 of 5 bubbles Reviewed April 8, 2014

Great experience. Given the very high prices in NYC this one is well worth its price tag. It is a great location with a great staff. This is all I am going to write and I certainly hope I have reached the 200 character minimum!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Geoffrey M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed April 7, 2014

From the restaurant to guest services... By far one of the worst stays I've ever had. Had a friend wait and watch everyone eat when we were all done his 50 $ steak came out ... Needless to say he had lost his appetite. ... Hotel staff made us feel extremely uncomfortable. .. Because we were not your typical bunch who stays there they gave us attitude the whole. Time.. Last I checked our money is as green as everyone else... When you pay 500a night you expect to be respected.. We would have had a better stay at the. Howard. Johnson

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Luipatuie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this review, April 24, 2014
It was disheartening for us to read about your experience at our hotel and we are truly sorry that you were not better taken care of during your time with us. We want every guest to feel respected and we let you down. We will be following up to understand more about what may have occurred and hope for an opportunity to gain your goodwill towards our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Property: Omni Berkshire Place
Address: 21 E 52nd St, at Madison Ave, New York City, NY 10022-5389
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in New York City
#52 Romantic Hotel in New York City
#67 Business Hotel in New York City
#83 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
Reservation Options:
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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